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November 2nd, 2020 11:00

Dell Inspiron 5559 lost local connection option through RJ45

Hi,

My Dell Inspiron 5559 with Windows 10 Home lost option "Local connection". In "Control Panel \ Network and Internet \ Network Connections", I have only Wi-fi option, but I need to connect, by RJ45 cable.


Zrzut ekranu (676).png

 

After connecting the cable nothing happend, it looks like laptop doesn't detect it. I checked my router and cable too with other PC, but it works great

 

In CMD window after typing "ipconfig /release" I got:

Windows IP Configuration

No operation can be performed on Local connection* 2 while it has its media disconnected.

Wireless LAN adapter Local connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Anyone have some advices what can I do with this?

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November 3rd, 2020 05:00

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

November 4th, 2020 04:00

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