U2719DC, issues through USB-C to USB-C

Question

Hello,

I have a Windows 10, that cannot handle the USB-C to USB-C connection, it simply freezes when I connect the U2719DC to the computer. I already update both Windows 10 and ATI graphical card, and nothing. Also tried to use a display port from USB-C to HDMI, and here seems to work 90% of the time but I have encountered random behaviors from it like, rebooting Windows 10 in an infinite loop, and also freezing Windows. Seems like there is a problem in my Windows 10, when using the USB-C as a display port. But don't know what can be. In this machine I only have two USB-Cs, there is no other video ports like DP and HDMI, its an iMac.

DELL-Chris M · Answer

For my notes, click my DELL-name and private message me the U2719DC service tag number.

Are you saying that you installed Windows 10 via boot camp on an Apple hardware based iMac? If yes, this means you are still using the non-tested/validated Apple BIOS and Chipset. For Dell to troubleshoot, you need to test the U2719DC on a true Windows based PC (Dell, HP, etc.) to see if the issue is present.

marafado88 · Answer

Yes, it is a Windows 10 installed through Apple Boot Camp, with the latest GPU card drivers installed.

I don't have a way to test this monitor through USB-C on another machine, but seems like there is a problem in Windows 10 regarding compatibility issues maybe caused by drivers or settings. =/

You should read the U2719DC threads on the Apple Forum, and start a new thread out there.
DELL-Chris M

Monitors

U2719DC, issues through USB-C to USB-C

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