U3014, Dell warranty questions

Hi smkr,

Dell U3014 is one of the best monitors of Dell. There are no known issues with it and we would suggest you to go for it. The picture that you have sent is not clear, however the first option indicates it is a 3 year manufacturer warranty which will not include accidental coverage (like monitor screen crack, dropped, etc).

Okay here's the chat I've just had with a sales rep:
			
Dell Logo
 10:18:32 AM   	 Customer 	 steve 	
Initial Question/Comment: .
 10:18:37 AM   	 System 	 System 	
https://chatadengine.dell.com/chatadsengine/adengine/Default.aspx?queue=7a3db61b-34fb-4899-adbb-4372555a5d39
 10:18:37 AM   	 System 	 System 	
You are now being connected to an agent. Thank you for using Dell Chat
 10:18:37 AM   	 System 	 System 	
Connected with Miguel Y
 10:18:42 AM   	 Agent 	 Miguel Y 	
Welcome to Dell Electronics and Accessories Chat! My name is Miguel I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-289-3355 How can I help you today?
 10:19:06 AM   	 Customer 	 steve 	
Hi Miguel, look here: http://configure.dell.com/dellstore/config.aspx?c=ca&l=en&s=dhs&cs=cadhs1&oc=U3014C_R_1
 10:19:29 AM   	 Customer 	 steve 	
I'm trying to find out what those 3 year warranties are all about.
 10:19:51 AM   	 Customer 	 steve 	
3Yr Ltd. Warranty- Advanced Exchange
Accidental Damage Service, Adv Exchange, to 3 Year Limited Warranty
 10:20:07 AM   	 Agent 	 Miguel Y 	
I'll be happy to assist you on this, but first allow me to thank you for choosing Dell (^_^)
 10:20:50 AM   	 Customer 	 steve 	
well yeah I chose it a long time ago
 10:21:03 AM   	 Customer 	 steve 	
I need a full description of those warranties
 10:21:20 AM   	 Customer 	 steve 	
that is so I know exactly what is covered and how
 10:21:54 AM   	 Customer 	 steve 	
and to make it more clear I've explained more at http://en.community.dell.com/support-forums/peripherals/f/3529/p/19523895/20443978.aspx#20443978
 10:22:10 AM   	 Customer 	 steve 	
the Costco example is what you need to pay attention to
 10:22:32 AM   	 Agent 	 Miguel Y 	
Please give me a minute or two here while i check on that, thanks
 10:25:02 AM   	 Agent 	 Miguel Y 	
as i hve check, if anything happnes on the monitor if we cannot solve it over the phone, will replace it with a new one.
 10:25:30 AM   	 Customer 	 steve 	
I'm looking for a detailed text of those 2 warranties
 10:25:38 AM   	 Customer 	 steve 	
can you provide a link?
 10:26:22 AM   	 Agent 	 Miguel Y 	
one moment, let me get this information for you
 10:29:27 AM   	 Agent 	 Miguel Y 	
here is a link
 10:29:27 AM   	 Agent 	 Miguel Y 	
http://www1.ca.dell.com/content/topics/reftopic.aspx/gen/en/policy?c=ca&l=en&s=gen&~section=010
 10:31:10 AM   	 Customer 	 steve 	
thanks but it doesn't say anything about advanced exchange or accidental damage
 10:31:52 AM   	 Agent 	 Miguel Y 	
sorry
 10:32:04 AM   	 Customer 	 steve 	
here's a better description:
 10:32:06 AM   	 Customer 	 steve 	
http://accessories.dell.com/sna/PopupProductDetail.aspx?c=us&l=en&cs=04&sku=986-4872&price=0
 10:32:16 AM   	 Agent 	 Miguel Y 	
here is the correct link
 10:32:22 AM   	 Agent 	 Miguel Y 	
http://accessories.us.dell.com/sna/sna.aspx?c=us&l=en&s=dhs&~topic=why-buy-dell
 10:32:57 AM   	 Customer 	 steve 	
that's for printers
 10:33:57 AM   	 Agent 	 Miguel Y 	
yes
 10:34:07 AM   	 Agent 	 Miguel Y 	
the link you have provided is the correct one
 10:34:53 AM   	 Customer 	 steve 	
sure but then you read at poing #1: "Other conditions apply."
 10:34:56 AM   	 Customer 	 steve 	
what are those conditions?
 10:35:32 AM   	 Customer 	 steve 	
#2 suggests that the only wat to get a copy is by writing to dell?
 10:37:27 AM   	 Customer 	 steve 	
not to mention that I would have expected a link to the article to be made available from the online store, a customer should not have to google
 10:38:16 AM   	 Agent 	 Miguel Y 	
yes, it would be a full you from dell, im sorry but we dont have them online.
 10:38:32 AM   	 Customer 	 steve 	
if you read my post in the forum Costco is 1000 light years ahead
 10:38:50 AM   	 Customer 	 steve 	
okay got it
 10:38:56 AM   	 Customer 	 steve 	
thanks
 10:39:02 AM   	 Customer 	 steve 	
have a good day
 10:39:13 AM   	 Agent 	 Miguel Y 	
Thank you for your patience and understanding. Was I able to address all of your concerns in this chat session?
 10:39:30 AM   	 Customer 	 steve 	
what do you think? Wink
 10:39:34 AM   	 Customer 	 steve 	
it's not you
 10:39:54 AM   	 Customer 	 steve 	
it's whoever is in charge of the online store
 10:40:10 AM   	 Customer 	 steve 	
I will buy from Costco
 10:40:33 AM   	 Customer 	 steve 	
at least I can simply bring it back there if something looks fishy
 10:40:40 AM   	 Customer 	 steve 	
no questions asked
 10:40:43 AM   	 Agent 	 Miguel Y 	
i understand, yes you may purchase from them, they will have the same warrnty
 10:41:02 AM   	 Customer 	 steve 	
okay gotta go have breakfast now
 10:41:09 AM   	 Customer 	 steve 	
have a good one
 10:41:58 AM   	 Agent 	 Miguel Y 	
you too thanks, take care
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Hi smkr,

The first warranty mentioned indicates that any technical issues you have with the monitor we try to fix it and if we are unable to do so then we replace it (Terms and conditions). You may refer the below link:

http://dell.to/1473THC

The second warranty is an accidental cover in case of an accidental damage on your monitor (terms and conditions). You may refer the below link:

http://dell.to/ZIoRJ

"Dell U3014 is one of the best monitors of Dell. There are no known issues with it"

I guess you haven't looked around here too much. There are definitely many reported issues with the 3014. Horizontal scan lines, contrast issues, color issues, wake from sleep problems... and a few more that I can't recall off hand. Mine suffers from a good portion of these. Patiently waiting for the next revision dso I can send it in for exchange. :emotion-7: