To receive assistance from Dell support, they need to first check the warranty status. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private U3223QE Service Tag, all of the data below, and all of your troubleshooting.
* What PC model? * What operating system? * What PC GPU video card model? * Are you testing using the provided U3223QE 1m/3.2ft USB-C to C cable? * The U3223QE #5 USB-C Video + Data port only provides up to 90W back to PC. Connect the provided AC power adapter to the PC and retest. Same issue? * Test PC DP --> U3223QE DP to DP cable --> U3223QE DP, same issue? * Test PC HDMI --> retail HDMI to HDMI cable --> U3223QE, same issue?
Intel(R) UHD Graphics Family ver.31.0.101.2121 3/23/2023
Using Provided 1M USB-C cable and tried different ones.
Tried every combination and it will occur every time with the USB-C going from PC to a U3223QE (tried 2 different monitors and still occurs). Only way to ger around it was to use an external docking station which defeats the intent of the purchases of this monitor.
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 7th, 2023 03:00
To receive assistance from Dell support, they need to first check the warranty status. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private U3223QE Service Tag, all of the data below, and all of your troubleshooting.
* What PC model?
* What operating system?
* What PC GPU video card model?
* Are you testing using the provided U3223QE 1m/3.2ft USB-C to C cable?
* The U3223QE #5 USB-C Video + Data port only provides up to 90W back to PC. Connect the provided AC power adapter to the PC and retest. Same issue?
* Test PC DP --> U3223QE DP to DP cable --> U3223QE DP, same issue?
* Test PC HDMI --> retail HDMI to HDMI cable --> U3223QE, same issue?
(edited)
Vonoji
3 Posts
0
March 23rd, 2023 06:00
Yes, you're not the only one experiencing this, check the conversation in here.
bgenchel
1 Message
0
March 27th, 2023 13:00
why did you link back to this conversation? maybe an error?
JasonLS
2 Posts
0
April 12th, 2023 10:00
HP Elitebook 850 G7
Windows 10 22H2 OS:19045.2728
Intel(R) UHD Graphics Family ver.31.0.101.2121 3/23/2023
Using Provided 1M USB-C cable and tried different ones.
Tried every combination and it will occur every time with the USB-C going from PC to a U3223QE (tried 2 different monitors and still occurs). Only way to ger around it was to use an external docking station which defeats the intent of the purchases of this monitor.
imr23
1 Message
0
July 21st, 2023 09:00
I've having the same issue now. The monitor started flicking when connected to USB-C after a month of usage.