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1 Rookie
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5 Posts
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60995
June 28th, 2015 00:00
Dell 15 5000 series wifi problem solution
Hi All,
I see same question everywhere. i brought a laptop just 1 month back that os dell 15 5000 series. Now i am facing WIFI issues. Its on its own, it connects some times and most of the times it does not. Whats the proper solution for this. I tried a lot of solution nothing worked.
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DELL-Todd S
4 Apprentice
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1.8K Posts
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June 30th, 2015 07:00
Hello,
I believe a lot of people who have Intel wifi cards have resolved their problems using updated drivers (to the 17.xx version) that Intel recently released. Have you tried that?
I assume you're using the Intel 3160 card as that is the default wifi card with the Inspiron 15 currently I believe. Here is a link to the driver downloads page for the Intel 3160 card. If you have not, try downloading that driver and see if it improves your connectivity issue.
If you have already tried the driver directly from Intel, and it doesn't work, or if you are using a different wireless card than the Intel 3160 please let us know. If we have a bit more details on what you're using and what you're seeing we can try to recommend some more fixes.
Thank you,
Todd
Victor San Juan
1 Message
0
July 2nd, 2015 20:00
Hi, i have the same issue with the same notebook. I tried with the last drive but not work for me. Can you give another solution?
gpradeepjain
1 Rookie
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5 Posts
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July 3rd, 2015 01:00
Hello,
yes laptop has AC 3160 card. I installed latest drivers. It works fine. After 1-2 hours it goes off again and very difficult to resolve it. Is there any permanent resolution.
yamilzavaleta
1 Message
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September 22nd, 2018 17:00
Update your Bios, it worked for me.
Option 1:
If you have Internet (maybe for Ethernet), enter in the next URL: https://www.dell.com/support/home/us/en/04?app=drivers select Detect PC, and select Bios driver. Install Bios update. Follow the instructions.
Option 2:
In Windows search, type "dxdiag". Find for the system model of your computer.
Find in DELL Suport the last update for bios, and download (https://www.dell.com/support/home/us/en/04?app=drivers).
Then, install Bios update. Follow the instructions.
It has to solve the problem. It worked for me.