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November 1st, 2012 03:00

EMC Networker Client configuration wizard fail = Server rejected credential

Hi!

When i use Client configuration wizard appear error:

Unable to connect to server unable to authenticate with Server derfgt: Authentication error: why = Server rejected credential

Help please,

Thanks

736 Posts

November 1st, 2012 06:00

Hi,

Make sure that you have the same auth method on the client side.  If that's ok, try deleting the peer information and trying again.  Instructions here:

http://solutions.emc.com/EMCSolutionView.asp?id=esg77529&usertype=C

-Bobby

736 Posts

November 1st, 2012 04:00

Hi,

First things to check are:

- Can you create a client without using the wizard?

- Are you using nsrauth authentication - this is needed for the wizard to work:

C:\>nsradmin -p nsrexec

NetWorker administration program.

Use the "help" command for help.

nsradmin> . type: nsrla

Current query set

nsradmin> show auth methods

nsradmin> print

auth methods: "0.0.0.0/0,nsrauth/oldauth";  - nsrauth needs to be here

-Bobby

53 Posts

November 1st, 2012 05:00

Hi bobby

Yes, without wizard client created.

nsradmin> show auth methods

nsradmin> print

auth methods: "0.0.0.0/0,nsrauth/oldauth";

Thanks

53 Posts

November 1st, 2012 06:00

Thank you Bobby!

45 Posts

April 14th, 2014 21:00

hi bob..i cannot load from your given link..please help.

2 Intern

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14.3K Posts

April 14th, 2014 22:00

Go to support site and search KB for esg77529.

1 Rookie

 • 

79 Posts

July 23rd, 2015 04:00

It Ok now. Tx

1 Rookie

 • 

79 Posts

July 23rd, 2015 04:00

All fine now. Tx

5 Practitioner

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274.2K Posts

November 17th, 2016 23:00

Perform the below steps in nwserver machine. This resolved the same problem i was facing.

nsradmin -p nsrexec

nsradmin>p type:nsr peer information

nsradmin>delete

Delete?y

nsradmin>q

December 3rd, 2016 00:00

If I do this actions will delete the information from the client or it will delete also the information from my main storage node?

2 Intern

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14.3K Posts

December 3rd, 2016 05:00

Depends what your problem is.  Normally, deleting the entry only for client in question on backup server is enough.

35 Posts

January 31st, 2017 05:00

This helped..... thank you

3 Posts

February 17th, 2017 14:00

I have a new build rhel 7 with 8.2 installed on it configured on a backup server with 7.6.

I installed the software with --nodeps as it had 5 dependencies.

Failing with error

1 retry attempted

97512:savefs: Cannot access NetWorker server 'duxbak73': Authentication error; why = Invalid client credential

savefs ukgccavr-dep: failed.

Authentication match on server and client match

servers: duxbak73, duxbak73-dep;

                auth methods: "0.0.0.0/0,oldauth";

           max auth attempts: 8;

             name: ukgccavr.dc-basingstoke.co.uk;

              nsrmmd version: ;

             nsrsnmd version: ;

NW instance info operations: ;

       NW instance info file: ;

          installed products: ;

                auth methods: "0.0.0.0/0,oldauth";

           max auth attempts: 8;

Cant find resource on client or backup server

ukgccavr:root:/root # nsradmin -p nsrexec

NetWorker administration program.

Use the "help" command for help, "visual" for full-screen mode.

nsradmin> p type:nsr peer information

No resources found for query:

                        type: nsr peer information;

nsradmin> delete

no resources to delete!

root@duxbak73 /nsr/logs# nsradmin -p nsrexec

NetWorker administration program.

Use the "help" command for help, "visual" for full-screen mode.

nsradmin> delete type: nsr peer information; name:ukgccavr-dep

no resources to delete!

nsradmin>

Servers file is correct on client

ukgccavr:root:/etc/init.d # cat /nsr/res/servers

duxbak73-dep

duxbak73

ukgccavr:root:/etc/init.d #

Any ideas??

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