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30 Posts

2196

August 20th, 2022 01:00

U3223QZ, M2T102 firmware update failed

Hi all,

I have tried all below method to upgrade the U3223QZ M2T102 firmware from here, all failed

Troubleshooting performed:

RickyGao_0-1660985514941.png

 

  • Factory reset the monitor
  • Remove all other connections/ports on the monitor
  • Connect to the PD 90W port to my PC via USB-C to UBC-C cable provided, port 5 above
  • Connect to the USB-C upstream port to my PC via USB-C to UBC-C cable provided, port 7 above

Please find all logs attached. Let me know what’s the next steps for troubleshooting.

1 Rookie

 • 

30 Posts

August 20th, 2022 20:00

OK, finally I think I have managed to solve the problem

The Dell U3223QZ is a monitor that has a built-in webcam which most of the other Dell monitors don't. Hence the instructions Steps for Updating the Firmware For Your Dell Monitor hasn't considered the potential webcam conflicts.

I was using Surface laptops which all have their own built-in webcam. Once I disabled those laptop built-in webcam, I have now successfully updated the U3223QZ firmware to M2T102.

Can we please update the instructions?

1 Rookie

 • 

30 Posts

August 20th, 2022 01:00

2022-08-17 18:50:02.248 ( 0.020s) 1| Logging to 'C:/Dell/firmware/U3223QZ/log/Dell U3223QZ_verbose_20220817_185002.log', mode: 'w', verbosity: 1
2022-08-17 18:50:02.248 ( 0.020s) 1| [0] Create Log File => C:/Dell/firmware/U3223QZ/log/Dell U3223QZ_verbose_20220817_185002.log
2022-08-17 18:50:02.248 ( 0.020s) 1| App: Dell U3223QZ, version 2.7.13.725
2022-08-17 18:50:02.248 ( 0.020s) 1| App: Path => C:/Dell/firmware/U3223QZ/Firmware Updater.exe
2022-08-17 18:50:02.248 ( 0.020s) 1| App: create singleton
2022-08-17 18:50:02.248 ( 0.020s) 1| Load Key: C:/Dell/firmware/U3223QZ/cert.dat
2022-08-17 18:50:02.249 ( 0.020s) 1| Load Key: C:/Dell/firmware/U3223QZ/cert2.dat
2022-08-17 18:50:02.670 ( 0.442s) 1| Root Hub devices: \\?\usb#root_hub30#4&db2fc44&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:02.670 ( 0.442s) 1| Hub devices: \\?\usb#vid_0424&pid_7206#5&2c705bfe&0&13#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:02.670 ( 0.442s) 1| Hub devices: \\?\usb#vid_0424&pid_7216#6&24a7f124&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:02.670 ( 0.442s) 1| Hub devices: \\?\usb#vid_0424&pid_5744#6&24a7f124&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:02.671 ( 0.442s) 1| Hub devices: \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:02.671 ( 0.442s) 1| Hub devices: \\?\usb#vid_0424&pid_4216#6&1c4d419b&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:02.671 ( 0.442s) 1| Hub devices: \\?\usb#vid_0424&pid_2744#6&1c4d419b&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
==== [USB] Device Start ====
* 8086:9d2f \\?\usb#root_hub30#4&db2fc44&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-0000-ffff-ffffffffffff}
|----* [13] 0424:7206 \\?\usb#vid_0424&pid_7206#5&2c705bfe&0&13#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [13-3] 0424:7216 \\?\usb#vid_0424&pid_7216#6&24a7f124&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [13-4] 0424:5744 \\?\usb#vid_0424&pid_5744#6&24a7f124&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [13-4-2] 413c:c024 \\?\usb#vid_413c&pid_c024#c69cb302d8ca#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302} (s/n: C69CB302D8CA)
|----* [13-4-2-2] 413c:c024 \\?\display#int3470#4&26e385c0&0&uid13424#{e5323777-f976-4f5b-9b55-b94699c46e44}\{bf89b5a5-61f7-4127-a279-e187013d7caf} {00000000-0000-2800-130b-160903000302}
|----* [13-4-2-2] 413c:c024 \\?\intelaudio#func_01&ven_10ec&dev_0298&subsys_10ec10cc&rev_1001#4&1ddce949&0&0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\rtmicinwave {00000000-0000-2800-130b-160903000302}
|----* [13-4-1] 0bda:8153 \\?\usb#vid_0bda&pid_8153#0033000001#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302} (s/n: 0033000001)
|----* [1] 0424:4206 \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [1-3] 0424:4216 \\?\usb#vid_0424&pid_4216#6&1c4d419b&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [1-3-5] 0424:7240 \\?\usb#vid_0424&pid_7240#7&178a71e9&0&5#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302}
|----* [1-4] 0424:2744 \\?\usb#vid_0424&pid_2744#6&1c4d419b&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [1-4-3] 413c:c025 \\?\usb#vid_413c&pid_c025#2vn22266775l#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-1] 413c:c025 \\?\hid#vid_413c&pid_c025&mi_03&col01#9&231fca98&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-2] 413c:c025 \\?\hid#vid_413c&pid_c025&mi_03&col02#9&231fca98&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-3] 413c:c025 \\?\hid#vid_413c&pid_c025&mi_03&col03#9&231fca98&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-3] 413c:c025 \\?\intelaudio#func_01&ven_10ec&dev_0298&subsys_10ec10cc&rev_1001#4&1ddce949&0&0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\rearlineoutwavesst {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-4] 413c:d002 \\?\usb#vid_413c&pid_d002#8120181201#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302} (s/n: 8120181201)
|----* [1-4-4-1] 413c:d002 \\?\hid#vid_413c&pid_d002&col01#8&2f7ae78b&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [1-4-4-2] 413c:d002 \\?\hid#vid_413c&pid_d002&col02#8&2f7ae78b&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [1-4-4-3] 413c:d002 \\?\hid#vid_413c&pid_d002&col03#8&2f7ae78b&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [1-4-5] 0424:2740 \\?\usb#vid_0424&pid_2740#7&e64ddf4&0&5#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302}
|----* [1-5] 0424:7260 \\?\usb#vid_0424&pid_7260#6&1c4d419b&0&5#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302}
|----* [1-5-1] 0424:7260 \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [5] 1286:204c \\?\usb#vid_1286&pid_204c#0000000000000000#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-0000-ffff-ffffffffffff} (s/n: 0000000000000000)
|----* [16] 045e:0306 \\?\usb#vid_045e&pid_0306#201209010309#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-0000-ffff-ffffffffffff} (s/n: 201209010309)
|----* [7] 045e:09c0 \\?\usb#vid_045e&pid_09c0#5&2c705bfe&0&7#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-1] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col01#6&1c2aa645&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}\kbd {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-2] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col02#6&1c2aa645&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-3] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col03#6&1c2aa645&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-4] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col04#6&1c2aa645&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-5] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col05#6&1c2aa645&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-6] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col06#6&1c2aa645&0&0005#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-10] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col0a#6&1c2aa645&0&0009#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-7] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col07#6&1c2aa645&0&0006#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-8] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col08#6&1c2aa645&0&0007#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-9] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col09#6&1c2aa645&0&0008#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
==== [USB] Device End ====
2022-08-17 18:50:02.672 ( 0.444s) 1| GUI: Process Privileges - 0/1
2022-08-17 18:50:02.672 ( 0.444s) 1| Plugins Manager: start
2022-08-17 18:50:02.673 ( 0.444s) 1| Plugins Manager: searching in C:/Dell/firmware/U3223QZ/plugins
2022-08-17 18:50:02.678 ( 0.450s) 1| Plugins Manager: found 7ba9b96e.
2022-08-17 18:50:02.682 ( 0.454s) 1| Plugins Manager: found 04ee7d4e.
2022-08-17 18:50:02.685 ( 0.457s) 1| Plugins Manager: found b108379c.
2022-08-17 18:50:02.693 ( 0.465s) 1| Plugins Manager: found 957e7e00.
2022-08-17 18:50:02.697 ( 0.469s) 1| Plugins Manager: found 2a9b908e.
2022-08-17 18:50:02.703 ( 0.475s) 1| Plugins Manager: found b2a686b0.
2022-08-17 18:50:02.773 ( 0.544s) 1| Plugins Manager: found 4c1b000c.
2022-08-17 18:50:03.123 ( 0.895s) 1| GUI: Arguments => {}
2022-08-17 18:50:03.123 ( 0.895s) 1| GUI: Platform: Windows, OS: Windows-8, Language: en, Country: AU, Locale: en
2022-08-17 18:50:03.125 ( 0.896s) 1| GUI: Window => 740 * 520
2022-08-17 18:50:03.373 ( 1.145s) 1| GUI: Check Process procedure is running...
2022-08-17 18:50:03.392 ( 1.163s) 1| GUI: Process: {}
2022-08-17 18:50:03.877 ( 1.649s) 1| GUI: Check Process procedure is done. (0, 1)
2022-08-17 18:50:03.877 ( 1.649s) 1| Load Settings: C:/Dell/firmware/U3223QZ/Firmware Updater.cfg
2022-08-17 18:50:03.878 ( 1.649s) 1| Load File: C:/Dell/firmware/U3223QZ/M2T102/U3223QZ_M2T102_CODEC60_WEB0091_20220809.upg
2022-08-17 18:50:04.006 ( 1.778s) 1| Load File: type: UPG, format version: 1.0.6, project version: M2T102
2022-08-17 18:50:04.016 ( 1.787s) 1| Plugins Manager: [0] check Device node => 0424:7260
2022-08-17 18:50:04.016 ( 1.787s) 1| Plugins Manager: [0] found dev from Device => DISPLAY, 1
2022-08-17 18:50:04.540 ( 2.311s) 1| MNT NAME => Dell U3223QZ
2022-08-17 18:50:04.540 ( 2.312s) 1| Close => terminated.
2022-08-17 18:50:04.540 ( 2.312s) 1| Close => terminated.
2022-08-17 18:50:04.540 ( 2.312s) 1| Plugins Manager: target device in Device nodes
2022-08-17 18:50:04.540 ( 2.312s) 1| >>> [0] \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:04.540 ( 2.312s) 1| Plugins Manager: [0] found dev from DEVICE => DISPLAY, 1
2022-08-17 18:50:05.059 ( 2.830s) 1| MNT NAME => Dell U3223QZ
2022-08-17 18:50:05.059 ( 2.831s) 1| Close => terminated.
2022-08-17 18:50:05.059 ( 2.831s) 1| Close => terminated.
2022-08-17 18:50:05.059 ( 2.831s) 1| Plugins Manager: target device in DEVICE nodes
2022-08-17 18:50:05.059 ( 2.831s) 1| >>> [0] [0:0] 0424:7260
2022-08-17 18:50:05.059 ( 2.831s) 1| *** MULTI-MNT *** GUI support single monitor only.
2022-08-17 18:50:05.060 ( 2.831s) 1| Plugins Manager: [0][0:0] 0424:7260
2022-08-17 18:50:05.060 ( 2.831s) 1| Plugins Manager: GetDisplayInfo (index: 0)
2022-08-17 18:50:05.061 ( 2.832s) 1| Plugins Manager: Find parent node - \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:05.061 ( 2.833s) 1| Plugins Manager: Find parent addr - <1-1>
2022-08-17 18:50:05.061 ( 2.833s) 1| Plugins Manager: Set [0:0] 0424:7260
2022-08-17 18:50:05.066 ( 2.837s) 1| Plugins Manager: found alt list => DISPLAY, count: 1
2022-08-17 18:50:05.078 ( 2.850s) 1| Plugins Manager: found dev alt => 753.08201.00C1
2022-08-17 18:50:05.082 ( 2.853s) 1| Plugins Manager: Searching Device Node - 0424:7260
2022-08-17 18:50:05.082 ( 2.853s) 1| Plugins Manager: Device node - \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:05.626 ( 3.397s) 1| MNT NAME => Dell U3223QZ
2022-08-17 18:50:06.145 ( 3.917s) 1| MNT VER. => M2T101
2022-08-17 18:50:06.657 ( 4.429s) 1| MNT S/N => CN02VN22WSL00266775L
2022-08-17 18:50:07.175 ( 4.947s) 1| MNT INFO => 753.08201.00C3
2022-08-17 18:50:07.686 ( 5.458s) 1| MNT TAG =>
2022-08-17 18:50:08.197 ( 5.968s) 1| MNT ISPTAG => NG#ISP#M2T102#
2022-08-17 18:50:08.203 ( 5.975s) 1| Plugins Manager: found alt list => DISPLAY, count: 1
2022-08-17 18:50:08.210 ( 5.982s) 1| Plugins Manager: found p/n alt => 753.08201.00C1 (pattern: 753.08201.00C3)
2022-08-17 18:50:08.216 ( 5.987s) 1| Plugins Manager: alt => 753.08201.00C1
2022-08-17 18:50:08.220 ( 5.992s) 1| Plugins Manager: alt version => M2T102
2022-08-17 18:50:08.227 ( 5.998s) 1| Close => terminated.
2022-08-17 18:50:08.227 ( 5.999s) 1| Close => terminated.
2022-08-17 18:50:09.259 ( 7.030s) 1| MNT ISPTAG => #ISP# #
2022-08-17 18:50:09.259 ( 7.031s) 1| Close => terminated.
2022-08-17 18:50:09.259 ( 7.031s) 1| Close => terminated.
2022-08-17 18:50:09.259 ( 7.031s) 1| ConfigMonitor: Pass
2022-08-17 18:50:12.563 ( 10.335s) 1| Root Hub devices: \\?\usb#root_hub30#4&db2fc44&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:12.563 ( 10.335s) 1| Hub devices: \\?\usb#vid_0424&pid_7206#5&2c705bfe&0&13#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:12.563 ( 10.335s) 1| Hub devices: \\?\usb#vid_0424&pid_7216#6&24a7f124&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:12.563 ( 10.335s) 1| Hub devices: \\?\usb#vid_0424&pid_5744#6&24a7f124&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:12.563 ( 10.335s) 1| Hub devices: \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:12.563 ( 10.335s) 1| Hub devices: \\?\usb#vid_0424&pid_4216#6&1c4d419b&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:12.563 ( 10.335s) 1| Hub devices: \\?\usb#vid_0424&pid_2744#6&1c4d419b&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
==== [USB] Device Start ====
* 8086:9d2f \\?\usb#root_hub30#4&db2fc44&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-0000-ffff-ffffffffffff}
|----* [13] 0424:7206 \\?\usb#vid_0424&pid_7206#5&2c705bfe&0&13#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [13-3] 0424:7216 \\?\usb#vid_0424&pid_7216#6&24a7f124&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [13-4] 0424:5744 \\?\usb#vid_0424&pid_5744#6&24a7f124&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [13-4-2] 413c:c024 \\?\usb#vid_413c&pid_c024#c69cb302d8ca#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302} (s/n: C69CB302D8CA)
|----* [13-4-2-2] 413c:c024 \\?\display#int3470#4&26e385c0&0&uid13424#{e5323777-f976-4f5b-9b55-b94699c46e44}\{bf89b5a5-61f7-4127-a279-e187013d7caf} {00000000-0000-2800-130b-160903000302}
|----* [13-4-2-2] 413c:c024 \\?\intelaudio#func_01&ven_10ec&dev_0298&subsys_10ec10cc&rev_1001#4&1ddce949&0&0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\rtmicinwave {00000000-0000-2800-130b-160903000302}
|----* [13-4-1] 0bda:8153 \\?\usb#vid_0bda&pid_8153#0033000001#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302} (s/n: 0033000001)
|----* [1] 0424:4206 \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [1-3] 0424:4216 \\?\usb#vid_0424&pid_4216#6&1c4d419b&0&3#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [1-3-5] 0424:7240 \\?\usb#vid_0424&pid_7240#7&178a71e9&0&5#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302}
|----* [1-4] 0424:2744 \\?\usb#vid_0424&pid_2744#6&1c4d419b&0&4#{f18a0e88-c30c-11d0-8815-00a0c906bed8} {00000000-0000-2800-130b-160903000302}
|----* [1-4-3] 413c:c025 \\?\usb#vid_413c&pid_c025#2vn22266775l#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-1] 413c:c025 \\?\hid#vid_413c&pid_c025&mi_03&col01#9&231fca98&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-2] 413c:c025 \\?\hid#vid_413c&pid_c025&mi_03&col02#9&231fca98&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-3] 413c:c025 \\?\hid#vid_413c&pid_c025&mi_03&col03#9&231fca98&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-3-3] 413c:c025 \\?\intelaudio#func_01&ven_10ec&dev_0298&subsys_10ec10cc&rev_1001#4&1ddce949&0&0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\rearlineoutwavesst {8e274def-624d-5797-9686-d0063aee57aa}
|----* [1-4-4] 413c:d002 \\?\usb#vid_413c&pid_d002#8120181201#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302} (s/n: 8120181201)
|----* [1-4-4-1] 413c:d002 \\?\hid#vid_413c&pid_d002&col01#8&2f7ae78b&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [1-4-4-2] 413c:d002 \\?\hid#vid_413c&pid_d002&col02#8&2f7ae78b&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [1-4-4-3] 413c:d002 \\?\hid#vid_413c&pid_d002&col03#8&2f7ae78b&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [1-4-5] 0424:2740 \\?\usb#vid_0424&pid_2740#7&e64ddf4&0&5#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302}
|----* [1-5] 0424:7260 \\?\usb#vid_0424&pid_7260#6&1c4d419b&0&5#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-2800-130b-160903000302}
|----* [1-5-1] 0424:7260 \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} {00000000-0000-2800-130b-160903000302}
|----* [5] 1286:204c \\?\usb#vid_1286&pid_204c#0000000000000000#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-0000-ffff-ffffffffffff} (s/n: 0000000000000000)
|----* [16] 045e:0306 \\?\usb#vid_045e&pid_0306#201209010309#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {00000000-0000-0000-ffff-ffffffffffff} (s/n: 201209010309)
|----* [7] 045e:09c0 \\?\usb#vid_045e&pid_09c0#5&2c705bfe&0&7#{a5dcbf10-6530-11d2-901f-00c04fb951ed} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-1] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col01#6&1c2aa645&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}\kbd {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-2] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col02#6&1c2aa645&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-3] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col03#6&1c2aa645&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-4] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col04#6&1c2aa645&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-5] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col05#6&1c2aa645&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-6] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col06#6&1c2aa645&0&0005#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-10] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col0a#6&1c2aa645&0&0009#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-7] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col07#6&1c2aa645&0&0006#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-8] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col08#6&1c2aa645&0&0007#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
|----* [7-9] 045e:09c0 \\?\hid#vid_045e&pid_09c0&col09#6&1c2aa645&0&0008#{4d1e55b2-f16f-11cf-88cb-001111000030} {5b6b85e0-ba2d-11eb-94e5-806e6f6e6963}
==== [USB] Device End ====
2022-08-17 18:50:12.564 ( 10.336s) 1| Plugins Manager: [0][0:0] 0424:7260
2022-08-17 18:50:12.564 ( 10.336s) 1| Plugins Manager: GetOtherInfo (index: 0)
2022-08-17 18:50:12.565 ( 10.336s) 1| Plugins Manager: Find parent node - \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:12.565 ( 10.336s) 1| Plugins Manager: Find parent addr - <1-1>
2022-08-17 18:50:12.569 ( 10.341s) 1| Plugins Manager: Searching Device Node - 413c:c024
2022-08-17 18:50:12.569 ( 10.341s) 1| Plugins Manager: Device node - \\?\display#int3470#4&26e385c0&0&uid13424#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
2022-08-17 18:50:12.574 ( 10.346s) 1| Open deivce - \\?\display#int3470#4&26e385c0&0&uid13424#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
2022-08-17 18:50:13.693 ( 11.465s) 1| Open device failed (00000001)
2022-08-17 18:50:13.693 ( 11.465s) 1| [2][0] The camera must pop-out and please do not use the camera during the firmware update.
2022-08-17 18:50:13.701 ( 11.473s) 1| GUI: Msg => [2][0] The camera must pop-out and please do not use the camera during the firmware update.
2022-08-17 18:50:13.701 ( 11.473s) 1| GUI: Webcam warning message is disabled.
2022-08-17 18:50:13.713 ( 11.485s) 1| Plugins Manager: Set [0:0] 0424:7260
2022-08-17 18:50:13.717 ( 11.489s) 1| Plugins Manager: Searching Device Node - 0424:7260
2022-08-17 18:50:13.718 ( 11.489s) 1| Plugins Manager: Device node - \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:13.809 ( 11.581s) 1| Checking => version: f807.12.14
2022-08-17 18:50:13.882 ( 11.653s) 1| Checking => info: 0000000400000004
2022-08-17 18:50:13.886 ( 11.658s) 1| Close => terminated.
2022-08-17 18:50:13.886 ( 11.658s) 1| Close => terminated.
2022-08-17 18:50:13.903 ( 11.675s) 1| Plugins Manager: Searching Device Node - 413c:c025
2022-08-17 18:50:13.904 ( 11.675s) 1| Plugins Manager: Device node - \\?\hid#vid_413c&pid_c025&mi_03&col01#9&231fca98&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:13.988 ( 11.760s) 1| Checking => Lib Version: 1.0.60.45
2022-08-17 18:50:13.988 ( 11.760s) 1| Checking => Device version: 7.79.54.0
2022-08-17 18:50:13.991 ( 11.763s) 1| Close => Disconnect Enumerated Devices (0, OK)
2022-08-17 18:50:13.992 ( 11.764s) 1| GUI: Msg => [1][1] Firmware update was not completed properly. Please update the monitor firmware again.
2022-08-17 18:50:14.026 ( 11.798s) 1| GUI: Model Name => Dell U3223QZ, FW Version => M2T101
2022-08-17 18:50:14.028 ( 11.799s) 1| GUI: Msg => [5][0] Update may take up to 20 minutes, do not power off monitor or disconnect cable while updating.
2022-08-17 18:50:14.051 ( 11.823s) 1| GUI: Get: true, C:/Dell/firmware/U3223QZ/M2T102/U3223QZ_M2T102_CODEC60_WEB0091_20220809.upg, M2T102, 0xAAAE
2022-08-17 18:50:14.052 ( 11.823s) 1| GUI: [CHK] Waiting Close: false, Callback Running: false
2022-08-17 18:50:14.052 ( 11.823s) 1| GUI: Updatable: true
2022-08-17 18:50:25.232 ( 23.003s) 1| GUI: Msg => remove: 6
2022-08-17 18:50:25.232 ( 23.004s) 1| GUI: Msg => [5][0] Update may take up to 20 minutes, do not power off monitor or disconnect cable while updating.
2022-08-17 18:50:25.233 ( 23.005s) 1| GUI: UpdateFirmware
2022-08-17 18:50:25.235 ( 23.007s) 1| Logging to 'C:/Dell/firmware/U3223QZ/Dell U3223QZ__ISPLog.txt', mode: 'w', verbosity: 0
2022-08-17 18:50:25.235 ( 23.007s) 1| [1] Create Log File => C:/Dell/firmware/U3223QZ/Dell U3223QZ__ISPLog.txt
2022-08-17 18:50:25.235 ( 23.007s) INFO| Start time: 2022/08/17:18:50:25
2022-08-17 18:50:25.235 ( 23.007s) 1| *** MULTI-MNT *** update index 0
2022-08-17 18:50:25.235 ( 23.007s) 1| Plugins Manager: Update (index: 0)
2022-08-17 18:50:25.235 ( 23.007s) 1| Plugins Manager: [0][0:0] 0424:7260
2022-08-17 18:50:25.236 ( 23.007s) 1| Plugins Manager: Find parent node - \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:25.236 ( 23.007s) 1| Plugins Manager: Find parent addr - <1-1>
2022-08-17 18:50:25.236 ( 23.008s) 1| Plugins Manager: Set [0:0] 0424:7260
2022-08-17 18:50:25.238 ( 23.010s) 1| Plugins Manager: found alt list => DISPLAY, count: 1
2022-08-17 18:50:25.246 ( 23.018s) 1| Plugins Manager: found dev alt => 753.08201.00C1
2022-08-17 18:50:25.249 ( 23.021s) 1| Plugins Manager: Searching Device Node - 0424:7260
2022-08-17 18:50:25.250 ( 23.021s) 1| Plugins Manager: Device node - \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:26.276 ( 24.048s) 1| MNT ISPTAG => #ISP#M2T102#
2022-08-17 18:50:26.276 ( 24.048s) 1| Close => terminated.
2022-08-17 18:50:26.276 ( 24.048s) 1| Close => terminated.
2022-08-17 18:50:26.277 ( 24.048s) 1| ConfigMonitor: Pass
2022-08-17 18:50:26.277 ( 24.048s) 1| Plugins Manager: Update WEBCAM
2022-08-17 18:50:26.292 ( 24.064s) 1| Plugins Manager: Searching Device Node - 413c:c024
2022-08-17 18:50:26.293 ( 24.064s) 1| Plugins Manager: Device node - \\?\display#int3470#4&26e385c0&0&uid13424#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
2022-08-17 18:50:26.310 ( 24.081s) 1| Open deivce - \\?\display#int3470#4&26e385c0&0&uid13424#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
2022-08-17 18:50:26.824 ( 24.596s) 1| Open device failed (00000001)
2022-08-17 18:50:26.824 ( 24.596s) 1| [2][0] The camera must pop-out and please do not use the camera during the firmware update.
2022-08-17 18:50:26.842 ( 24.614s) 1| GUI: Msg => [2][0] The camera must pop-out and please do not use the camera during the firmware update.
2022-08-17 18:50:26.843 ( 24.614s) 1| GUI: Webcam warning message is disabled.
2022-08-17 18:50:30.240 ( 28.012s) 1| Checking => Create temp folder (C:/Users/ricky/AppData/Local/Temp/tmp_UHnqELjbvkAgKNCl)
2022-08-17 18:50:30.240 ( 28.012s) 1| Checking => Decompress Lib: 10.2.0
2022-08-17 18:50:30.258 ( 28.030s) 1| => Chicony_Dell_ToF(V10.20).bin
2022-08-17 18:50:30.260 ( 28.031s) 1| => FW_Burn.txt
2022-08-17 18:50:30.273 ( 28.045s) 1| => ipl_cust_h
2022-08-17 18:50:30.288 ( 28.059s) 1| => ipl_h
2022-08-17 18:50:30.618 ( 28.390s) 1| => ITESHFU.exe
2022-08-17 18:50:30.626 ( 28.398s) 1| => ITESHFUlog.txt
2022-08-17 18:50:30.633 ( 28.405s) 1| => MesaageLog.txt
2022-08-17 18:50:30.764 ( 28.536s) 1| => misc_h
2022-08-17 18:50:30.796 ( 28.567s) 1| => rtos_h
2022-08-17 18:50:30.838 ( 28.610s) 1| => rtos_h_b
2022-08-17 18:50:30.845 ( 28.617s) 1| => SHFU.ini
2022-08-17 18:50:30.847 ( 28.618s) 1| Open deivce - \\?\display#int3470#4&26e385c0&0&uid13424#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
2022-08-17 18:50:31.276 ( 29.047s) 1| Open device failed (00000001)
2022-08-17 18:50:31.295 ( 29.067s) 1| Checking => Delete C:/Users/ricky/AppData/Local/Temp/tmp_UHnqELjbvkAgKNCl (12)
2022-08-17 18:50:31.301 ( 29.072s) ERR| Plugins Manager: error: Webcam update failed.
2022-08-17 18:50:31.301 ( 29.073s) 1| Plugins Manager: Update elapsed => 0:00:06:065:595
2022-08-17 18:50:31.301 ( 29.073s) 1| *** MULTI-MNT *** reset index 0
2022-08-17 18:50:31.301 ( 29.073s) 1| Plugins Manager: Reset (index 0)
2022-08-17 18:50:31.301 ( 29.073s) 1| Plugins Manager: [0][0:0] 0424:7260
2022-08-17 18:50:31.302 ( 29.074s) 1| Plugins Manager: Find parent node - \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:31.302 ( 29.074s) 1| Plugins Manager: Find parent addr - <1-1>
2022-08-17 18:50:31.302 ( 29.074s) 1| Plugins Manager: Reset DISPLAY
2022-08-17 18:50:31.302 ( 29.074s) 1| Plugins Manager: Set [0:0] 0424:7260
2022-08-17 18:50:31.308 ( 29.080s) 1| Plugins Manager: found alt list => DISPLAY, count: 1
2022-08-17 18:50:31.324 ( 29.096s) 1| Plugins Manager: found dev alt => 753.08201.00C1
2022-08-17 18:50:31.328 ( 29.100s) 1| Plugins Manager: Searching Device Node - 0424:7260
2022-08-17 18:50:31.328 ( 29.100s) 1| Plugins Manager: Device node - \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:32.154 ( 29.925s) 1| Microchip usb hub secure version = 0602
2022-08-17 18:50:32.154 ( 29.926s) 1| Get monitor model name = U3223QZ
2022-08-17 18:50:32.156 ( 29.927s) 1| Reset => exit (0x00)
2022-08-17 18:50:32.173 ( 29.945s) 1| Reset => result (0x00)
2022-08-17 18:50:32.174 ( 29.945s) 1| Close => terminated.
2022-08-17 18:50:32.174 ( 29.945s) 1| Close => terminated.
2022-08-17 18:50:32.174 ( 29.946s) 1| Plugins Manager: Reset elapsed => 0:00:00:873:068
2022-08-17 18:50:32.174 ( 29.946s) 1| Plugins Manager: [0][0:0] 0424:7260
2022-08-17 18:50:32.174 ( 29.946s) 1| Plugins Manager: GetDisplayInfo (index: 0)
2022-08-17 18:50:32.174 ( 29.946s) 1| Plugins Manager: Find parent node - \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:32.174 ( 29.946s) 1| Plugins Manager: Find parent addr - <1-1>
2022-08-17 18:50:32.174 ( 29.946s) 1| Plugins Manager: Set [0:0] 0424:7260
2022-08-17 18:50:32.175 ( 29.947s) 1| Plugins Manager: found alt list => DISPLAY, count: 1
2022-08-17 18:50:32.179 ( 29.950s) 1| Plugins Manager: found dev alt => 753.08201.00C1
2022-08-17 18:50:32.180 ( 29.951s) 1| Plugins Manager: Searching Device Node - 0424:7260
2022-08-17 18:50:32.180 ( 29.952s) 1| Plugins Manager: Device node - \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:32.186 ( 29.957s) WARN| MNT VER. => read fail, retry... (0x00)
2022-08-17 18:50:32.694 ( 30.465s) WARN| MNT VER. => read fail, retry... (0x01)
2022-08-17 18:50:33.195 ( 30.966s) WARN| MNT VER. => read fail, retry... (0x02)
2022-08-17 18:50:33.700 ( 31.472s) WARN| MNT S/N => read fail, retry... (0x00)
2022-08-17 18:50:34.204 ( 31.976s) WARN| MNT S/N => read fail, retry... (0x01)
2022-08-17 18:50:34.717 ( 32.489s) WARN| MNT S/N => read fail, retry... (0x02)
2022-08-17 18:50:35.229 ( 33.001s) WARN| MNT INFO => read fail, retry... (0x00)
2022-08-17 18:50:35.733 ( 33.505s) WARN| MNT INFO => read fail, retry... (0x01)
2022-08-17 18:50:36.235 ( 34.007s) WARN| MNT INFO => read fail, retry... (0x02)
2022-08-17 18:50:36.736 ( 34.507s) WARN| MNT TAG => read fail, retry... (0x00)
2022-08-17 18:50:37.243 ( 35.014s) WARN| MNT TAG => read fail, retry... (0x01)
2022-08-17 18:50:37.758 ( 35.530s) WARN| MNT TAG => read fail, retry... (0x02)
2022-08-17 18:50:38.274 ( 36.045s) WARN| MNT ISPTAG => read fail, retry... (0x00)
2022-08-17 18:50:38.778 ( 36.549s) WARN| MNT ISPTAG => read fail, retry... (0x01)
2022-08-17 18:50:39.281 ( 37.053s) WARN| MNT ISPTAG => read fail, retry... (0x02)
2022-08-17 18:50:39.792 ( 37.564s) 1| Plugins Manager: found alt list => DISPLAY, count: 1
2022-08-17 18:50:39.792 ( 37.564s) 1| Plugins Manager: cannot found p/n alt, search pattern is invalid. (pattern: )
2022-08-17 18:50:39.792 ( 37.564s) WARN| Plugins Manager: unable to find alt fw.
2022-08-17 18:50:39.792 ( 37.564s) 1| Close => terminated.
2022-08-17 18:50:39.792 ( 37.564s) 1| Close => terminated.
2022-08-17 18:50:39.792 ( 37.564s) 1| Plugins Manager: [0][0:0] 0424:7260
2022-08-17 18:50:39.792 ( 37.564s) 1| Plugins Manager: GetOtherInfo (index: 0)
2022-08-17 18:50:39.793 ( 37.564s) 1| Plugins Manager: Find parent node - \\?\usb#vid_0424&pid_4206#5&2c705bfe&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
2022-08-17 18:50:39.793 ( 37.564s) 1| Plugins Manager: Find parent addr - <1-1>
2022-08-17 18:50:39.799 ( 37.571s) 1| Plugins Manager: Searching Device Node - 413c:c024
2022-08-17 18:50:39.799 ( 37.571s) 1| Plugins Manager: Device node - \\?\display#int3470#4&26e385c0&0&uid13424#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
2022-08-17 18:50:39.806 ( 37.577s) 1| Open deivce - \\?\display#int3470#4&26e385c0&0&uid13424#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
2022-08-17 18:50:40.266 ( 38.038s) 1| Open device failed (00000001)
2022-08-17 18:50:40.266 ( 38.038s) 1| [2][0] The camera must pop-out and please do not use the camera during the firmware update.
2022-08-17 18:50:40.281 ( 38.053s) 1| GUI: Msg => [2][0] The camera must pop-out and please do not use the camera during the firmware update.
2022-08-17 18:50:40.281 ( 38.053s) 1| GUI: Webcam warning message is disabled.
2022-08-17 18:50:40.299 ( 38.070s) 1| Plugins Manager: Set [0:0] 0424:7260
2022-08-17 18:50:40.301 ( 38.072s) 1| Plugins Manager: Searching Device Node - 0424:7260
2022-08-17 18:50:40.301 ( 38.072s) 1| Plugins Manager: Device node - \\?\hid#vid_0424&pid_7260&mi_01#8&15a2c642&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:40.396 ( 38.167s) 1| Checking => version: f807.12.14
2022-08-17 18:50:40.459 ( 38.230s) 1| Checking => info: 0000000400000004
2022-08-17 18:50:40.462 ( 38.234s) 1| Close => terminated.
2022-08-17 18:50:40.462 ( 38.234s) 1| Close => terminated.
2022-08-17 18:50:40.471 ( 38.243s) 1| Plugins Manager: Searching Device Node - 413c:c025
2022-08-17 18:50:40.472 ( 38.243s) 1| Plugins Manager: Device node - \\?\hid#vid_413c&pid_c025&mi_03&col01#9&231fca98&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2022-08-17 18:50:40.507 ( 38.279s) 1| Checking => Cannot create instance. (0x00000000, 3, Device not found)
2022-08-17 18:50:40.519 ( 38.291s) 1| GUI: Result Check: false / true
2022-08-17 18:50:40.520 ( 38.291s) 1| GUI: Msg => [5][2] error occurred.
2022-08-17 18:50:40.520 ( 38.291s) 1| GUI: Msg => native thread is still running.
2022-08-17 18:50:40.520 ( 38.292s) 1| GUI: Set Exit Code: 5
2022-08-17 18:50:40.520 ( 38.292s) 1| GUI: [REQ] Waiting Close: false, Callback Running: true
2022-08-17 18:50:40.520 ( 38.292s) 1| GUI: Msg => remove others, only show error message.
2022-08-17 18:50:40.534 ( 38.306s) INFO| NewFWInfo: (mcu:version, per line)
2022-08-17 18:50:40.535 ( 38.306s) INFO| Dell U3223QZ:M2T102
2022-08-17 18:50:40.535 ( 38.306s) INFO| WEBCAM:20.0091
2022-08-17 18:50:40.535 ( 38.306s) INFO| PDC:f807.12.8.0000000200000002
2022-08-17 18:50:40.535 ( 38.306s) INFO| AUDIO:7.79.60.0
2022-08-17 18:50:40.535 ( 38.306s) INFO| DISPLAY:M2T102
2022-08-17 18:50:40.535 ( 38.307s) INFO| OldFWInfo:
2022-08-17 18:50:40.535 ( 38.307s) INFO| Dell U3223QZ:M2T101
2022-08-17 18:50:40.535 ( 38.307s) INFO| WEBCAM:
2022-08-17 18:50:40.535 ( 38.307s) INFO| PDC:f807.12.14.0000000400000004
2022-08-17 18:50:40.535 ( 38.307s) INFO| AUDIO:7.79.54.0
2022-08-17 18:50:40.535 ( 38.307s) INFO| DISPLAY:M2T101
2022-08-17 18:50:40.535 ( 38.307s) INFO| UpdateResult: Fail
2022-08-17 18:50:40.535 ( 38.307s) INFO| ScalarRebootResult: Pass
2022-08-17 18:50:40.535 ( 38.307s) INFO| ISPMessages:<201, Update takes up to 20 minutes. Do not power off or disconnect cable while updating.>, <5, Update error>
2022-08-17 18:50:40.535 ( 38.307s) INFO| End time: 2022/08/17:18:50:40
2022-08-17 18:50:40.552 ( 38.324s) 1| GUI: Get: false / true
2022-08-17 18:50:40.553 ( 38.325s) 1| GUI: Msg => [5][2] error occurred.
2022-08-17 18:50:40.554 ( 38.325s) 1| GUI: Msg => found other error message exist, skip.
2022-08-17 18:50:40.557 ( 38.329s) 1| GUI: [CHK] Waiting Close: true, Callback Running: false
2022-08-17 18:50:51.684 ( 49.455s) 1| GUI: Window => closing.
2022-08-17 18:50:51.779 ( 49.550s) 1| App: Exit Code => 5

1 Rookie

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30 Posts

August 20th, 2022 01:00

I can see people are having similar issues with Dell Monitor firmware update, I start suspecting if this is new firmware issue.

1 Rookie

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30 Posts

August 20th, 2022 01:00

Here’s what I did, can we please have your engineer look into the logs? I can see the logs are very detail, maybe we can find the reason from the logs.

  1. Change to another laptop (Microsoft Surface Pro 5 with Windows 10) with a standard USB-A port
  2. Factory reset my U3223QZ using On-Screen Display Menu
  3. Unplug all cables
  4. Plug in only power cable and USB upstream cable (direct, no dock or other device between), using the USB-A to USB-C cable provided from monitor
  5. Update firmware with USB upstream connecting to port #5, see attached log
  6. Repeat steps #2 to #4 on USB upstream connecting to port #7, see attached log

1 Rookie

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30 Posts

August 20th, 2022 01:00

BTW, I'm following exactly the same steps from below =

Steps for Updating the Firmware For Your Dell Monitor

1 Rookie

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30 Posts

August 20th, 2022 02:00

after digging around with the log, I can see some errors like this:

 

2022-08-17 18:50:31.301 (  29.072s)  ERR| Plugins Manager: error: Webcam update failed.
2022-08-17 18:50:31.301 (  29.073s)    1| Plugins Manager: Update elapsed => 0:00:06:065:595

2022-08-17 18:55:56.861 (  10.347s)    1| GUI: Msg => [2][0] The camera must pop-out and please do not use the camera during the firmware update.
2022-08-17 18:55:56.862 (  10.348s)    1| GUI: Webcam warning message is disabled.

 

The U3223QZ monitor has a 4K webcam, which the firmware updating tool is stucking with

but I'm pretty sure the webcam is functioning evevyday. 

Community Manager

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56.9K Posts

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232.1K Points

August 20th, 2022 05:00

Be careful. The logs showed your private Service Tag three times. Those were deleted.

While running on M2T101 firmware, you failed to state if you currently have any of the issues that M2T102 fixed?
1. Fix Color Preset mode reverting to Standard (default) mode, after HDR setting is enable/disable
2. Improved Touch button LED lighting upon connection
3. Upgrade Webcam AI engine to support Auto-Framing 2.0. Webcam transition method, sensitivity and frame size are user adjustable.
4. Improved Webcam HDR IQ Increase the brightness of face in high contrast scene.
5. Improved Webcam Auto focus speed and accuracy.
6. Update Cortana audio profile.
7. Fix audio volume disruption during DC power off/on while connecting to an active audio source.

* What PC model?
* Does the PC have other video out ports to test?
* If a Laptop, also connect its own AC power adapter to it
* What operating system?
* Did you disable/end task on all non-essential software (DDM, Anti-virus, Support Assist, Steam, etc.) ?
* Did you right click the M2T102 file and choose Run as administrator?

1 Rookie

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30 Posts

August 20th, 2022 20:00

Hi Chris,

Thanks for the privacy remind.

* What PC model?

I have tried 3 different laptops: Surface Pro 8 (USB-C to USB-C), Surface Laptop Studio (USB-C to USB-C), Surface Pro 5 (USB-A to USB-C)
* Does the PC have other video out ports to test?

Surface Pro 8 and Surface Laptop Studio only have USB-C as the video output, Surface Pro 5 has mini displayport
* If a Laptop, also connect its own AC power adapter to it

Yes
* What operating system?

Windows 11 and Windows 10
* Did you disable/end task on all non-essential software (DDM, Anti-virus, Support Assist, Steam, etc.) ?

I have tried disable all above from the learning from Steps for Updating the Firmware For Your Dell Monitor
* Did you right click the M2T102 file and choose Run as administrator?

Yes

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1 Message

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2 Points

September 29th, 2024 19:19

I was having similar problems of trying to update firmware from a laptop, and the update failing about 15 minutes into the process, something about 'write protection error'; two attempts.

I then followed some of the instructions in this discussion, and thankfully the update succeeded.

In this instance, I was updating from M2T101 to M2T106.

Thanks for providing this support forum.

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