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2712
May 27th, 2018 02:00
U2715H, No OSD, Power button not working
I can't switch off the monitor, and the OSD not appear. Macbook Pro, external (primary) display (no mirroring), with latest OSX version. Sometimes blinknig, flickering screen.
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DELL-Chris M
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May 28th, 2018 17:00
The U2715H was not tested/validated by Dell with the Apple proprietary hardware and software.
* Turn the U2715H off
* Disconnect every cable from the U2715H including the power cable
* Press and hold in the U2715H power button for 10 seconds
* Reconnect only the power cable to the U2715H
* Turn the U2715H on
* The floating dialog box should appear on-screen (against a black background). Then, run the BID (Built-in Diagnostics) page 55
Arfe
2 Posts
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June 2nd, 2018 04:00
* Turn the U2715H off
I CAN'T turn off the Display. The buttons at the bottom right corner not working.
* Disconnect every cable from the U2715H including the power cable
Done.
* Press and hold in the U2715H power button for 10 seconds
Done.
* Reconnect only the power cable to the U2715H
Done.
* Turn the U2715H on
I can't turn on with the buttons, but Display turns on automatically after few seconds.
* The floating dialog box should appear on-screen (against a black background). Then, run the BID (Built-in Diagnostics) page 55
The BID isn't runing.
DELL-Chris M
Community Manager
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232.1K Points
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June 2nd, 2018 07:00
OK. Read this.