BillN5110

7 Posts

57339

August 16th, 2012 09:00

Dell Inspirion N5110 - Ethernet Adapter cannot be found in device manager. Cannot connect to the Internet - Need help fast

I use a hardwired Ethernet adapter to connect to the internet from home. I cannot connect to the internet on the N5110 but can connect on my desktop PC. I look at the hardware device manager and cannot find an Ethernet adapter. This leads me to believe something happened to the card. It should show up in the hardware profile. I don't want to use a wireless connection. I want to use my hardwired Ethernet adapter.

How can get the system to recognize the device? I hope I don't need to send it in for repair. There is some work I do that can only be done on this computer.

Responses(10)
Solutions(0)

PudgyOne

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August 16th, 2012 10:00

BillN5110,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and post the information back here.

Rick

BillN5110

7 Posts

0

August 16th, 2012 12:00

Microsoft Windows [Version 6.1.7601]

C:\Users\WTW>systeminfo

Host Name: name

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: WTW

Registered Organization:

Product ID:

Original Install Date: 6/2/2011, 2:23:19 PM

System Boot Time: 8/16/2012, 11:35:26 AM

System Manufacturer: Dell Inc.

System Model: Inspiron N5110

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt

el ~2301 Mhz

BIOS Version: Dell Inc. A05, 4/18/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-08:00) Pacific Time (US & Canada)

Total Physical Memory: 4,003 MB

Available Physical Memory: 2,263 MB

Virtual Memory: Max Size: 8,005 MB

Virtual Memory: Available: 6,147 MB

Virtual Memory: In Use: 1,858 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\WTWINSURANCE-PC

Hotfix(s): 138 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2393802

[04]: KB2425227

[05]: KB2446710

[06]: KB2459268

[07]: KB2475792

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Network Card(s): 4 NIC(s) Installed.

[01]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

[02]: Intel(R) Centrino(R) Wireless-N 1030

Connection Name: Wireless Network Connection

Status: Media disconnected

[03]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

[04]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 3

Status: Media disconnected

C:\Users\WTW>

BillN5110

7 Posts

0

August 16th, 2012 13:00

Thank you for your assistance. Can I download this data to a Win/XP PC, copy to a flash drive and move to the Laptop?

PudgyOne

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August 16th, 2012 13:00

BillN5110,

You should be able to. If the other computer is a Dell computer and you used the Dell download manager, please read How to by-pass the Dell Download Manager

Rick

PudgyOne

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August 16th, 2012 13:00

BillN5110,

Try downloading and installing in order, the Dell System Software

Intel HM67 Express Chipset Family and Wistron USB3.0-Host Controller

See it the adapter comes back. If not, is your computer under warranty?

Rick

BillN5110

7 Posts

0

August 16th, 2012 14:00

I transferred the files to the Laptop computer. This did not appear to fix the problem. The device manager does not detect the Ethernet card. Any other suggestions?

BillN5110

7 Posts

0

August 17th, 2012 09:00

The laptop is barely over 1 year old. Of course the warranty period is up. What should I do now? Do I need to take it to the service center for repair?

PudgyOne

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August 17th, 2012 19:00

BillN5110,

Sorry for the delay. long work week.

In the device manager, do you see any yellow exclamation marks or red x's?

You may want to ask in the Dell Laptop General Forum and see if anyone there can help with getting the ethernet adapter working. The networking board is a little thin on help and maybe someone can help get the ethernat adapter working a little faster.

Last resort for me would be to try...

Restoring Your Computer´s Software to the Factory Settings

Rick

BillN5110

7 Posts

0

August 18th, 2012 14:00

Rick,

The Ethernet card is working again. I powered it off and moved it to a different desk so I could lay some papers out. The next time I powered the laptop up, I checked device manager and now have a sixth card show up (Realtec PCI FE Family Controller) instead of the five that were there before. I don't understand why the card is now recognized by the system but I am glad it's working again. I hope this does not become an intermittent problem with the unit.

Thanks for your assistance.

Bill

PudgyOne

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August 18th, 2012 14:00

Bill,

Glad you got it working! :emotion-21:. Thanks for posting back. Thinking that maybe the controller may not be seated completely.

Take care,

Rick

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Dell Inspirion N5110 - Ethernet Adapter cannot be found in device manager. Cannot connect to the Internet - Need help fast

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