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Conexant Drivers and Microsoft Blue Screen Error
I have been getting error messages from Windows (I have XP with SP2) with a blue screen. After reporting the message to Microsoft it says there is a driver probelm and Conexant is fixing it. I went to the Conexant site and they do have drivers to download. I also notice that Dell has as well. However I don't know which of the various drivers I need to download and install. My packing list that came with my PC only says I have a 56K PCI Telephony modem for Windows.
I also recently downloaded installed and ran the online system check software from Dell and no new drivers were found for my PC. I have a Dell Dimension 8250.
Any help will be gratefully received.
Sandy Coulter
I also recently downloaded installed and ran the online system check software from Dell and no new drivers were found for my PC. I have a Dell Dimension 8250.
Any help will be gratefully received.
Sandy Coulter
europa303
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September 19th, 2005 14:00
SandyC
189 Posts
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September 20th, 2005 01:00
What is my next option?
europa303
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September 20th, 2005 12:00
SandyC
189 Posts
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September 20th, 2005 18:00
europa303
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September 20th, 2005 19:00
RoHe
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September 22nd, 2005 19:00
There is a way to determine the actual manufacturer from it's hardware ID number which you can find on the details tab for the modem in Device Manager and help from here, if you want to try that: http://www.modemsite.com/56k/whomadeit.asp
I was able to determine that Dell installed an Actiontec "Conexant" modem in my 8400 this way.
Otherwise, assuming you have a CD with the original drivers, you might uninstall the modem in Device Manager. Reboot and let XP find new hardware and point it at the CD to reinstall the driver. You might just have a corrupted driver problem.
Ron
europa303
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September 22nd, 2005 20:00
RoHe
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September 22nd, 2005 23:00
I suspect yours is an HSF soft modem so once you can confirm that, you may want to try Conexant's generic soft modem driver. Make sure you download the correct driver for your modem type and version of Windows.
Ron
SandyC
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September 23rd, 2005 02:00
RoHe
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September 23rd, 2005 17:00
Are you saying that you downloaded/ran the little app at the link in my previous post and it couldn't identify the modem manufacturer? Even if that's the case, the app should tell you the type of modem (HSF, HCF, etc) and whether it's supported by a driver built into Windows. If the app says it's an HSF soft modem, without Windows support, that's all you need to know to download a generic driver from the list at the conexant site to provide basic support.
Are you sure you don't have a floppy or CD somewhere from Dell with the modem drivers on it?
Ron
SandyC
189 Posts
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September 23rd, 2005 18:00
RoHe
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September 23rd, 2005 23:00
Hope Rita doesn't cause you too much trouble!
This is the link from one of my previous post that I wanted you to look at: http://conexant.com/support/md_driverdownload.jsp
You'll find links on this page to download a small Conexant program and two pdf help files. The program downloads in a zipped folder named listmodem_app. Double-click on the folder and drag the .exe file out of the folder onto the desktop.
Double-click the desktop icon for the .exe to run it. It will tell you what want to know about your modem without having to open the PC case. When it's done, the program saves the info as a small txt file so you can read/print it whenever you want. Even if it can't identify the manufacturer it will tell you what type modem you have and that's basically what you need to know. If the manufacturer's name is listed, go to their site for drivers. If not, download the correct type generic driver for your version of Windows directly from the Conexant site.
A 'soft' modem uses the PC's Pentium and software to do all the heavy work. A soft modem only handles the connection to the ISP and the transmission of the data. The alternative is a 'controller-based' modem which has its own built-in hardware to do all the work. Obviously soft modems aren't as good but are they're much cheaper and that's why Dell uses them.
Stay dry!
Ron
SandyC
189 Posts
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September 28th, 2005 17:00
Sandy