Unsolved
4 Posts
0
925
October 28th, 2020 21:00
U3419W, USB downstream ports, problem with connection
I am having similar issues to the Anonymous in this thread
I purchased my U3419W 6 months ago back in April 2020 as WFH went on steroids.
I have an Aukey USB extension in the rear #8-1 USB downstream port
And an ethernet USB adapter in the rear #8-2 USB downstream port
About a month ago I noticed that whenever I disconnect the USB Type-C from my work laptop (Latitude 7390) and plug back in, the 8-1 and 8-2 ports do not engage instantly. I have to unplug and replug the USB Type-C multiple times (in the laptop) for my keyboard and ethernet to kick in. Initially, I thought that it was my laptop. I ran updates but nothing changed. The same thing happens when I plug into my personal computer (Dell Precision 7520).
Even weirder is the fact that the Aukey extension LED lights up but the ports do not work. After plugging in I can choose to wait a minute or so, the laptop switches between WiFi and ethernet (tzzzt style), so does the keyboard which also connects and disconnects a few times and if I am lucky they stay that way. Otherwise, nothing solves the issue except a restart. The whole things resets if I disconnect my USB Type-C again.
I checked the firmware on the monitor and it indicated that that it is up to date (M3B107).
At work I have the exact monitor and the same setup (keyboard in Aukey + ethernet-USB). I never had this issue happen to me at work (before the pandemic). It has become very annoying. All my remote sessions and VPNs disconnect, and I have to wait a while or restart.
In contrast, up until August the connection was instantaneous. So instantaneous that if I were to plug/unplug while in a teams meeting the meeting would not even disconnect. The transition from WiFi to ethernet used to be seamless.
I'm starting to suspect that this is not a firmware issue but rather a faulty hardware problem.
Different USB Type-C cables yielded similar results.
Can someone help me troubleshoot.
Thanks
0 events found


DELL-Cares
Moderator
•
27.6K Posts
0
October 29th, 2020 15:00
We tried reaching you on a private message asking for the U3419W Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
Moderator
•
27.6K Posts
0
November 3rd, 2020 07:00
Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.