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June 13th, 2018 10:00

U2715H, intermittent faded horizontal bars

Hey,

So I picked up a Dell U2715H on Amazon which arrived today. I quickly noticed a couple of bars which ran horizontally across the full width of the screen. They have now disappeared, but I'm obviously concerned that I have a broken unit. That said, I don't want to have to package it up and post it back to Amazon if it's a simple issue. I have the monitor plugged into a 2012 15" MacBook Pro via a mDP cable. Just wondering if anyone can shed any light on this?  Here's a picture showing the problem.

[IMG]http://i68.tinypic.com/xbd9o0.jpg[/IMG]

 

 

Community Manager

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54.9K Posts

June 13th, 2018 12:00

 

* Did Amazon state that this was new, and not a refurbished?
* What is the non-private 20 digit S/N and A0x revision?
* Did you "Factory Reset" the U2715H (page 43) ?
* Note, the U2715H and its cables were never tested/validated on Apple proprietary hardware and software. You can see on the driver page, no reference to Apple

8 Wizard

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17K Posts

June 13th, 2018 12:00

Yeah, that looks strange.

I wonder if it's the video-card (or something in the computer) ... or the monitor itself.

I have a fairly new Dell 27" u2717D UltraSharp Infinity-Edge IPS 16:9 QHD Monitor (for about a year now). I've never seen anything like that on it.

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