Cannot browse internet even though connected to Router with outside connection

Question

Hi

I have a Dell Inspiron 1750 which has recently caused me some problems with accessing the internet.

I have recently changed ISP's and received a new router and although I can connect to the router and have internet access (e.g. I can ping websites etc)

I am unable to browse for web pages. I just get timeouts. I can connect with any other device (HP Laptop, another Dell Inspiron 1750, Mobiles and consoles) but one Inspiron refuses to work. The router is a Netgear N150(standard router). No access control or Wireless access restrictions. Using WPA2 Personal as the security type. If I use a separate router (my old one) the laptop can connect no problem but with the Netgear it cannot. The old router is losing packets so I can't use that. I have searched a number of forums and changed various settings on the Wireless card but with no luck.

Now, if I connect to a wireless network which is open, it works fine. It must be something to do with the Netgear router but I've tried lots of things to no avail.

Any advice will be appreciated.

Mr A

PudgyOne · Answer

Mr A,   Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.     Rick

MR Foo · Answer

Hi

Here is the information you require.

Host Name: DELL-PC

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Dell

Registered Organization: Microsoft

Product ID:

Original Install Date: 18/02/2010, 19:15:56

System Boot Time: 23/11/2011, 19:52:39

System Manufacturer: Dell Inc.

System Model: Inspiron 1750

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2100 Mhz

BIOS Version: Dell Inc. A03, 27/08/2009

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-gb;English (United Kingdom)

Input Locale: en-gb;English (United Kingdom)

Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London

Total Physical Memory: 3,032 MB

Available Physical Memory: 1,872 MB

Virtual Memory: Max Size: 6,063 MB

Virtual Memory: Available: 4,618 MB

Virtual Memory: In Use: 1,445 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\DELL-PC

Hotfix(s): 77 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2305420

[04]: KB2393802

[05]: KB2425227

[06]: KB2475792

[07]: KB2476490

[08]: KB2479628

[09]: KB2479943

[10]: KB2484033

[11]: KB2485376

[12]: KB2487426

[13]: KB2488113

[14]: KB2491683

[15]: KB2492386

[16]: KB2497640

[17]: KB2503658

[18]: KB2503665

[19]: KB2505438

[20]: KB2506014

[21]: KB2506212

[22]: KB2506223

[23]: KB2506928

[24]: KB2507618

[25]: KB2507938

[26]: KB2508272

[27]: KB2508429

[28]: KB2509553

[29]: KB2510531

[30]: KB2511250

[31]: KB2511455

[32]: KB2515325

[33]: KB2518869

[34]: KB2522422

[35]: KB2524375

[36]: KB2525694

[37]: KB2529073

[38]: KB2530548

[39]: KB2532531

[40]: KB2533552

[41]: KB2533623

[42]: KB2534366

[43]: KB2536275

[44]: KB2536276

[45]: KB2539635

[46]: KB2541014

[47]: KB2544893

[48]: KB2545698

[49]: KB2547666

[50]: KB2552343

[51]: KB2555917

[52]: KB2556532

[53]: KB2559049

[54]: KB2560656

[55]: KB2562937

[56]: KB2563227

[57]: KB2563894

[58]: KB2564958

[59]: KB2567053

[60]: KB2567680

[61]: KB2570791

[62]: KB2570947

[63]: KB2572077

[64]: KB2579686

[65]: KB2586448

[66]: KB2588516

[67]: KB2603229

[68]: KB2607712

[69]: KB2616676

[70]: KB2617657

[71]: KB2620704

[72]: KB2641690

[73]: KB958488

[74]: KB976002

[75]: KB976902

[76]: KB976932

[77]: KB982018

Network Card(s): 2 NIC(s) Installed.

[01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

Connection Name: Local Area Connection

Status: Hardware not present

[02]: Dell Wireless 1397 WLAN Mini-Card

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

IP address(es)

[01]: 192.168.1.2

[02]: fe80::20cb:1bc8:c604:7782

Hope this helps

Mr A

MR Foo · Answer

Hi

It would appear that I have resolved this myself. This evening after posting the above, I changed the default ip address range on the router from 192.168.0.1 to 192.168.1.1 and this appears to have worked for some reason. Question is, why?

Thanks

Mr A

PudgyOne · Answer

Mr A,

Start, control panel, device manager, Dell Wireless 1397 WLAN Mini-Card, advanced. Look for Antenna Diversity, I'm almost certain this adapter has it. Change Antenna Diversity from Auto to Aux, then restart the computer and it should connect to any wireless b/g network

Rick

Host Name:                 DELL-PC
OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     18/02/2010, 19:15:56
System Boot Time:          23/11/2011, 19:52:39
System Manufacturer:       Dell Inc.
System Model:              Inspiron 1750
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2100 Mhz
BIOS Version:              Dell Inc. A03, 27/08/2009
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London
Network Card(s):           2 NIC(s) Installed.
                          [01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
                                Connection Name: Local Area Connection
                                Status:          Hardware not present
                          [02]: Dell Wireless 1397 WLAN Mini-Card
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.1.1
                                IP address(es)
                                [01]: 192.168.1.2
                                [02]: fe80::20cb:1bc8:c604:7782

Networking, Internet, & Bluetooth

Cannot browse internet even though connected to Router with outside connection

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