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Bukaj

6 Posts

13434

August 31st, 2006 18:00

Can't connect to internet.

Hello.
 
The problem I am having is this:
 
Today I reformatted 1 of my computers. I cannot seem to get the internet to work on it now. When I plug the cable from the internet router into the back of the PC, it emitts an orange light, insteda of the usual green. When I try to setup a home network, it says I don't have the required hardware to perform this task.
 
Any help would be greatly appreciated.
 
Edit: Extra information: The router is an Encore ENRTR-104 model. http://www.encore-usa.com/product.php?id=112&lang

Message Edited by Bukaj on 08-31-200602:52 PM

Bukaj

6 Posts

August 31st, 2006 19:00

Thanks a lot, I'll reply to this thread again once I've tried that out
 
The model I'm using is a dimension 4700.
 
The drivers i'm downloaded are:
 
 
and
 

http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_P4_4700&os=WW1&osl=en&deviceid=4030&libid=5

Is this correct?

 

Message Edited by Bukaj on 08-31-200603:35 PM

Message Edited by Bukaj on 08-31-200603:35 PM

volcano11

2 Intern

 • 

28K Posts

August 31st, 2006 19:00

The yellow light indicates that it is connecting at 100 Mbps (green means 10 Mbps), so this is normal.  Your problem is because you probably didn't install the chipset drivers followed by the drivers for your ethernet network adapter.   Since you don't say which model computer you have, I can't point to the correct drivers on the download site, but you can find them yourself by clicking on the Technical Support tab at the top of the forum Windows, selecting Drivers and Downloads, then entering your service tag number or model number, then selecting your operating system.  Be sure to install the chipset drivers first.
 
Steve

Bukaj

6 Posts

August 31st, 2006 19:00

Alright, I installed the above drivers in the order you told me to, but I am still getting the same message when trying to setup a network on my computer. It says that I do not have the necessary hardware, cables, routers, modem, or device drivers. I don't know what to do now.

Bukaj

6 Posts

August 31st, 2006 20:00

I installed both of those drivers, chipset one first.

volcano11

2 Intern

 • 

28K Posts

August 31st, 2006 20:00

Which model computer is it?  Which version of Windows?  Does the ethernet network adapter appear in Device Manager?

Steve

volcano11

2 Intern

 • 

28K Posts

August 31st, 2006 20:00

Bukaj

6 Posts

August 31st, 2006 20:00

Dimension 4700, Windows XP, and no, it does not show up in device manager.

The only thing in device manager with the word "ethernet" in it is the "Ethernet Controller" under "Other Devices" It has a ?and! on it though.

volcano11

2 Intern

 • 

28K Posts

August 31st, 2006 21:00

Had you installed any other device drivers before installing installing the chipset drivers or attempted to install the ethernet drivers before the chipset drivers, it could mess things up.   You can try uninstalling any devices that you tried to install before the chipset drivers, then reinstall the drivers, or, in extreme cases, reinstall Windows then install the drivers in the correct order.
 
Steve

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