Yes, I have tried this last night and no luck. Monitor does work on my desktop machine but it makes no difference to me since I need this screen for my laptop.
Laptop does recognize the screen under device manager only on HDMI (HDMI2) but when I try any other option such is DP, it doesn't even recognize it nor show it anywhere.
My laptop also recognizes the screen in my display menu and I can set the resolution to it etc but screen is simply in sleep mode all the time, nothing shows up.
Do you think that C type adapter to HDMI will solve this issue when it arrives ? What else can we do to fix this ?
Open the link I provided in my previous post. Go to page 32. Read, "Connecting the USB 3.0 cable". Go to page 6 and see "USB 3.0 Upstream cable". Go to page 10 and you will see that the cable plugs into port 8-1. The other end of the cable plugs into the laptop USB port.
Is HDMI 2.0 required for this monitor to work ? Also, will it be possible to ouput the signal using C type thunderbolt (thunderbolt 3) to HDMI ? Thanks in advance
To add to my previous post, here is my DDM diagnostic report:
//////////////////////////////////////// 23.05.57.306......Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field
...
I'm afraid that is an Intel HD Graphics 530 display driver error - it can only be fixed by Intel.
I have Thunderbolt 3 port on my laptop so hoping this will solve the problem, honestly, still have no clue, I bought this on risk so we'll see. It makes me really sad knowing that my laptop is one of the top series with 10/10 performance score and yet this thing didn't work instantly. I can see that some companies just can't get along and build unified and good solution in both terms, hardware and software.
You can daisy-chain 3 monitors off the USB-C port using a single low(er)-cost USB-C to DP/Thunderbolt adapter, provided the display passing thru the signal supports DP1.2/MST - which your U3415W does. I use a $20 adapter from CableMatters.
(All laptops built on Intel's mobile Skylake platform look to suffer from this HDMI defect, including Dell's own top-end XPS-15 9550, which is very similar in hardware to your Acer.)
I'm afraid I cannot answer that since I am not familiar with the ones you are getting. I did try a USB-C to VGA adapter, and it failed so these are not all created equal.
DELL-Chris M
Community Manager
•
56.9K Posts
0
May 12th, 2016 10:00
Is the U3415W USB upstream cable connected from the U3415W to a USB port on the laptop?
U3415W User's Guide
AleksandarGrbic
10 Posts
0
May 12th, 2016 14:00
HDMI cable from my monitor is going to the HDMI in my laptop. And also I m very sorry but I don't know what is upstream cable ?
I just ordered Type C USB to HDMI converter, hoping that would solve the problem in case you don't manage to find the issue :(...
Also when I did a DDM test, I remember some of the messages were related to :
"Error: communicating via DDC/CI" and also something that my monitor is not supported or similar...
Thanks a lot man and please help me out on this..
AleksandarGrbic
10 Posts
0
May 12th, 2016 15:00
To add to my previous post, here is my DDM diagnostic report:
////////////////////////////////////////
23.05.54.875...LanguageID = 00000409 00000409 0000241A
23.05.54.882...Build = 1.27.0.1792
23.05.54.882...Windows handles = 00030130 000100BE 00010138
23.05.54.883...OS monitor sleep timeout value = 0 ms.
23.05.54.883...Applied DPI = 96-96
23.05.54.883...VM = 0
23.05.54.897...Starting enumeration
23.05.56.728......Skipping unsupported device MONITOR\LGD0469\{4d36e96e-e325-11ce-bfc1-08002be10318}\0000
23.05.56.744...1. DELA0AA.F1T1W62N0H9L on Intel(R) HD Graphics 530
23.05.56.745......Adapter name = \\.\DISPLAY26
23.05.56.745......Monitor name = Dell U3415W(HDMI2)
23.05.56.745......Vendor ID = 8086
23.05.56.747......GPU driver = igdumdim64 20.19.15.4364
23.05.56.747......Flags = 00000001.00000003
23.05.56.747......Display tag = D1E780AA
23.05.56.747......Monitor number = 2
23.05.56.747......Monitor handle = 028A094B
23.05.56.748......Raw EDID = 00FFFFFFFFFFFF0010ACAAA04C394830091A010380502178EAFD25A2584F9F260D5054A54B00714F81008180A940D1C0010101010101E77C70A0D0A029505020CA041E4F3100001A000000FF00463154315736324E3048394C0A000000FC0044454C4C205533343135570A20000000FD0030551E5920000A20202020202001D1
23.05.57.306......Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field
23.05.57.307......Error: failed to obtain output mask from display driver
23.06.00.374......Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field
23.06.00.374......Error: failed to obtain output mask from display driver
23.06.05.939......Error: communicating via DDC/CI (0xC0262589) = An operation failed because a DDC/CI message had an invalid value in its command field
23.06.05.939......Error: failed to obtain output mask from display driver
23.06.05.939......Discarding unsupported display: DELA0AA.F1T1W62N0H9L on Intel(R) HD Graphics 530
23.06.05.939...Ending enumeration
23.06.05.948...New=LGD0469000000030000 DELA0AA000000030100
23.06.13.388...0ld=LGD0469000000030000 DELA0AA000000030100
23.06.13.392...New=LGD0469000000030000 DELA0AA000000030100
23.06.20.196...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
23.06.20.196...Dump: complete Windows device enumeration
23.06.20.196...1.DeviceName = \\.\DISPLAY25
23.06.20.197.....DeviceFlags = 00000005
23.06.20.197.....DeviceString = Intel(R) HD Graphics 530
23.06.20.197.....DeviceID = PCI\VEN_8086&DEV_191B&SUBSYS_103B1025&REV_06
23.06.20.197.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{D4C76CAA-0608-445B-8FF7-DFCD9BBB2289}\0000
23.06.20.199.....a.MonitorName = \\.\DISPLAY25\Monitor0
23.06.20.199.......MonitorFlags = 00000003
23.06.20.199.......MonitorString = Generic PnP Monitor
23.06.20.199.......MonitorID = MONITOR\LGD0469\{4d36e96e-e325-11ce-bfc1-08002be10318}\0000
23.06.20.199.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0000
23.06.20.199.......Raw EDID = 00FFFFFFFFFFFF0030E469040000000000190104952615780A0BB5A35955A0270C5054000000010101010101010101010101010101012E3680A070381F40302035007ED71000001A000000000000000000000000000000000000000000FE004C4720446973706C61790A2020000000FE004C503137335746342D5350463200CF
23.06.20.201...2.DeviceName = \\.\DISPLAY26
23.06.20.201.....DeviceFlags = 00000001
23.06.20.201.....DeviceString = Intel(R) HD Graphics 530
23.06.20.201.....DeviceID = PCI\VEN_8086&DEV_191B&SUBSYS_103B1025&REV_06
23.06.20.201.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{D4C76CAA-0608-445B-8FF7-DFCD9BBB2289}\0001
23.06.20.203.....a.MonitorName = \\.\DISPLAY26\Monitor0
23.06.20.205.......MonitorFlags = 00000003
23.06.20.205.......MonitorString = Dell U3415W(HDMI2)
23.06.20.205.......MonitorID = MONITOR\DELA0AA\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
23.06.20.205.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
23.06.20.205.......Raw EDID = 00FFFFFFFFFFFF0010ACAAA04C394830091A010380502178EAFD25A2584F9F260D5054A54B00714F81008180A940D1C0010101010101E77C70A0D0A029505020CA041E4F3100001A000000FF00463154315736324E3048394C0A000000FC0044454C4C205533343135570A20000000FD0030551E5920000A20202020202001D1
23.06.20.207...3.DeviceName = \\.\DISPLAY27
23.06.20.207.....DeviceFlags = 00000000
23.06.20.207.....DeviceString = Intel(R) HD Graphics 530
23.06.20.207.....DeviceID = PCI\VEN_8086&DEV_191B&SUBSYS_103B1025&REV_06
23.06.20.208.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{D4C76CAA-0608-445B-8FF7-DFCD9BBB2289}\0002
23.06.20.209...Total number of monitors enumerated = 2
23.06.20.210...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
DELL-Chris M
Community Manager
•
56.9K Posts
0
May 13th, 2016 06:00
The fault is not the monitor. You should post the issue on the Laptop Video board and ask the Laptop users what they think about the issue.
AleksandarGrbic
10 Posts
0
May 13th, 2016 06:00
Hi sir,
Yes, I have tried this last night and no luck. Monitor does work on my desktop machine but it makes no difference to me since I need this screen for my laptop.
Laptop does recognize the screen under device manager only on HDMI (HDMI2) but when I try any other option such is DP, it doesn't even recognize it nor show it anywhere.
My laptop also recognizes the screen in my display menu and I can set the resolution to it etc but screen is simply in sleep mode all the time, nothing shows up.
Do you think that C type adapter to HDMI will solve this issue when it arrives ? What else can we do to fix this ?
DELL-Chris M
Community Manager
•
56.9K Posts
0
May 13th, 2016 06:00
Open the link I provided in my previous post. Go to page 32. Read, "Connecting the USB 3.0 cable". Go to page 6 and see "USB 3.0 Upstream cable". Go to page 10 and you will see that the cable plugs into port 8-1. The other end of the cable plugs into the laptop USB port.
DELL-Chris M
Community Manager
•
56.9K Posts
0
May 13th, 2016 07:00
Page 13 of the manual =
I do not know. Ask the users on the laptop board.
AleksandarGrbic
10 Posts
0
May 13th, 2016 07:00
Is HDMI 2.0 required for this monitor to work ? Also, will it be possible to ouput the signal using C type thunderbolt (thunderbolt 3) to HDMI ? Thanks in advance
swamped1
234 Posts
0
May 14th, 2016 06:00
I'm afraid that is an Intel HD Graphics 530 display driver error - it can only be fixed by Intel.
AleksandarGrbic
10 Posts
0
May 14th, 2016 08:00
Sadly I had to spend 122$ extra and order: www.startech.com/.../thunderbolt-3-to-dual-displayport~TB32DP2
I have Thunderbolt 3 port on my laptop so hoping this will solve the problem, honestly, still have no clue, I bought this on risk so we'll see. It makes me really sad knowing that my laptop is one of the top series with 10/10 performance score and yet this thing didn't work instantly. I can see that some companies just can't get along and build unified and good solution in both terms, hardware and software.
swamped1
234 Posts
0
May 15th, 2016 03:00
You can daisy-chain 3 monitors off the USB-C port using a single low(er)-cost USB-C to DP/Thunderbolt adapter, provided the display passing thru the signal supports DP1.2/MST - which your U3415W does. I use a $20 adapter from CableMatters.
(All laptops built on Intel's mobile Skylake platform look to suffer from this HDMI defect, including Dell's own top-end XPS-15 9550, which is very similar in hardware to your Acer.)
AleksandarGrbic
10 Posts
0
May 15th, 2016 04:00
So the adapter I've ordered in that case will most certainly work, right ? I also ordered one before this one from eBay:
http://www.ebay.com/itm/282014808398?_trksid=p2060353.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
I'm hoping that at least one if not both will work. Would you please be kind to share a direct link with me to the adapter you are using as well ?
swamped1
234 Posts
0
May 16th, 2016 03:00
This is the USB-C to DP adapter I use, daisy chaining 3 external Dell monitors off it.
AleksandarGrbic
10 Posts
0
May 16th, 2016 05:00
I assume in that case that the ones I ordered should work even better or to say, gonna work the same way, right ?
swamped1
234 Posts
0
May 16th, 2016 07:00
I'm afraid I cannot answer that since I am not familiar with the ones you are getting. I did try a USB-C to VGA adapter, and it failed so these are not all created equal.