Same issue here. Just got the SX2210 with just the wall connection and not the power adapter. Disappointed with that... but not yet to the point of frustration as long as Dell can get me the needed part in a reasonable time. I'll update here as things progress.

So far things are following the path put forth by "AndyZib".

I tried the on-line form for missing parts on Friday, but other than the automated reply I did not get any notice. I had hoped to fix things without spending time on the phone, because I really have not had good luck with that over the years (not Dell in particular, just overall bad luck I guess). But decided it was probably the best bet.

I did get bounced around a bit - but that is probably because I called a general support number. I probably spent more time trying to find a number to call than I did on the call itself. The reps were polite and helpful.

I have an order for a power adapter (Part# G638M - Adapter,Alternating Current,Display,65W,Delta - Ac Adapt,19.5VDC) which is the same as the one ordered for AndyZib.

So far... so good.

I happily opened the shipment to see a replacement power adapter... only to find the cord that connects to the outlet is not the "Standard Power Cable" that was sent with the system. I was supposed to know this? So close and yet so far...

Then things got worse.

I figured I could at least set up the system for my parents using the power cable from my work laptop to connect the SX2210 adapter to the power outlet. That worked and I was able to get power to the Monitor. Hooray. I guess I can find another cable for the adapter from work - or maybe get one cheap from eBay if I don't feel like jumping through the DELL Hoops again. So...

I busily set up the computer. Power, keyboard, mouse, USB and VGA to SX2210... Power to SX2210... I power on the system(refurbished from Dell Outlet), and...

..... wait for it............ Nothing.

Hmm... No signal... Awesome...

I decide to test the New Monitor from my Laptop; works like a charm. From the old desktop; works as well. Test the new system with the old monitor, and... "No Signal". Doh!

Calling support sent me in a circle of transfers and automated calling menus. When finally on with the support tech we go through the basics to get the Service Tag and other info... Only to find that my name is not listed as the owner of the system. We can't continue the service call until Ownership is transferred to my name. Sweet. I'm taken to an on-line form (luckily I had my work laptop with me) where I am asked to enter the current owner name. Screeeeech. That is the sound of this process coming to a halt. Dell cannot (with good reason) give me the details about the current owner. So, I cannot complete the on-line form.

I'm told that I'll be transferred to Customer Support to help with the ownership transfer. I know enough about support ring-around-the-rosie to ask for the case number and phone number in case I'm transferred to nothingness. Wish those were offered without asking... I sit on hold for some time and the tech comes back on and informs me that he has worked out the ownership transfer with Customer Support. Thank Goodness! At least something has gone well. Why I wasn't set as the "Owner" when I purchased the system... I get no explanation for.

On to scripted tech support goodness where I'm walked through all the steps I've already taken and descried to the tech. Fair-enough. I get that it is not a great idea to take the word of a random caller for the steps taken. I do all that is asked and am told that it appears that it is a problem with the Video Card... ya' think?! Sorry, couldn't hold that snark back. The tech was just doing his job. Just frustrated.

So... a tech will be dispatched to replace the system board. OK. But what about the cord for the Monitor? I am assured that the tech will have all of that with him/her when he/she arrives. I have little faith that that will be the case as the tech has already ignored the request to call my mobile number instead of the home phone (or never got it - either way it is more icing for this Dell Fail-Cake).

I'm about to call the tech back, but will need to take a drink of water and a couple of deep breaths in order not to be upset for no reason. Must keep composure.... TheCarl getting mad.... Dell no like if TheCarl get mad...

I am very disappointed with my experience. I understand that I bought "Refurbished" system and Monitor from Dell Outlet... but c'mon... This is the Dell Definition of Refurbished:

PCs are laptops anddesktops that have been returned to Dell, put through the productionprocess, and then again retested to ensure they meet all originalfactory specifications. Certified Refurbished systems may have someobservable cosmetic blemishes, but they will not affect performance.

Are you saying on dispatch 119917808 they only sent you G638M Power Brick and that they did NOT send K260C Power Cord?

That is correct (though I do not know the actual part numbers). I was sent the brick, but not the power cord for the brick.

A generic PC Power cord was sent with the monitor originally, and I had expected that to connect to the brick. I was not aware that it would have a different connector.

Thanks for your follow-up, DELL-Chris M. I will forward the requested information via private message later tonight.

Regards,
TheCarl

My apologies. I had your information. I setup an order tonite to send out the unique monitor power cord.

Still waiting for my power brick to arrive. Hoping that it has the correct power cord. Would really love to get this monitor out of paperweight mode.

Thanks to [Dell-Chris M] I am finally whole with regards to my purchase from Dell Outlet. It is unfortunate that there were so many issues with the order - and much wasted time. The anguish makes the price of the system much less of a value. I'll think twice before buying again.

On the lighter side of things... [Dell-Chris M]. Thanks for taking the time to read the posts in this forum. Your actions are the single reason I will not completely write off future purchases from Dell. Though it will take some time to dismiss the bad taste left by the rest of the process.

Regards,
TheCarl

Reissued brick and cord.

Despite DELL-Chris M's efforts, the replacement brick and cord hasn't shipped 7 days after Chris put the order into the system. 

Tired of having a really nice but useless monitor sitting in my way, and since I saved the original packing material, I called Customer Care and got a RMA. Boxing this up and then it's off to the UPS store. Thinking maybe I'll hit up Best Buy this evening. 

To DELL-Chris M, I just got aSX2210 too and it does not have the power adapter-power cord. The letter in the box stated that on referb's you are to use the original, but this is not a replacement monitor so I do not have the cords. Can you PLEASE HELP me in getting the right one because I am getting the same story as the other guys?

fuzzbot1,

Awaiting your address and phone number via private message.

In addition to the missing SX2210 Power Brick and Power Cable, are you saying it was also missing the DVI cable?