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45 Posts
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4161
Unable to decrypt data: BAD_DATA error
This one's purely for getting this error logged into Google, as I couldn't find a solution online.
I upgraded my NetWorker Server from 8.2.2.4 to 8.2.3.2 yesterday and it became unusable due to the above error. This was showing up when:
Opening the "Monitoring" or "Devices" tabs in NMC
Attempting to mount DD volumes via nsrmm
Also, I was unable to open the server properties page.
This was down to the "datazone pass phrase" being blanked (no clue why) during the upgrade. Fixed by re-entering via:
nsradmin
. type: nsr
update datazone pass phrase:
and restarting NMC.
I was concerned about potential lockout if the passphrase I entered was incorrect, but I figured I could redo it using nsradmin -d /nsr/res/nsrdb with the backup services down. It's also one where if you need to reset this at some stage, ensure that you can recover data backed up using the encryption directive as this is the phrase required within NetWorker to unencrypt this data.
As to why a lack of it broke my DD devices, I have no clue. But that's why I'm posting it here.
Pogiri52
12 Posts
0
June 21st, 2016 09:00
Hi Stuart,
Solution providede in the below KB article. i am able to fix my issue similar to yours as per the below provided steps.
https://emcservice.force.com/CustomersPartners/kA2j0000000R1SpCAK
StuartWhitby
45 Posts
0
June 22nd, 2016 07:00
Link's dead for me...
Pogiri52
12 Posts
0
July 26th, 2016 23:00
Step 1:
Windows:
-Open up an administrative command prompt and type:
nsradmin
Non Windows:
-Log in as root ant type:
nsradmin
Step 2:
This will bring you to the nsradmin prompt: nsradmin>
-Type:
option hidden (this will show all attributes of the Networker Server)
p type:NSR (This will print and put you in the NSR resource)
You should see an attribute for the NSR resource called 'datazone pass phrase'
You will need to update this attribute:
-Type:
update datazone pass phrase:
-when it asks to update type yes
Log back into NMC and look at the properties of your Networker Server without any issues.