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60910
August 30th, 2013 15:00
Bluetooth not working.
Hello.
I have a problem with my bluetooth. The operating system is Windows 7 Ultimate. In device manager on my Latitude E5420 there is bluetooth adapter, the driver is updated and again I can't use it. In command prompt there is bluetooth network connection, but status is disconnected. When I click with right button over the icon in system tray and chose "Open properties" theres nothing, it shows me 2 seconds thinking circle and nothing. Also can't find anything around. When double click on icon and try to open "Bluetooth devices" loading with green color in address bar is endless.
Can you help me ?
Best regards!
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Dell-Kuldeep M
2 Intern
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621 Posts
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August 30th, 2013 17:00
Hi Petar Petrov,
Please ensure the Bluetooth is turned on. There is a wireless switch on your computer to enable/disable wireless/Bluetooth.
You may also try to uninstall and reinstall the driver.
Uninstall the driver from the ‘Device Manager’. Right click on the entry for the Bluetooth and click ‘Uninstall’.
Install the driver from the link http://dell.to/19TUEL2.
Keep me posted with the results. I will be glad to assist you further.
jeevan_knadukur
1 Message
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August 31st, 2013 04:00
I am just trying to connect my BYTE Bluetooth headset to my dell latitude e6420 . But I am getting "Can not start Bluetooth. Bluetooth hardware is not found". Could you please provide a solution.
Thanks in Advance.
PudgyOne
11 Legend
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30.3K Posts
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106.6K Points
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September 1st, 2013 12:00
jeevan_knadukuri,
I have read something that you have to press buttons on the headset for 7 seconds until they flash, to be able to pair.
Rick
DELL-Amogh G
6 Operator
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1.5K Posts
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September 3rd, 2013 00:00
Hi jeevan_knadukuri,
I would suggest you to check in ‘Device Manager’ if the Bluetooth device is getting detected or not. You may follow the steps below:
Please paste the screenshot of ‘Device Manager’ if possible.
Keep me posted with the information. I will be glad to assist you.
Petar Petrov
5 Posts
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September 7th, 2013 15:00
Hi Dell-Kuldeep M,
I try to uninstall and reinstall the driver, with this you provide me with link. But there is the same situation. When I restart Bluetooth adapter from front side button the systemtray provides me a message " Your Bluetooth adapter is turned on, but is invisible. You can connected the PC only with paired devices. Click here to change this settings." When I click on these balloon-nothing. When try to open settings-nothing. Any other ideas ?
Dell-Kuldeep M
2 Intern
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621 Posts
0
September 10th, 2013 03:00
Hi Petar Petrov,
Try deleting the available paired devices on your system and then try to uninstall and reinstall the driver.
You may refer to the steps provided earlier.
Keep me posted with the results. I will be glad to assist you further.
Petar Petrov
5 Posts
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September 12th, 2013 00:00
Hi, Dell-Kuldeep M.
I've never been able to pairing devices and also currently not available similar.
Have a nice day.
Dell-Kuldeep M
2 Intern
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621 Posts
0
September 12th, 2013 06:00
Hi Petar Petrov,
Install the Bluetooth application from the link below.
http://dell.to/17sIRm6
Keep me posted with the results. I will be glad to assist you further.
Petar Petrov
5 Posts
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September 12th, 2013 07:00
Hi, Dell-Kuldeep M.
Install the driver, but gives me that already installed the next version. Uninstall the driver from Device Manager, install the drivers from the link again. and it shows me the same message.
Constantly caught in a vicious circle.
Dell-Kuldeep M
2 Intern
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621 Posts
0
September 13th, 2013 04:00
Hi Petar Petrov,
As installation of drivers is not helpful, I will suggest you to restore the system to factory settings.
You may refer to the link below for steps on how to restore the system to factory state.
The link is http://dell.to/1eqJ6Ek
Note: Please back up all your data before restoring / reinstalling Operating system on the machine. Dell will not be responsible for any data loss/ data back up after operating system reinstallation.
Please feel free to reply for any further assistance.
Petar Petrov
5 Posts
0
April 14th, 2014 13:00
Hello.long time I was not able to be online. A few days ago I got a new copy of Windows 7 Ultimate 32x. I can find the device, they can find me, We can pair. But I can not send or receive files. Can anyone help?
Thanks :)