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September 18th, 2020 12:00

U4919DW, DDM not working, #2

I've been getting an error message the last 2 weeks from DDM that says please connect a Dell supported monitor. I'm currently running Windows 10 - 64 bit. Also attaching the DDM diagnostic report below in hopes someone here can help. 

Diagnostic Report, generated 9/18/2020 (10.0.18363)
Copyright (c) 1995-2020, EnTech Taiwan.
Version = 1.51.0.2013
OS = 10.0.18363.2 x64
Mechanism = 3
Account = Standard
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe"
////////////////////////////////////////
Configuration settings:
DriverError = Dell U4919DW=Intel
EApolicy = 2000 2000 2000 2000 2000 2000
LastCheck = 0x0000AC3C
HintShown = 0x00000001
AutoRestoreWindowLayout = 0x00000000
EnumErrorCount = 0x00000000
////////////////////////////////////////
14:57:05.065...Log opened
14:57:05.097...WinOS = 18363
14:57:05.175...LanguageID = 00000409 00000409 00000409
14:57:05.331...Build = 1.51.0.2013
14:57:05.331...Windows handles = 0002012A 000100CA 0001012E
14:57:05.331...OS monitor sleep timeout value = 0 ms.
14:57:05.331...Applied DPI = 96-120
14:57:05.331...VM = 0
14:57:05.331...Registered DDM popup hotkey = Shift+Ctrl+D 6044
14:57:05.331...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
14:57:05.331...Registered application window hotkey = Shift+Ctrl+Ins 602D
14:57:05.331...Remote asset management = 1
14:57:05.331...Remote registry service state = 4
14:57:08.986...WMI service state (unless firewalled) = 1
14:57:09.127...DMA = 3
14:57:09.189...Starting enumeration
14:57:09.877...1. DELA109.4491XP2 on Intel(R) HD Graphics 530
14:57:09.877......Monitor assignment = 1
14:57:09.877......Adapter name = \\.\DISPLAY1
14:57:09.877......Monitor name = Dell U4919DW(HDMI2 2.0)
14:57:09.877......Vendor ID = 8086
14:57:09.877......GPU driver = igdumdim64 27.20.100.7990
14:57:09.877......Flags = 00000005.00000003
14:57:09.877......Display tag = CF1A8008
14:57:09.877......Monitor handle = 00010001
14:57:09.877......Monitor screen area = 0,0 x 4096,1152 4096x1152
14:57:09.877......Monitor work area = 0,0 x 4096,1112 4096x1112
14:57:09.877......Monitor scaling factor = 125%
14:57:09.877......Raw EDID = 00FFFFFFFFFFFF0010AC09A14C334630151D010380782278ECEE91A3544C99260F5054A54B00714F81008180A940D1C00101010101011A6800A0F0381F4030203A00AE514100001A000000FF00343439315850320A2020202020000000FC0044656C6C20553439313944570A000000FD00185619732F000A20202020202002CF
14:57:10.423......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
14:57:10.423......Error: failed to obtain output mask from display driver
14:57:13.126......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
14:57:13.126......Error: failed to obtain output mask from display driver
14:57:18.344......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
14:57:18.344......Error: failed to obtain output mask from display driver
14:57:18.344......Discarding unsupported display: DELA109.4491XP2 on Intel(R) HD Graphics 530
14:57:18.344......Check: monitor and connection to monitor to ensure DDC/CI is supported and enabled
14:57:19.437......Status = 00000000
14:57:19.437...Ending enumeration
14:57:19.437...New=DELA109.0005
14:57:19.734...Video power down timeout = 0
14:57:19.734...User session connect
14:57:19.734...Display powered ON
14:57:24.748...Refreshing screen object
15:03:48.272...Starting enumeration
15:03:48.277...1. DELA109.4491XP2 on Intel(R) HD Graphics 530
15:03:48.277......Monitor assignment = 1
15:03:48.278......Adapter name = \\.\DISPLAY1
15:03:48.278......Monitor name = Dell U4919DW(HDMI2 2.0)
15:03:48.278......Vendor ID = 8086
15:03:48.278......GPU driver = igdumdim64 27.20.100.7990
15:03:48.278......Flags = 00000005.00000003
15:03:48.278......Display tag = CF1A8008
15:03:48.278......Monitor handle = 00010001
15:03:48.278......Monitor screen area = 0,0 x 4096,1152 4096x1152
15:03:48.278......Monitor work area = 0,0 x 4096,1112 4096x1112
15:03:48.278......Monitor scaling factor = 125%
15:03:48.278......Raw EDID = 00FFFFFFFFFFFF0010AC09A14C334630151D010380782278ECEE91A3544C99260F5054A54B00714F81008180A940D1C00101010101011A6800A0F0381F4030203A00AE514100001A000000FF00343439315850320A2020202020000000FC0044656C6C20553439313944570A000000FD00185619732F000A20202020202002CF
15:03:48.491......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
15:03:48.492......Error: failed to obtain output mask from display driver
15:03:51.188......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
15:03:51.188......Error: failed to obtain output mask from display driver
15:03:56.396......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
15:03:56.397......Error: failed to obtain output mask from display driver
15:03:56.397......Discarding unsupported display: DELA109.4491XP2 on Intel(R) HD Graphics 530
15:03:56.399......Check: monitor and connection to monitor to ensure DDC/CI is supported and enabled
15:03:56.408......Status = 00000000
15:03:56.409...Ending enumeration
15:12:58.091...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
15:12:58.091...Dump: Windows device enumeration
15:12:58.166...Display adapters:
15:12:58.170.....1.Intel(R) HD Graphics 530
15:12:58.171...Monitors:
15:12:58.179.....1.Dell U4919DW(HDMI2 2.0)
15:12:58.179...Visible monitors = 1
15:12:58.179...1.DeviceName = \\.\DISPLAY1
15:12:58.179.....DeviceFlags = 00000005
15:12:58.180.....DeviceString = Intel(R) HD Graphics 530
15:12:58.180.....DeviceID = PCI\VEN_8086&DEV_1912&SUBSYS_06B91028&REV_06
15:12:58.180.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{DD80C767-A364-11EA-BA4A-8340595566A9}\0000
15:12:58.181.....a.MonitorName = \\.\DISPLAY1\Monitor0
15:12:58.181.......MonitorFlags = 00000003
15:12:58.181.......MonitorString = Dell U4919DW(HDMI2 2.0)
15:12:58.181.......MonitorID = MONITOR\DELA109\{4d36e96e-e325-11ce-bfc1-08002be10318}\0005
15:12:58.182.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0005
15:12:58.182.......Raw EDID = 00FFFFFFFFFFFF0010AC09A14C334630151D010380782278ECEE91A3544C99260F5054A54B00714F81008180A940D1C00101010101011A6800A0F0381F4030203A00AE514100001A000000FF00343439315850320A2020202020000000FC0044656C6C20553439313944570A000000FD00185619732F000A20202020202002CF
15:12:58.183...2.DeviceName = \\.\DISPLAY2
15:12:58.184.....DeviceFlags = 00000000
15:12:58.184.....DeviceString = Intel(R) HD Graphics 530
15:12:58.184.....DeviceID = PCI\VEN_8086&DEV_1912&SUBSYS_06B91028&REV_06
15:12:58.184.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{DD80C767-A364-11EA-BA4A-8340595566A9}\0001
15:12:58.185...3.DeviceName = \\.\DISPLAY3
15:12:58.185.....DeviceFlags = 00000000
15:12:58.185.....DeviceString = Intel(R) HD Graphics 530
15:12:58.186.....DeviceID = PCI\VEN_8086&DEV_1912&SUBSYS_06B91028&REV_06
15:12:58.186.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{DD80C767-A364-11EA-BA4A-8340595566A9}\0002
15:12:58.187...Total number of monitors enumerated = 1
15:12:58.187...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

425 Posts

September 19th, 2020 02:00

Download and install the latest Intel HD Graphics driver, currently 8681, from here.

2 Posts

September 21st, 2020 06:00

That worked! Thank you very much! 

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