Cannot download word or excel attachments from emails

Question

All of a sudden, I am not been able to download word or excel attachments from emails yet I can still download pdf attachments.  I've tried upgrading my Internet Explorer to version 7.0 and have run my Dell computer scan but am getting nowhere.  Can anyone help?  Thanks.

inspironuser23 · Answer

What email program are you using?

Fitzster · Answer

I am using yahoo but I think it's an issue with my laptop specifically because when I log into my email on other computers' I am able to download all attachments.

inspironuser23 · Answer

When you go to save them what happens? Does the save window come up? Do they save but you can't open them?

Fitzster · Answer

The save box comes up showing files moving from one folder to another - but the temporary folder info and file transfer details never come up and it just sits like that forever.

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Cannot download word or excel attachments from emails

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