When removing the modem driver in Device Manager, remember to also remove the Unimodem Half Duplex Wave Device which will appear under Sound, Video and Game Controllers. It would be best to do this in Safe Mode to insure that you can remove any duplicates which may also appear there.
Steve
Message Edited by BigBrother on 04-30-2005 08:56 AM
The driver that you want is the MDP3900V-U. To get to Safe Mode, restart your computer, and when the Dell logo appears, start tapping the key. A menu will appear and you can choose to start in Safe Mode. The screen will say Safe Mode in all 4 corners. You can access Device Manager in Safe Mode the same way you do in Normal Mode.
I did go to the link you provided and it gives me two choices under MDP 3900 - 56K Internal PCI V90/K56flex based Driver, and they are MDP 3900V-U and MDP 3900V-W. Which should I chose? Also when I check for the Unimodem in the Device Manager under Sound, Video and Game Controllers, it's not listed there. Will this only appear in Safe Mode? And can you tell me how to access Safe Mode. I've never had to use it before.
I have a similar problem with my Dell Demention2400 in that it doesn't seem to understand the modem. This PC came with the modem inbuilt with Windows XP installed. One day the fax didn't work but no way to tell how long it had been like that since we rarely use FAX, or the modem.
How did you figure out where & what file name to get for the drivers? The original info from Dell indicated that this was a "56K PCI Telephony Modem" Product code = 56KWS SKU = [313-1314] Part Number = 8T243 and was purchase around the end of January, 2004.
If I go to control panel and click "Phone and Modem options" I get a message of "Phone and Modem control panel can not be opened. You may have a problem starting telephony service."
The has been a lot of add, delete, reinstall going on, to no avail. The modem shows up in the device list as: "Conexant SmartHSFv.9x 56k Speakerphone PCI Modem" each time it is deleted and scanned for new devices, but I'm not sure that thisi is correct since a lot of fingers have been in here lately.
If you highlight the modem, properties, and go to diagnostics tab, and query: AT+GMM +GMM: sSmartHSFiV.9x RTAD Speakerphone PCI Modem ATI3 SoftK56V_B2.1_V6.02.09.01 ATI4 Conexant SmartHSFv.9x 56k Speakerphone PCI Modem
In the modem log, beginning on 3/2/05 (around the time we noticed this thing stopped working) the is some file info then:
BigBrother
2 Intern
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4.8K Posts
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April 30th, 2005 12:00
1chosen,
Message Edited by BigBrother on 04-30-2005 08:56 AM
BigBrother
2 Intern
•
4.8K Posts
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April 30th, 2005 15:00
1chosen,
The driver that you want is the MDP3900V-U. To get to Safe Mode, restart your computer, and when the Dell logo appears, start tapping the key. A menu will appear and you can choose to start in Safe Mode. The screen will say Safe Mode in all 4 corners. You can access Device Manager in Safe Mode the same way you do in Normal Mode.
Steve
1chosen
10 Posts
0
April 30th, 2005 15:00
Steve,
Thank you so much for your quick reply.
I did go to the link you provided and it gives me two choices under MDP 3900 - 56K Internal PCI V90/K56flex based Driver, and they are MDP 3900V-U and MDP 3900V-W. Which should I chose? Also when I check for the Unimodem in the Device Manager under Sound, Video and Game Controllers, it's not listed there. Will this only appear in Safe Mode? And can you tell me how to access Safe Mode. I've never had to use it before.
Once more thank you for your help.
1chosen.
bill_J
3 Posts
0
May 1st, 2005 17:00
I have a similar problem with my Dell Demention2400 in that it doesn't seem to understand the modem. This PC came with the modem inbuilt with Windows XP installed. One day the fax didn't work but no way to tell how long it had been like that since we rarely use FAX, or the modem.
How did you figure out where & what file name to get for the drivers? The original info from Dell indicated that this was a "56K PCI Telephony Modem" Product code = 56KWS SKU = [313-1314] Part Number = 8T243 and was purchase around the end of January, 2004.
If I go to control panel and click "Phone and Modem options" I get a message of "Phone and Modem control panel can not be opened. You may have a problem starting telephony service."
The has been a lot of add, delete, reinstall going on, to no avail. The modem shows up in the device list as: "Conexant SmartHSFv.9x 56k Speakerphone PCI Modem" each time it is deleted and scanned for new devices, but I'm not sure that thisi is correct since a lot of fingers have been in here lately.
If you highlight the modem, properties, and go to diagnostics tab, and query:
AT+GMM +GMM: sSmartHSFiV.9x RTAD Speakerphone PCI Modem
ATI3 SoftK56V_B2.1_V6.02.09.01
ATI4 Conexant SmartHSFv.9x 56k Speakerphone PCI Modem
03-02-2005 10:31:13.312 - Modem inf path: oem22.inf
03-02-2005 10:31:13.312 - Modem inf section: Modem2
03-02-2005 10:31:13.312 - Matching hardware ID: pci\ven_14f1&dev_2702&subsys_8d891028
03-02-2005 10:31:13.859 - 115200,8,N,1, ctsfl=1, rtsctl=2
03-02-2005 10:31:13.859 - Initializing modem.
03-02-2005 10:31:13.859 - DSR is low while initializing the modem. Verify modem is turned on