Cannot recover mailboxes in DAG

Hi gotschy,

I've seen this error occur when the Client File Index is not properly updated for the date you are trying to restore. It could be occurring if some of the savesets are not marked as 'browsable', or could also occur if certain entries in the index are missing.

Could you confirm that all of the required savesets are listed as Browsable? Depending on the date you are selecting, this would be the most recent Full backup from that time, as well as any subsequent incrementals. The savesets that need to show as Browsable would be the "APPLICATIONS:\Microsoft Exchange ###", and "VSS:\". The XML saveset would need to show as at least Recoverable. Let me know if you need a hand with confirming this.

If all of the savesets appear to be browsable, then this may be an issue with the client's index missing certain entries. We can check this by running the following command on the NetWorker Server: "nsrinfo DAG_HOSTNAME > c:\temp\nsrinfo.txt". This will dump the contents of the index to this text file we specify. Once this command finishes, open the text file and find entries for the date that you have chosen for restore. We need to ensure that we see "Metadata KEY" entries for the dates in question. Please see below for an example.

. . . . .

APPLICATIONS:\Microsoft Exchange 2010\DB01\, date=1447094642 09/11/2015 2:44:02 PMversion=1, Metadata KEY=3376474476, ,

APPLICATIONS:\Microsoft Exchange 2010\DB01\, date=1447094642 09/11/2015 2:44:02 PM

APPLICATIONS:\Microsoft Exchange 2010\, date=1447094642 09/11/2015 2:44:02 PMversion=1, Metadata KEY=3376474476, ,

APPLICATIONS:\Microsoft Exchange 2010\, date=1447094642 09/11/2015 2:44:02 PM

APPLICATIONS:\, date=1447094642 09/11/2015 2:44:02 PMversion=1, Metadata KEY=3376474476, ,

APPLICATIONS:\, date=1447094642 09/11/2015 2:44:02 PM

/, date=1447094642 09/11/2015 2:44:02 PMversion=1, Metadata KEY=3376474476, ,

/, date=1447094642 09/11/2015 2:44:02 PM

C:\ProgramData\EMC\NetWorker\LG_VSS_CLIENT9134231834.xml, date=1447094633 09/11/2015 2:43:53 PM

F:\Program Files\Microsoft\Exchange Server\V14\Mailbox\DB02\E02.chk, date=1447092991 09/11/2015 2:16:31 PM

F:\Program Files\Microsoft\Exchange Server\V14\Mailbox\DB02\E02004004A2.log, date=1447092991 09/11/2015 2:16:31 PM

F:\Program Files\Microsoft\Exchange Server\V14\Mailbox\DB02\E02004004A3.log, date=1447092991 09/11/2015 2:16:31 PM

. . . . .

If these are in fact missing from your nsrinfo output (for the database in question), then we will need to try a few different steps to re-populate that data. Sometimes the first or second option below doesn't always work, so we may need to resort to the third. We can try the following in the order of easiest to hardest.

1) Recover an index saveset from shortly after the backup date in question (nsrck -L7)

2) Use the 'scanner' command to re-create index entries for the associated VSS:\ saveset (scanner -i)

3) Rename the Client File Index (/nsr/index/DAG_HOSTNAME), use 'scanner' to re-create index entries for the associated VSS:\ saveset, and then recover the most recent index backup to recover the original index information we renamed.

Please let me know if the Metadata KEY values are missing from your output, and I'll provide further details on the above steps to resolve it.

Thanks!