c1ph3r2u
1 Copper

RE: U3014 Rev A03 OUT?

Was hoping to post with good news today as my U3014 arrived today in San Jose from Dell's warehouse in Nashville, TN...

Unfortunately, same experience as @Prohib and I received a A02 model made back in June.  I had the Dell CSR confirm twice that I was to receive an A03 version. 

I'm not even bothering to plug it in, instead I'm starting the RMA process now.  Wondering if paying a bit more for the Lenovo 30" monitor with the same LG panel internals would save me further hassles...

@Chris M from Dell, could you please have someone from Dell explain how we can actually order a A03 version of the U3014 monitor?  I do not want to purchase a monitor with known hardware issues!

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Moderator
Moderator

RE: U3014 Rev A03 OUT?

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LurkerLito
1 Nickel

RE: U3014 Rev A03 OUT?

Honestly I don't think you can. From Chris-M's other posts, the earliest you might be able to buy a new U3014 Rev A03 would be at the end of this month. I think if you tried to buy a refurbished one you might get a A03. I am still on hold with my support ticket, according to my CS rep, they wouldn't be able to guarantee me an exchange for a Rev A03 monitor till the earliest the end of this month (but I am guessing most likely later than that).

I really don't think you can request to buy a new A03 revision of the monitor, from what I understand of the process, a request goes to the dispatch section, then the best they sales person can do is put a note in the order to ship an A03 revision. If the dispatcher reads this and can't find it, I think they just ship out what they have to fulfill the order. When I talked with my support guy last, he told me they had them and was going to ship me one, then he called me back later that evening telling me he had to cancel it because he couldn't guarantee me the revision I needed. So maybe a customer support agent can check on what is going to ship, but not necessarily request it.

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Mitchell Lee
1 Nickel

RE: U3014 Rev A03 OUT?

well well well....funny discussion now on going here again huh?

Guys, let me tell you my opinion to align the direction that

the man Chris M absolutely can check the infomation since he is one of insider and seem that work for the company for more then 10 yrs.

But under given circumstances he have no duty to check since all matter connected to company sales revenue and strategics.

So, keep asking is that no more meaning. He would only say that which allow to be exposed for public.

 

And my assumption(or daydream) is that,

Seem that Dell in old revision flushing phase for Dell itself and retail shop which you can see on Amazon at least.

If most of old version flushed out,

dell would ship out new one since this is a company who need to earn revenue which is normal process and usual.

 

What I want to say is that

The man who encounting us will not say internal inform

and we need to painfully wait for the day.

How you guys think?

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zen12084
1 Copper

RE: U3014 Rev A03 OUT?

I wouldn't risk ordering from Dell unless they have it in writing, specifying A03, so when they end up sending a A01/02 you can claim DOA/wrong item.

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c1ph3r2u
1 Copper

RE: U3014 Rev A03 OUT?

I do not think it is possible to specify A03 when ordering.

Wait, what?!?!?!

Please tell me then how I can purchase a A03 monitor then?  Wait a year from now until ordering?  

I thought ordering direct from Dell was the solution.  Now I need a Dell insider to ensure a current functional version of hardware is shipped to fulfill my order?  Purchasing a fully functional premium priced monitor shouldn't be this convoluted...

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Evrae
1 Nickel

RE: U3014 Rev A03 OUT?

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Highlighted
rkhrt27
2 Iron

RE: U3014 Rev A03 OUT?

Evrae, what you got is a refurb monitor with an A03 sticker on top of the original monitor revision. New A03 monitors are not released yet.

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Evrae
1 Nickel

RE: U3014 Rev A03 OUT?

It's coming directly from Dell and I can assure you it's A03. And besides my replacement from A01-A02 had the same sticker on back of it .

On top of that: I have been getting updates regularly on when A03 was coming so I could get a replacement, from a supporter from Dell.

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rkhrt27
2 Iron

RE: U3014 Rev A03 OUT?

You are correct that is has A03 firmware, but the point is that Dell is not selling brand new A03 monitors yet. You can only get an A03 through an exchange which gives you a refurbished monitor.
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