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bela1950
1 Copper

Airplane Mode stuck, Press FN + PrtScn

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Hello

I have a 15r inspiron laptop with Windows 8. My newest problem surfaced today.  Suddenly my laptop kept disconnecting my wireless connection and turning on airplane mode.  Finally it is stuck in airplane mode and I am unable to connect wireless. I have a Dell Wireless 1705 card.  I tried everything including restoring to factory default settings.  It also states my Ethernet connection is unplugged.  It is not since I have my tablet connecting fine.  This all started when I tried to check for windows updates. Any help is appreciated.  I never experienced so many problems with a computer. It seems that I am always fixing something.

2 Solutions

Accepted Solutions
7- Thorium

RE: Unable to connect to wireless network stuck in airplane mode

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bela1950,

In addition to what Jim stated...

Airplane Mode - Turn On or Off in Windows 8

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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VidyaPS
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

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If the Airplane Mode is suddenly off .... that means you would have accidentally pressed the switch through your key board and enabled the mode on.

Solution:

1. Please see your function Keys . Either F2 or the PtrScr+Fn key ( ptrscr is next to F12 key and Fn is near Ctrl key - Press both together) enables or disables the Airplain Mode in Dell systems.

2. You can press those keys and see the screen for the display showing the Off or On mode. 

3. When i press ptrscr + fn in my system i get the below display on my screen indicating the Off position.

My problem is solved . :))

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24 Replies
Jim Coates
6 Gallium

RE: Unable to connect to wireless network stuck in airplane mode

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Hello. You have posted on the Laptop audio board. You might get better advice on our Wireless board.

Also Microsoft has some instructions here. Scroll down near the bottom to "What if my wireless devices don't turn on/off correctly".

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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7- Thorium

RE: Unable to connect to wireless network stuck in airplane mode

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bela1950,

In addition to what Jim stated...

Airplane Mode - Turn On or Off in Windows 8

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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bela1950
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

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Thank you for your help. My problem was solved by pressing  FN and F2 keys which turned my wireless connection back on. I must have hit the F2 key accidently and turned on airplane mode on.

VidyaPS
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

Jump to solution

If the Airplane Mode is suddenly off .... that means you would have accidentally pressed the switch through your key board and enabled the mode on.

Solution:

1. Please see your function Keys . Either F2 or the PtrScr+Fn key ( ptrscr is next to F12 key and Fn is near Ctrl key - Press both together) enables or disables the Airplain Mode in Dell systems.

2. You can press those keys and see the screen for the display showing the Off or On mode. 

3. When i press ptrscr + fn in my system i get the below display on my screen indicating the Off position.

My problem is solved . :))

View solution in original post

heckera
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

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Toss it in the trash like I did with the piece of *** Microsoft junk and buy an Apple

pjlocke85
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

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i am having same problem. I recently did an update. After that it popped in airplane mode by itself and will not come out. Even the boxes to click airplane mode on and off are greyed out.  

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Darisdance
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

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I have the same laptop computer and the exact same problem.   I've spent endless hours on the phone with Dell Tech Support and even my wireless provider and also spent today restoring everything back to factory settings. I'm using Ethernet for now.    Even Dell was unable to TURN OFF the airplane mode which in turn would turn on the Wi-Fi.  No one knows how to fix it.   All possible paths and possible solutions do not work. It's just plane broken.    You can't  talk to someone other than in the Philippines which really irks me.  My warranty is up sometime in October.  This first started on Sept 9th & it's still not resolved.   Dell has the worst Tech support I've ever encountered.  I would never buy another.  

uninterested
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

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Really fanboy?  You hang out here to troll Dell forums?  What a life you must have.  I'm an Apple fan too but what positive outcome can occur because of your trolling here?  You help no one here with your comments and you make your favored community look stupid by posting comments like this so please do us all a favor and crawl back under the rock in your parents' basement from whence you came and never return.

ronash02
1 Copper

RE: Unable to connect to wireless network stuck in airplane mode

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This worked for me. I have had this problem on several occasions. I have always restored to a previous restore point to fix it. This time restoring didn't work. I found this answer and I finally know what caused the problem and how to quickly fix it. Life is good! Thanks so much.

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