3 Posts
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2736
August 13th, 2021 21:00
U3421WE, KVM fail when switching to second PC
Just reporting the issue which no one seems to have a resolution for.
When switching display input the KVM does not seem to switch the KB and mouse over and therefore cannot wake the second computer from sleep.
Never had this issue with my U3419WE.
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DELL-Chris M
Community Manager
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August 14th, 2021 16:00
Online U3421WE User's Guide
Page 34 = When connecting two computers to the monitor, configure the USB settings from the OSD menu to share a single set of keyboard and mouse connected to the monitor between two computers. See USB and Setting the KVM switch for details.
Page 50 = USB settings in OSD Menu
Page 62 = Setting the KVM switch
Page 64 = Setting the Auto KVM
XPS_Man
7 Practitioner
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August 14th, 2021 13:00
This is the second time some one has reported this issue within a week
The issue is occurring with or without KVM switches.
I have turned off sleep on both of my machines.
@UniRX0 You can at least bypass this behavior by leaving either keyboard or mouse plugged through KVM switch instead of monitor.
UniRX0
3 Posts
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August 14th, 2021 22:00
Thanks Chris. Looks like I missed the auto KVM setting.
UniRX0
3 Posts
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August 15th, 2021 06:00
also needed to set display not to go to sleep in my power settings
DELL-Cares
Moderator
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August 16th, 2021 06:00
Hi UniRX0, I was going through the case and see that we are waiting for your revert. Do write to us at your convenience for us to assist you further.