The reseller should send you the correct power cable and AC adapter since you are in rights to return the monitor to them within a certain time period for full refund. Check both the power cable and AC adapter for the following part numbers = K260C Power cable 0W6KV AC adapter
Because it came from a reseller and not Dell directly, the most we could do is send you a refurbished power cable and AC adapter, not new ones. If you decide to go through Dell, you will need to contact Technical Support for your country. Provide to them all of this data =
Brick or Online Store with a copy of the receipt: Monitor model: Monitor 20 digit alphanumeric PPID serial number: [Your] Email address: Name: Shipping address: Phone number: Issue: Wrong or faulty AC adapter
I bought 3 of these UZ2315H monitors online from Dell outlet and all three will display this error within hours of having them powered on. Sometimes they work for several hours, sometimes they show the error message right away in the startup process. They are refurbished monitors and suspect were returned for the same issue. Have several spare AC adapters, does not matter which one I use. The DP/N is 0Y4M8K.
If all three UZ2315H shipped with the correct K260C Power cable and 0W6KV AC adapter, then they should be returned for return/refund before the 90 day warranty expires. Contact Dell Customer Support to arrange the return/refund.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 21st, 2016 20:00
The reseller should send you the correct power cable and AC adapter since you are in rights to return the monitor to them within a certain time period for full refund. Check both the power cable and AC adapter for the following part numbers =
K260C Power cable
0W6KV AC adapter
Because it came from a reseller and not Dell directly, the most we could do is send you a refurbished power cable and AC adapter, not new ones. If you decide to go through Dell, you will need to contact Technical Support for your country. Provide to them all of this data =
Brick or Online Store with a copy of the receipt:
Monitor model:
Monitor 20 digit alphanumeric PPID serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Issue: Wrong or faulty AC adapter
Dave Brownewell
1 Message
0
March 23rd, 2016 07:00
I bought 3 of these UZ2315H monitors online from Dell outlet and all three will display this error within hours of having them powered on. Sometimes they work for several hours, sometimes they show the error message right away in the startup process. They are refurbished monitors and suspect were returned for the same issue. Have several spare AC adapters, does not matter which one I use. The DP/N is 0Y4M8K.
DELL-Chris M
Community Manager
•
56.9K Posts
0
March 23rd, 2016 07:00
If all three UZ2315H shipped with the correct K260C Power cable and 0W6KV AC adapter, then they should be returned for return/refund before the 90 day warranty expires. Contact Dell Customer Support to arrange the return/refund.