Computer not able to obtain ip address

Question

hi

my latitude d620 is unable to access the internet and to recieve an ip adress i can connect to the wireless network but everytime it say limited or no connectivity and repair does not work. Many computers on this network work except mine.

Now here is the tricky part, when i hardwire the computer through LAN it is still unable to revieve and ip adress to access the internet. Also, i am unable to get on the internet in safe mode through wireless or LAN.

if you have any suggestions feel free to post.

Thanks

PudgyOne · Answer

larnigan8,   Try running, ipconfig /all  and post back the information.     Rick

larnigan8 · Answer

here is the code when i run ipconfig /all Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Kevin>ipconfig /all Windows IP Configuration         Host Name . . . . . . . . . . . . : kevins-laptop        Primary Dns Suffix  . . . . . . . :        Node Type . . . . . . . . . . . . : Hybrid        IP Routing Enabled. . . . . . . . : No        WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection:         Media State . . . . . . . . . . . : Media disconnected        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller        Physical Address. . . . . . . . . : 00-15-C5-51-68-CA Ethernet adapter Wireless Network Connection:         Connection-specific DNS Suffix  . :        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection        Physical Address. . . . . . . . . : 00-13-02-82-57-A2        Dhcp Enabled. . . . . . . . . . . : Yes        Autoconfiguration Enabled . . . . : Yes        IP Address. . . . . . . . . . . . : 0.0.0.0        Subnet Mask . . . . . . . . . . . : 0.0.0.0        Default Gateway . . . . . . . . . :        DHCP Server . . . . . . . . . . . : 192.168.1.1        DNS Servers . . . . . . . . . . . : 68.94.156.1                                            151.164.8.201 C:\Documents and Settings\Kevin>

PudgyOne · Answer

Kevin,

Try running WinSock XP Fix and see if this works. It can also be possible that your wireless router has used up all it's ip addresses. You can also try running Renew IP Address and see if that works.

Has the operating system been reinstalled lately?

Rick

larnigan8 · Answer

i tried running winsock XP fix and nothing happened. I have tried ip release and renew multiple times but always seem to get limited or no connecitivty. I do not believe it is the router due to when i plug straight into the router i can still not get an ip address. Also, in order to start the wireless card i have to go to the wireless zero config and start it each time. I have not recently reinstalled the operating system. If i can not get it to work i will prolly just have someone reformat since im pretty much outta luck

.

PudgyOne · Answer

larnigan8,

Since this is a Dell Computer, why not try an XP Repair. First, I always recommend making copies of files and folders that you cannot afford to lose.

Insert the XP operating system disk and restart your computer.

Press any key to boot from CD

Choose install

Do the agreement

Now choose repair. Leave the disk in until you see the Welcome Screen, takes about 35 minutes. You'll need to get all the Windows Updates again, more painful.

Rick

Networking, Internet, & Bluetooth

Computer not able to obtain ip address

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