DW1501 does not see 5ghz network

DW1501 specs:

DW1520 specs:

Note the frequency bands for both. the 1501 does not support 5ghz while the 1520 does.

Further conformation is on the official Wifi Certification website:

DW1501:

http://certifications.wi-fi.org/pdf_certificate.php?cid=WFA8883

DW1520:

http://certifications.wi-fi.org/pdf_certificate.php?cid=WFA8884

Hi,

I'm having the same problem but I'm having problem getting the Dell support to acknowledge that the card was spec-ed to support 5 GHz. Could you send me the PDF of the original specs please?

Cheers

If anyone has PDF or copies of the original specifications, I'd be happy to put it on 1 of my servers and make it available for download for everyone who is having the same problems.

I just discovered the same problem after my old 802g router died.  I had an online chat with dell about the problem and they are sending a tech to replace the card.  While it is disappointing to find out this is a problem, I am extremely satisfied with the solution.  Thank you dell for stepping up to the plate!

I also had a great experience with dell fixing this problem - for anyone interested - here's how my chat dialog went.  15 minutes top to bottom...  I assume the card is a step up of some sort :-)

 11:18:36 PM         System  You are now being connected to an agent. Thank you for using Dell Chat 
 11:18:36 PM         System  Connected with xxxxxxxxxxxx 
 11:19:02 PM         Carl yyyyyyy  hello 
 11:19:20 PM         xxxxxxxxxxxx  Hi Carl! 
 11:19:38 PM         Carl yyyyyyy  I'm having trouble with my wireless card. 
 11:19:48 PM         Carl yyyyyyy  I've got the dell 1501 card 
 11:20:00 PM         Carl yyyyyyy  and I'm trying to get the wireless N side of things working for the first time. 
 11:20:13 PM         Carl yyyyyyy  I just got a cisco router that supports it finaly 
 11:20:25 PM         Carl yyyyyyy  and I'm finding forums suggesting it can't be done. 
 11:20:42 PM         Carl yyyyyyy  even though the card is advertised as a wireless N card. 
 11:21:06 PM         Carl yyyyyyy  so I'm hoping you'll be able to tell me what others have missed and get my wireless speeds up. 
 11:21:27 PM         Carl yyyyyyy  I'm sitting 10 feet from teh wireless router. 
 11:21:44 PM         Carl yyyyyyy  and my connection speed (according to windows) seems to sit around 11mbps.... 
 11:21:48 PM         Carl yyyyyyy  not even G speeds. 
 11:21:56 PM         Carl yyyyyyy  and that's kind of bothersome. 
 11:22:21 PM         Carl yyyyyyy  the dell utility says my connection speed is "300" 
 11:22:31 PM         xxxxxxxxxxxx  I apologize for the inconvenience caused to you. 
 11:22:31 PM         xxxxxxxxxxxx  I will be glad to assist you with this issue with the wireless card. Please give me a minute to pull up your account information. 
 11:22:37 PM         Carl yyyyyyy  ok 
 11:23:16 PM         xxxxxxxxxxxx  As per the records, you have a Studio 1747 with Windows 7 operating system on it. Am I correct? 
 11:23:39 PM         Carl yyyyyyy  yes 
 11:23:44 PM         Carl yyyyyyy  x64 
 11:23:50 PM         Carl yyyyyyy  if that matters 
 11:23:51 PM         xxxxxxxxxxxx  Carl, I would like to inform you in case we lose connection, in the course of troubleshooting or due to connectivity issues, you will receive a call back to resolve the issue to your satisfaction on <Admin Note: Removed as per TOU Voilation - Telson A> . 
 11:23:56 PM         xxxxxxxxxxxx  Please provide me with any alternate number and best time to reach you? 
 11:24:37 PM         Carl yyyyyyy  that number is my cell - and it's sitting here right next to me. 
 11:24:53 PM         Carl yyyyyyy  feel free to use it if neccessary 
 11:25:20 PM         xxxxxxxxxxxx  Sure. Thank you. 
 11:25:21 PM         xxxxxxxxxxxx  Are you using the same computer to chat with us? 
 11:26:10 PM         Carl yyyyyyy  currently yes 
 11:27:41 PM         xxxxxxxxxxxx  Carl, this is a known issue with Dell 1501 wireless card. 
 11:27:45 PM         Carl yyyyyyy  ok 
 11:27:45 PM         xxxxxxxxxxxx  I will send you a different wireless card for your computer with the same configuration. 
 11:27:54 PM         Carl yyyyyyy  ok 
 11:27:55 PM         Carl yyyyyyy  cool 
 11:28:21 PM         xxxxxxxxxxxx  It would be an Intel 5300 802.11n Wireless card. 
 11:28:41 PM         xxxxxxxxxxxx  You would get this wireless card within the next 2 business days. 
 11:29:00 PM         xxxxxxxxxxxx  What would be the address to which we need to send the wireless card? 
 11:29:01 PM         Carl yyyyyyy  that seems reasonable. 
 11:29:34 PM         Carl yyyyyyy  Carl yyyyyyy 
--street/address--
--citystate blah--
--###-###-#### --
 11:30:05 PM         xxxxxxxxxxxx  Thank you. 
 11:30:40 PM         Carl yyyyyyy  no problem 
 11:30:46 PM         xxxxxxxxxxxx  When you get the replacement card, you would need to pack the old card in the box that the replacement card arrives in and return it back to Dell within 10 days from the date of invoice. 

We would send you a return label with the replacement card.

You can contact local FEDEX at 1-800-463-3339 to schedule a pick up time. 
 11:31:02 PM         Carl yyyyyyy  ok 
 11:32:06 PM         xxxxxxxxxxxx  Carl, would you be comfortable replacing the card on your own? 
 11:32:13 PM         Carl yyyyyyy  yes no problem 
 11:32:35 PM         xxxxxxxxxxxx  Is there anything else regarding your Dell system that you need help with? 
 11:32:39 PM         Carl yyyyyyy  no thank you.

ramli111,

Since this threads last reply was about 7 months ago, This thread will be locked.

Before it gets locked...

The Dell Wireless 1501 Wireless-N WLAN Half-Mini Card works on the 2.4GHz band ONLY.

Rick

Hi spidey,

In my knowledge, they always replace the faulty parts with refurbished parts.

Cheers.

My Dell XPS-8300 Bluetooth stopped working after upgrading to Windows 10. This isn't the fault of its DW1501 WiFi card because the Bluetooth Assembly is separately installed on the front panel, and isn't supported in Windows 10. I sought a WiFi card that has built-in Bluetooth, works in Windows 10 and Linux Mint 20.1, and hopefully is faster.

Using the Windows 10 Ookla SpeedTest app on Bell Fibe with the DW1501 card my download speed was 36.76 and uploads 39.11 Mbps.

I removed the DW1501 card as per the service manual instructions. Note that this is physically difficult to do, because 2 fingers are needed to hold back 2 clips, and another 2 fingers to pull the card upward, but with the graphics card in place it is extremely difficult to fit both hands into that crowded space. After multiple tries I managed to do it, but it would have been easier if I had removed the graphics card. Installing the newer WiFi card was easy.

My newer WiFi card is one that I had in my spare parts collection: the intel 6230 Centrino dual-band wireless-N half-mini PCIe card model 62230ANHMW, which supports 802.11 A/G/N and has Bluetooth built-in. With this card installed, the XPS-8300 booted without any complaints.

Windows 10 and Linux Mint 20.1 both "just worked" with the new card, for WiFi and Bluetooth! New WiFi SpeedTest results: downloads 144.33 uploads 157.48 Mbps, or about FOUR TIMES FASTER! (With the Bell Fibe modem I can't tell if it's using 2.4 or 5 GHz to connect, and I'm given to understand that it switches dynamically depending on signal strength and interferences.)

I tested BlueTooth with my beats solo3 headphones and they work well. In Linux sounds broke up as long as I kept the BlueTooth device setup pane open, which continues to search for BlueTooth devices, but sounds were OK after I closed that pane.

Anyhow, I'm very happy that I not only got BlueTooth working, but also got a whopping big WiFi speed improvement.

The WiFi PCIe Half-MiniCard is an obsolete form factor. The most advanced intel card of this type was the Dual Band Wireless-AC 7260HMW, with integrated BlueTooth 4.0:

https://ark.intel.com/content/www/us/en/ark/products/75439/intel-dual-band-wireless-ac-7260.html

It was discontinued, but is still being offered by Chinese eBay vendors at attractive prices. So I ordered several and will report back here about the outcome on the Dell XPS-8300 tower.