Unsolved
This post is more than 5 years old
1 Message
0
451724
Dell Inspiron 15 3000 Series, Problem installing Network driver, Wireless Key not working
Hi,
This is a brand new Dell, which has Windows 8.1 Pro 64bit installed, and I re-installed all drivers, and did BIOS update as well, but when downloading Network drivers with correct Service Tag and product, I get to the installation screen where it asks to Activate Wireless Key. The Fn + PrtScr does not work, even if I go to PC Settings, Bluetooth, I can switch it on with mouse, but when using the Fn + PrtScr it does not switch between On & Off within PC Settings. So I cannot install the Wireless drivers at all, I have to Cancel Installation.
Any suggestions?
Philip_Yip
9 Legend
9 Legend
•
16K Posts
0
February 11th, 2015 09:00
The Service Tag may be listing the wrong wireless card variant. Please provide the hardware IDs so we can confirm:
http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-and-installing-dell-system-drivers-in-the-correct-order/checking-hardware-ids-in-the-device-manager/
haymang ahuja
1 Message
0
April 19th, 2015 12:00
This is new Inspiron 15 3000 series laptop. I have Win 7 32 bit installed in it. While installing Wifi+ Bluetooth driver, it says "Activate Blutooth using wireless switch", even when bluetooth is on.
Kindlt help me through this ASAP.