Bluetooth TrueMobile 300 Installation Problem on XP SP2 and XP SP1

I have an Inspiron 510m with XP SP2.

Trying to install the Dell Bluetooth drivers A05 (R82522) displays the following message:

Bluetooth radio is turned off. Press Fn+F2 to turn it on. Then click OK to continue installation.

Pressing Fn+F2 actually turns wireless off because it was already on.

Pressing Fn+F2 again reactivates wireless again.

Clicking on OK results in the same message:

Bluetooth radio is turned off. Press Fn+F2 to turn it on. Then click OK to continue installation.

The only way to exit this loop is to cancel the installation. Doing so shows the following message:

The Bluetooth device was not detected.

Microsoft says that XP SP2 has already built in Bluetooth support for the following Dell modules:

Dell TrueMobile Bluetooth Module                           USB\VID_413C&PID_8000 

Dell Wireless 350 Bluetooth Module= BthUsb       USB\VID_413C&PID_8103

Is my TM 300 Bluetooth card included in the XP SP2 or do I need an extra driver?

I found the VID\PID of the Dell USB device:

Dell BC02 USB Device                                        USB\VID_413C&PID_8010\5&1F727D18&0&2

This shows that XP SP 2 does not include the Dell Bluetooth card used on the Inspiron PC.

Could you send me the Dell USB driver for the native XP SP2 Bluetooth implementation?

What is the Dell strategy? Are you going to use the Microsoft built in Bluetooth support in XP SP2 or do still provide some third party drivers?

Will there be some conflicts with XP SP2? Did you test Bluetooth with XP SP2?

Please let me know how to get Bluetooth working.

Except Bluetooth all the other applications including wireless 802.11g are working great under XP SP2.

Using XP without any SP results in the same problem. It seems that the TM 300 hardware cannot be detected.

Fn+F2 never turns the blue Bluetooth LED on. I also noticed that the Bluetooth drivers are making some firmware upgrades. Probably something went wrong during such an upgrade and left the TM 300 in an undefined state.

For me it looks like a hardware or firmware problem in the TM 300 Bluetooth card. 

The Dell test utilities delivered with the PC do not test the Bluetooth TM 300 hardware.

Could you provide a test utility to test the TM 300 hardware and to update the corrupted firmware?

Going into the revision A06 BIOS setting while booting and pressing F2 shows the following:

****Wireless Configuration ****

Onboard Bluetooth: Installed

Mini PCI Device:      Wireless

Mini PCI Status:       Enabled

Wireless Control:    Fn+F2/Application

Wireless:                 On

The BIOS seems to detect the TM 300 Bluetooth hardware but the installation does not. The blue Bluetooth led is always off. It seems that TM 300 Bluetooth is based on USB. As the installation cannot detect the Hardware there could be an USB problem.

I decided to contact Dell Support

Dell Support suggested to reinstall Windows XP without SP's and stressed on the importance of the order the Dell drivers have to be installed.

For me the Software should be clever enough to install what is needed independent of the order. The importance of this order is also not mentioned in the manuals. This means that nearly nobody will install things correctly.

I also noticed that there is no uninstall for the Dell drivers. Nowadays any software has an uninstall program!!

There is also not enough documentation for the drivers explaining how to install things step by step.

Here is the order they have given to me:

XP without SP's

Dell Notebook System Software

Intel Mobile Chipset

Intel Extreme Graphics 855GM

Sigmatel Stac 9750

Intel Pro 100

Broadcom Modem V92

Dell TrueMobile 1300

Dell QuickSet

Dell TrueMobile 300

I tryed to install the following:

XP without SP's

Dell Notebook System Software           A15, R77764

The first problem. I get the following message:

This computer does not support this operating system.

It seems that this driver needs already a SP. But I have to guess. No documentation!!

I tried to install an older version:

Dell Notebook System Software           A08, R65557            (System Software)   

I run into a problem. I get the following message:

Setup can not run on this machine.

It seems that this driver needs already a SP. But I have to guess. No documentation!!

I decided to install XP SP2

I tried again to install the following:

Dell Notebook System Software         A15, R77764                     (System Software)

This time it worked!!

I continue installing the following:

Intel Mobile Chipset                             A06, R58370                      (Chipset)

Intel Extrem Graphic 855GM               A06, R69042                      (Video)

Sigmatel Stac 9750                             A12, S5wua12i, R78742    (Audio)

Intel Pro 100                                        A03, R73204                       (LAN)

Broadcom Modem V92                       A02, R66674                       (Modem)

Dell TrueMobile 1300                          A03, R76517rw, R76517    (Wireless European Version)

Dell QuickSet                                      A11, R75074                       (Needed for Fn+F2)

Dell True Mobile 300                           A05, R82522                       (Bluetooth)

I run into the same problem:

Bluetooth radio is turned off. Press Fn+F2 to turn it on. Then click OK to continue installation.

Looking into Device Manager I see a problem with USB 2.0. There is no USB Enhanced Controller needed for USB 2.0. Strange because XP SP 2 has support for USB 2.0. I mention this because TM 300 Bluetooth is also based on USB.

I could fix the USB 2.0 problem downloading the USB 2.0 drivers from Intel. But at this time the Dell drivers should have installed USB 2.0. Strange behaviour!! I do not feel very comfortable with the Dell drivers.

I'm trying to give it another try:

Dell True Mobile 300                           A05, R82522                       (Bluetooth)

I run into the same problem:

Bluetooth radio is turned off. Press Fn+F2 to turn it on. Then click OK to continue installation.

I tryed to install the following:

XP SP1

Dell Notebook System Software           A08, R65557            (System Software)   

It worked this time.

Intel Mobile Chipset                             A06, R58370                      (Chipset)

Intel Extrem Graphic 855GM               A06, R69042                      (Video)

Sigmatel Stac 9750                             A12, S5wua12i, R78742    (Audio)

Intel Pro 100                                        A03, R73204                       (LAN)

Broadcom Modem V92                       A02, R66674                       (Modem)

Dell TrueMobile 1300                          A03, R76517rw, R76517    (Wireless European Version)

Dell QuickSet                                      A11, R75074                       (Needed for Fn+F2)

Dell True Mobile 300                           A05, R82522                       (Bluetooth)

I run into the same problem:

Bluetooth radio is turned off. Press Fn+F2 to turn it on. Then click OK to continue installation.

I try to run an older version

Dell True Mobile 300                           A02, R65891                       (Bluetooth)

The installation starts installing Dell Bluetooth Software. I click OK on the Driver Signature Notice. Installation removes previous Bluetooth installations. Installation makes firmware upgrade and installs Bluetooth kernel.

Activating the radios with Fn+F2 shows in Device Manager under Bluetooth Devices an !USB Device entry.

Deactivating the radios with Fn+F2 lets disappear the Bluetooth Devices with the !USB Device entry.

I activate the radios with Fn+F2 again.

Right clicking on !USB Device and selecting Update Driver displays the Hardware Update Wizard. I select:

Install the software automatically (Recommended) and click on the Next button.

I run into a problem. A window displays the following:

Cannot Install this Hardware. There was a problem installing this Hardware: USB Device

An error occured during the installation of the device. A service installation section in this INF is invalid.

Click finish to close the wizard.

I click on Finish.

This Bluetooth installation really drives me nuts. Depending on the driver versions the behaviour changes very much.

It seems to be a Bluetooth USB driver Problem.

I also noticed that the drivers are not Microsoft certified.

I need a tested procedure how to install Bluetooth on:

Windows XP SP1

Windows XP SP2

Please explain things step by step and specify all driver versions and the exact order how to install things successfuly. The Dell Bluetooth installation is a real pain. There is no documentation how to install things correctly!! There are also too many driver versions giving too many combinations. Please test things and be very specific on your advise. I have to say that Dell builds excellent PC's but with Bluetooth you really messed things up. It is not fair to let the customers find out how to get Bluetooth working. This is the job of the vendor!

I sent my Inspiron to Dell for repair and they changed the TM300 Bluetooth card. Now the blue LED turns on and off while pressing Fn+F2 .

Installing the Dell Bluetooth drivers A05 (R82522) worked this time and I was able to synchronize my SonyEricson T630 mobile phone with Outlook 2003.

However there is still a problem.

In Control Panel I see the XPSP2 Bluetooth Devices and the Dell Bluetooth Configuration Icon. This is an indaction that the Dell Bluetooth driver still conflicts with native Bluetooth from XPSP2.

Go to Control Panel, Administrative Tools, Services
Change Bluetooth Support Service from Automatic to Disabled. This will remove XPSP2 Bluetooth Devices icon in Control Panel.

Dell, it would be nice to get a better XPSP2 integration for Bluetooth.

Message Edited by AdslSurfer on 09-14-2004 06:08 AM

Message Edited by AdslSurfer on 09-14-2004 06:29 AM

Message Edited by AdslSurfer on 09-14-2004 11:13 PM

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Message Edited by AdslSurfer on 10-04-2004 11:22 AM

Message Edited by AdslSurfer on 10-04-2004 03:51 PM