October 2nd, 2020 14:00

I experienced the same issue. See this.

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27.6K Posts

September 30th, 2020 23:00

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

Moderator

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27.6K Posts

October 1st, 2020 01:00

Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.

2 Posts

December 5th, 2020 11:00

Do you have a shortcut to get this firmware?  I'm struggling with tech support and don't really want to spend an hour troubleshooting with them when I know what the problem is.

Thanks, Jason

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