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October 9th, 2011 16:00
Dell/Logitech Wireless Keyboard and Mouse Scrolling Issue
My Service Tag and Partial Configuation ...
< ADMIN NOTE : Service tag removed per privacy policy >
I recently had to do a repair install of Windows/XP Home SP3 and am having issues with the Dell/Logitech Wireless Keyboard and Mouse.
The keyboard seems to work fine, including the media keys, but when attempting vertical scrolling the screen does not scroll smoothly --- it jumps.
The wireless mouse has the following information on it's base --- DP/N: 0T0179 M/N: M-RAC67B
I have spent the better part of two days trying to find XP drivers to no avail. Two questions ...
1) is a driver required for proper operation of the wirless mouse?
2) If yes, where can I go to download the required driver(s) ?
I would dearly appreciate any assistance than anyone can offer.
Respectfully,
PudgyOne
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October 9th, 2011 19:00
VictoriaWayne,
When you installed the operating system, did you install the desktop system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Rick
VictoriaWayne
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October 9th, 2011 20:00
Thanks for your prompt reply Rick.
I followed the order of reinstalling drivers, but when I got to step 12 ....
Touchpad, Pointer, Track stick, Mice, and Keyboards - Enhances the pointing device features. This is located under the Mouse & Keyboards Category on the Drivers and Downloads page.
There were no entries in this category. I searched on the Dell Driver & Downlaods page by model number (mine is XPS GEN3) to verify that none are listed.
I also checked under GEN2 and GEN4 .... nothing there either.
Cheers ....
PudgyOne
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October 10th, 2011 02:00
VictoriaWayne,
Try posting in the Dell Desktop Forum. I'm sure someone there can point you in the correct direction for the drivers.
Rick