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August 31st, 2022 06:00

U4320Q, macOS, DDPM crashes

Hello,

DDPM starts and then disappears form menu bar. Could somebody assists on the issue? Is there a way to increase logs verbosity?

1. U4320Q connected through provided USB-C cable.
2. DDC/CI on Monitor Enabled (ON)
3. Right for DDPM granted on macOS for accessibility and screen capturing.
4. MacBook Pro, macOS Monterey, v 12.5.1

DDPM LOG:

2022-08-31 15:36:47.062 [96933] DEBUG UP_API:SetDebugLevel(3)
2022-08-31 15:36:47.062 [96933] DEBUG UP_API:SetDebugLevel(3)-SUCCESS
2022-08-31 15:36:47.117 [96933] DEBUG UP_API:GetVersionSDK()
2022-08-31 15:36:47.117 [96933] DEBUG UP_API:GetVersionSDK()-SUCCESS => 0x0320
2022-08-31 15:36:47.117 [96933] DEBUG UP_API:GetAvailableMonitorsDetail()
2022-08-31 15:36:47.117 [96933] DEBUG UP_API:GetAvailableMonitors()
2022-08-31 15:36:47.124 [96933] DEBUG UP_API:GetAvailableMonitors()-SUCCESS => 1
2022-08-31 15:36:47.130 [96933] DEBUG UP_API:GetAvailableMonitorsDetail(0)-GetMonitorName()
2022-08-31 15:36:47.130 [96933] DEBUG UP_API:GetMonitorName()
2022-08-31 15:36:47.721 [96933] DEBUG UP_API:GetMonitorName()-Fallback to with Session
2022-08-31 15:36:48.303 [96933] ERROR UP_API:GetMonitorName()-FAILS => -1
2022-08-31 15:36:48.304 [96933] DEBUG UP_API:GetAvailableMonitorsDetail(0)-GetServiceTag()
2022-08-31 15:36:48.304 [96933] DEBUG UP_API:GetServiceTag()
2022-08-31 15:36:48.888 [96933] DEBUG UP_API:GetServiceTag()-Fallback to with Session
2022-08-31 15:36:49.470 [96933] ERROR UP_API:GetServiceTag()-FAILS => -1
2022-08-31 15:36:49.472 [96933] DEBUG UP_API:GetAvailableMonitorsDetail()-SUCCESS => 1
2022-08-31 15:36:49.485 [96933] DEBUG UP_API:GetVersionSDK()
2022-08-31 15:36:49.485 [96933] DEBUG UP_API:GetVersionSDK()-SUCCESS => 0x0320
2022-08-31 15:36:49.552 [96933] DEBUG UP_API:GetAvailableMonitors()
2022-08-31 15:36:49.574 [96933] DEBUG UP_API:GetAvailableMonitors()-SUCCESS => 1
2022-08-31 15:36:49.947 [96933] DEBUG UP_API:ConnectMonitorEx(0, 5)
2022-08-31 15:36:49.947 [96933] DEBUG UP_API:ConnectMonitorImpl(0, 0, (null))
2022-08-31 15:36:49.960 [96933] DEBUG UP_API:ConnectMonitorImpl-GetVersionSDK-Internal
2022-08-31 15:36:50.544 [96933] ERROR UP_API:ConnectMonitorImpl-GetVersionSDK-Internal-FAILS => -1
2022-08-31 15:36:50.544 [96933] DEBUG UP_API:ConnectMonitorImpl-Assume no need for session token
2022-08-31 15:36:50.544 [96933] DEBUG UP_API:ConnectMonitorImpl-StartSession
2022-08-31 15:36:51.127 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession-W FAILS => -1
2022-08-31 15:36:51.699 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession Error
2022-08-31 15:36:51.701 [96933] DEBUG UP_API:ConnectMonitorImpl()-CloseDevice Done
2022-08-31 15:36:51.701 [96933] DEBUG UP_API:ConnectMonitorImpl(0)-FAIL
2022-08-31 15:36:51.701 [96933] ERROR UP_API:ConnectMonitorEx(0, 5)-FAILS => -1
2022-08-31 15:36:52.706 [96933] DEBUG UP_API:ConnectMonitorEx(0, 5)
2022-08-31 15:36:52.706 [96933] DEBUG UP_API:ConnectMonitorImpl(0, 0, (null))
2022-08-31 15:36:52.741 [96933] DEBUG UP_API:ConnectMonitorImpl-GetVersionSDK-Internal
2022-08-31 15:36:53.322 [96933] ERROR UP_API:ConnectMonitorImpl-GetVersionSDK-Internal-FAILS => -1
2022-08-31 15:36:53.322 [96933] DEBUG UP_API:ConnectMonitorImpl-Assume no need for session token
2022-08-31 15:36:53.322 [96933] DEBUG UP_API:ConnectMonitorImpl-StartSession
2022-08-31 15:36:53.901 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession-W FAILS => -1
2022-08-31 15:36:54.488 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession Error
2022-08-31 15:36:54.490 [96933] DEBUG UP_API:ConnectMonitorImpl()-CloseDevice Done
2022-08-31 15:36:54.490 [96933] DEBUG UP_API:ConnectMonitorImpl(0)-FAIL
2022-08-31 15:36:54.490 [96933] ERROR UP_API:ConnectMonitorEx(0, 5)-FAILS => -1
2022-08-31 15:36:55.495 [96933] DEBUG UP_API:ConnectMonitorEx(0, 5)
2022-08-31 15:36:55.496 [96933] DEBUG UP_API:ConnectMonitorImpl(0, 0, (null))
2022-08-31 15:36:55.527 [96933] DEBUG UP_API:ConnectMonitorImpl-GetVersionSDK-Internal
2022-08-31 15:36:56.107 [96933] ERROR UP_API:ConnectMonitorImpl-GetVersionSDK-Internal-FAILS => -1
2022-08-31 15:36:56.107 [96933] DEBUG UP_API:ConnectMonitorImpl-Assume no need for session token
2022-08-31 15:36:56.107 [96933] DEBUG UP_API:ConnectMonitorImpl-StartSession
2022-08-31 15:36:56.690 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession-W FAILS => -1
2022-08-31 15:36:57.265 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession Error
2022-08-31 15:36:57.266 [96933] DEBUG UP_API:ConnectMonitorImpl()-CloseDevice Done
2022-08-31 15:36:57.266 [96933] DEBUG UP_API:ConnectMonitorImpl(0)-FAIL
2022-08-31 15:36:57.266 [96933] ERROR UP_API:ConnectMonitorEx(0, 5)-FAILS => -1
2022-08-31 15:36:58.269 [96933] DEBUG UP_API:ConnectMonitorEx(0, 5)
2022-08-31 15:36:58.269 [96933] DEBUG UP_API:ConnectMonitorImpl(0, 0, (null))
2022-08-31 15:36:58.297 [96933] DEBUG UP_API:ConnectMonitorImpl-GetVersionSDK-Internal
2022-08-31 15:36:58.874 [96933] ERROR UP_API:ConnectMonitorImpl-GetVersionSDK-Internal-FAILS => -1
2022-08-31 15:36:58.875 [96933] DEBUG UP_API:ConnectMonitorImpl-Assume no need for session token
2022-08-31 15:36:58.875 [96933] DEBUG UP_API:ConnectMonitorImpl-StartSession
2022-08-31 15:36:59.461 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession-W FAILS => -1
2022-08-31 15:37:00.039 [96933] ERROR UP_API:ConnectMonitorImpl-StartSession Error
2022-08-31 15:37:00.041 [96933] DEBUG UP_API:ConnectMonitorImpl()-CloseDevice Done
2022-08-31 15:37:00.041 [96933] DEBUG UP_API:ConnectMonitorImpl(0)-FAIL
2022-08-31 15:37:00.041 [96933] ERROR UP_API:ConnectMonitorEx(0, 5)-FAILS => -1

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September 3rd, 2022 05:00

To receive assistance from Dell support, click the "Get help now" icon on the right to start a live chat session. Share the private Dell Monitor Service Tag and 20 digit serial number with them.

 

Community Manager

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October 31st, 2022 06:00

Uninstall all DDPM versions. Install the January 17, 2023 released macOS DDPM 1.1.0.0033 and retest.

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