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UP2516D, Windows 10, not recognized by DUCCS [SOLVED]
Hi,
DUCCS does not identify my UP2516D correctly, displaying DEL 40E0 instead. As a result I cannot use the dual LUT storage function (CAL 1 - 2) of the UP2516D (and I believe that the Windows Color Management works incorrectly as a result too).
It was not always like that,
DUCCS used to identify the UP2516D correctly.
The drivers installed are the ones downloaded from the
product support page. The firmware is updated to the latest version using the firmware update application.
Updated Dell Display Manager is installed. The wrong model identification persists with Dell Display Manager both running and turned off (using the "exit" option).
PC is running Win 10 Pro (updated), Intel 17 6800K, Nvidia Quadro M4000, 32GB RAM. UP2516D is connected to PC via USB3, using one of the two USB type B upstream ports found under the UP2516D. Tried reinstalling UP2516D drivers, reinstalling UP2516D firmware, reinstalling DUCCS and older versions of DUCCS including 1.5.3, resetting UP2516D to factory preset.
UPDATE: I SOLVED THIS BY CLEAN REINSTALLING MY VIDEO CARD DRIVERS
DELL-Chris M
Community Manager
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54.2K Posts
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September 11th, 2018 10:00
* What specific Desktop PC model?
* Using what cabling and ports on both, how is the UP2516D connecting to the Nvidia Quadro M4000?
* You stated, "DUCCS used to identify the UP2516D correctly", so what did you change just prior to it not identifying it?
* Have you tested the UP2516D on a different PC and installed its driver to verify that it shows up in the Device Manager- Monitors. Then tested DUCCS?
Antonarap
13 Posts
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September 14th, 2018 07:00
Antonarap
13 Posts
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November 13th, 2018 21:00
Hey guys anybody know what this is all about?
Antonarap
13 Posts
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December 11th, 2018 18:00
Problem persists. Any Idea? All other aspects of the monitor seem to work fine.
After resetting my UP2516D to factory settings, I suspect my firmware defaulted to the original one. Is that a fact? I am running the firmware updater. It tells me that it cannot detect the monitor model and the current firmware. I am connected with a USB cable (from the bottom ports of the monitor) etc. DUCCS and DDM have been uninstalled. There is a USB selection which blanks out when the USB is plugged, maybe those settings have something to do? What might be going wrong?
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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December 12th, 2018 07:00
Click my username and via private message send me the monitor service tag number.
The Menu- Others- Factory Reset cannot "change" the firmware. It just removes your custom calibrations.
The only DUCCS validated for this monitor was version 1.5.10.
Test using the UP2516D USB 3.0 upstream cable on all of the PC USB 3.0 ports.
As to why the firmware will not allow you to install over itself, unknown. Have the Firmware Update Instruction PDF open to make sure you are doing it correctly.
Antonarap
13 Posts
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December 12th, 2018 13:00
After resetting my UP2516D to factory settings, I suspect my firmware defaulted to the original one. (Am I correct?)
I am running the firmware updater. It tells me that it cannot detect the monitor model and the current firmware.
I am connected with a USB cable (from the bottom ports of the monitor) etc. DUCCS and DDM have been uninstalled. There is a USB selection which blanks out when the USB is plugged, maybe those settings have something to do?
What might be going wrong?
Antonarap
13 Posts
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December 12th, 2018 15:00
Also, Device manager properties display that the device (monitor) requires further installation.
Driver version says 1.0, not sure this is right. Got the drivers from the dell site
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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December 13th, 2018 06:00
* Click my username and via private message send me the monitor service tag number, 20 digit serial number, A0x revision number
* As I already stated, the Menu- Others- Factory Reset cannot "change" the monitor firmware. It just removes your custom calibrations.
* You must be using DUCCS 1.5.10. Is that the version you are testing now?
* Did you test the UP2516D USB 3.0 upstream cable on every USB port on the PC?
Antonarap
13 Posts
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January 18th, 2019 08:00
As a courtesy to the users of this forum, I inform that the problem with updating my firmware was caused by me using a USB 2.0 cable to connect the monitor to the PC. A USB 3.0 cable is required.
Now is there anybody else here whose monitor is not recognized correctly by DUCCS?
Thank you all,
Antonarap
13 Posts
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March 22nd, 2019 12:00
After a long time, I managed to resolve the issue by clean installing the Graphics Card drivers. The idea came from the XRite helpdesk. THANKS FOR NOTHING DELL!!!!