* Was this monitor purchased directly from Dell? If not, you need to transfer the ownership of the service tag number into your name * We need to see pictures of the issue while running the monitor stand alone/disconnected from PC Built-in Diagnostics, page 51
DELL-Cares will need to see the other colored screens during the Built-in Diagnostics. Via Private Message to them, provide the U2718Q service tag number and 20 digit serial number.
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 4th, 2019 05:00
* Was this monitor purchased directly from Dell? If not, you need to transfer the ownership of the service tag number into your name
* We need to see pictures of the issue while running the monitor stand alone/disconnected from PC Built-in Diagnostics, page 51
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 4th, 2019 06:00
DELL-Cares will need to see the other colored screens during the Built-in Diagnostics. Via Private Message to them, provide the U2718Q service tag number and 20 digit serial number.
docvale80
2 Posts
0
February 4th, 2019 06:00
Chris,
Thanks for your reply. The monitor was purchased new from Amazon.
In the picture in attachment you can see the pattern I am talking about.
Best,
Valerio