Dell Inspiron 518 Direct To modem connection problem!!!!!! PLEASE HELP!!!!

Question

I Need Help with my Dell Inspiron 518. I have a problem with my internet going direct to modem, it a constant problem with my internet. I use Internet Explorer 9 for my web browsing. I contact my ISP and they send in a technician to see if it was a problem with my modem, while the tech work on my modem he explain to me that there wasnt a problem with the modem. He showed a comparison with my computer and his laptop. when he used his laptop it show outstanding speed, and my computer was showing time out or webpage can't be displayed the only way i can use my computer for internet is if i boot up my computer and hold down F8 to go under safe mode with network and my internet works prefectly fine, i even try a ping testing under command prompt and website that test my ping, download speed and upload speed.

If anybody know how to fix this or toubleshoothing please let me know thank you

PudgyOne · Answer

KwameD90,

Try reading...

Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

If the article does not help solve the problem, Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.

Also include the virus program and firewall you're using.

Rick

KwameD90 · Answer

Microsoft Windows [Version 6.0.6002]

C:\Users\Administrator>systeminfo

Host Name: DELLINSPIRON

OS Name: Microsoftr Windows VistaT Home Premium

OS Version: 6.0.6002 Service Pack 2 Build 6002

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Marion

Registered Organization:

Product ID:

Original Install Date: 2/18/2009, 11:02:20 AM

System Boot Time: 9/1/2012, 10:49:32 PM

System Manufacturer: Dell Inc.

System Model: Inspiron 518

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIn

tel ~2593 Mhz

BIOS Version: Dell Inc. 1.0.5, 12/12/2008

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume3

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (GMT-05:00) Eastern Time (US & Canada)

Total Physical Memory: 3,060 MB

Available Physical Memory: 2,398 MB

Page File: Max Size: 6,325 MB

Page File: Available: 5,747 MB

Page File: In Use: 578 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\DELLINSPIRON

Hotfix(s): 223 Hotfix(s) Installed.

[01]: {32296DC7-4213-4138-9F77-A02C56761A7F}

[02]: KB971513

[03]: KB971512

[04]: 944036

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Network Card(s): 1 NIC(s) Installed.

[01]: Realtek PCIe GBE Family Controller

Connection Name: Local Area Connection

DHCP Enabled: Yes

DHCP Server: 69.252.71.5

IP address(es)

[01]: 174.49.221.59

[02]: fe80::d07c:62b6:6e73:bb17

[03]: 2001:558:6031:49:1998:9a05:85e0:d827

virus program im using is McAfee and Norton 360

PudgyOne · Answer

KwameD90,

Did you try power cycling your modem/routers?

Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)

Restart the computer and try to connect.

What happens?

McAfee had connection issues but I think they emailed their customers. Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

These state that they're for printers but get you to the firewall settings. I am going to give you both Norton and McAfee, in case there is something left from McAfee. I would suggest removing McAfee, just to make sure that it is not causing the connection problem. Use the McAfee Removal Tool

FIREWALL SETTINGS

Allow a printer past Norton

Allow a printer past McAfee

Rick

KwameD90 · Answer

I tried restarting my ISP Modem and computer I still have the same problem. Can it be my ethernet card inside my computer that is causing the problem?

Can I just uninstall McAfee? because I don't use it and I don't have a subscription

By the way im using direct to modem i'm not using a router in this situation

Networking, Internet, & Bluetooth

Dell Inspiron 518 Direct To modem connection problem!!!!!! PLEASE HELP!!!!

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