I would just like to pass along my thoughts about Dell at this Christmas season. The only thing my daughter wanted for Christmas was a laptop and so I ordered a Dell green laptop in plenty of time for delivery before Christmas. Guess what? Its 2 days after Christmas and apparently it hasn't even been shipped yet!! My daugher is leaving tomorrow and so I'm not sure when or if she'll get it. Suffice it to say, Christmas wasn't that great.
THANKS AGAIN DELL!!
I find it ironic the human psychy. I wanted a (fill in the blank) for Christmas and things didn't work out right. Therefore, I am going to spend some of my time trying to tell the world "Whatever you do, never buy this product". Kinda borders on deformation of character if not for lack of character. And to say that ruined the season is well unfounded as well. I'll bet you had a good time and you probably told her what she was going to get. I also bet she will fall in love with it. If that were the basis for telling someone never to buy a product, we would never buy Hybrid or anything new down the pike. By the way, I am going to order something from you that is unique to me. You will receive 4 million of the same request in 3 months. You will be one busy dude. Forgot to tell you, I want mine next week or I will tell the world neevr to talk to you again. Get perspective and enjoy life:emotion-2:
I'm sure you do find the human psychy(sp) ironic Bobz. Probably you find market forces to be ironic also. You see, Bob, when a vendor tells me they will supply me a product before Christmas as a gift, and as of the 27th they haven't even shipped it, I have every right to come down on that vendor, its considered a complaint not "defamation of character." And, even though the name of the thread (don't ever buy dell) was supplied by someone else it seemed like a good place for my comment. Maybe its of interest at this point to note that my daughter's mother bought her an Apple product...it arrived on time, and guess what, it worked right out of the box. Thats the kind of the reputation they have, and yes, I'm regretting the purchase of a Dell product. In addition, since Dell spends millions of dollars every year to tell the world what a great product they have (its called advertising, Bob), it seems only fair that I should take a few minutes of my time to tell the world my own perception that Dell doesn't deliver. If someone buys a brand new Hybrid car and it doesn't work, then I am certainly appreciative of someone taking their time to write about their dissatisfaction in a blog somewhere, so that I can avoid their mistake.
By the way, dealing with the Dell Customer Service in India has been a bad joke. They were able to read to me that my computer was to have arrived on the day before our conversation. Brilliant. As of the 27th, no one at Dell can update the original shipping date of the 23rd.
Now that I'm on something of a roll, I might as well point out that short term corporate loans these days are bringing 10 to 13% and from my perspective, I just made a short term corporate loan to Dell going on 3 weeks now. In fact Bob, some of my loan to Dell might have showed up in your stocking this year.
So, in closing, Bob, I have perspective, and hopefully, I've been able to share some of my perspective with you and anyone else who might read this. And, generally speaking, I enjoy life quite a lot, I just haven't enjoyed my little interlude with Dell.
Outstanding and well said Milosevitch!!! As a business owner, I can tell you that if they hope to remain in the market for long, they had better get their act together! Dell's customer service is a joke, and if they don't feel like handling your question, they "inadvertently" hang up on you..."Oh, sorry for your wait...but gee, I'm in India and you are in the US, so I really don't care what your problem is, and by the way, that is not my department and I can't authorize that...let me switch you to customer service...or tech support...or Willy Wonka"....Dell's product is not up to their old standards, and customer service is in the toilet, which is why this Mom and business owner will be buying shiny red "Apples" for her family from now on. My time is worth much more than spending hours at a time on hold just to be disconnected by some joker from India making $8 an hour. emoticon.Angry.title
Gosh, so sorry to discover so many disgruntled people! First off, I don't work for Dell, but I have bought 4 Dell computers, 2 for me and one each for my kids; and I have never, never had a problem with shipping, or ordering or customer service! Before I bought my first Dell, I had owned one IBM PC, and 2 HP's, and neither company has been as satisfactory as Dell in any area. I came to this message board hoping to get some advice on additional purchases--but not to worry---I'll still buy Dell.
We have bought 3 desktops, and 4 laptops from Dell within the past 5 years, and have never had the nightmare experienced during the last two weeks, but this has done it for me. I don't have time to sit on hold with India for hours on end, and will take my hard earned dollars elsewhere next time. Just for kicks, google "apple customer service" and "dell customer service" and see the difference in responses. Dell is quickly digging its own grave.
First, if you let the actions of others, especially people who are not friends or relatives influence you joy of Christmas, you need to realize what the true meaning of christmas is. Hint: A Dell product was not involved in what happened in Bethlehem.
Second, if you are in the USA (which I will assume as these are US based forums and you did not specify otherwise), they have not received any loan from you. You are not charged until the item ships. Even if you have already paid for it, that would hardly be a loan, as I am sure they must pay for the parts they use to build your computer.
Finally, you said, "I ordered a Dell green laptop in plenty of time for delivery before Christmas." Apparently not true, as in your own words you do not have it yet.
I do not mean to sound uncaring, but, to paraphrase another poster in this thread, keep things in perspective....
Community Member Since 2003
Actually the joy I experience at Christmas is nearly always influenced by others. I also recognize that the fact that Dell can't deliver, is not related to anything that happened in Bethlehem, unless Dell happens to be buying chips manufactured in Bethlehem. Which is not completely out of the realm of possibility.
As to your second point, I stand corrected...I just checked my accout and there has been no payment made to Dell yet. Which gives me hope that I can cancel the order Monday and Dell and I can go our separate ways.
As to my perspective, it is perhaps colored by the fact that I did all my shopping for Christmas online and, yes, everything arrived ontime...except the Dell product. Including a rather complicated circuit board custom manufactured by a guy in his garage in Walnut Creek.
Ultimately my perspective is this: if you can't deliver a product on time, and if your Customer Service is a joke, then you can expect to pay the price in cancelled orders and customer dissatisfaction which doesn't lead to second time orders. Furthermore, if Dell's Customer Service is completely ineffective in dealing with production/shipping issues, then there really is no alternative for the customer besides cancelling the order and letting other people know what they may be in for.
If you are able to cancel and it will make you feel better, by all means do so.
One reason they may be having a difficult time filling orders in your time frame is that they likely have orders that came in before yours that they are fulfilling before yours. In other words, many of the customers ahead of you may very well be happy and may be return customers. Better to have customers upset that they ordered too late than to try to appease those customers and let their orders be filled before the earlier purchasers, in which case Dell would still have unhappy customers, and unhappy with a much more concerning reason.....
Speaking from my own personal experiences with their customer service, it is not a joke, and there are many here who would agree. Bad experiences do show up on these forums. People come here to vent, but hat does not mean all Dell experiences are bad.
Community Member Since 2003