Dell wireless 1390 WLAN Mini Card cannot connect to a wireless network

 p_S_92,

Go to device manager, network, 1390 adapter, advanced. Look for antenna diversity. I'm almost certain your adapter has this. Change it from Auto to Aux.

Then restart your computer and tell us what happens.

Also, did you try running WinSock XP Fix?

Rick 

Rick,

Thanks for the suggestion.

However, I have already tried it. You may notice in my initial post I mentioned that I tried the suggestions at http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/p/17946577/18520047.aspx

which was what you suggested, but it did not work.

Running Winsock XP Fix would help if your registry entries or TCP/IP protocol stack is corrupted which in this case is not. Using wired Ethernet, the machine can connect fine. However, I will try that.

 p_S_92,

People use peer to peer programs and in messes with the winsock settings.

Winsock2 How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista

Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers

I also found this article.

Dell Wireless 1300/1350/1370/1390/1395/1397/1400/1450/1470/1490/1500/1505/1510/1520 WLAN (Broadcom 43xx chip-based) cards, quickest and easiest solutions

Some people have sucess with...

How can I disable wireless configuration services and enable the Windows XP Wireless Zero Configuration services

How to start Wireless Zero Configuration using Vista/Windows 7

Rick

Rick,

Thanks for the prompt reply.

Winsock fix did not fix the issue.

Thanks for the other links. Two of them apply to vista and this machine is running XP. I had already disabled the Dell Wireless Utility and tried XP wireless service and also tried vice-versa(as i mentioned in my initial post)

Followed the suggestions at http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/p/19241207/19780707.aspx#19780707
but that also could not fix the issue, though it updated the driver for the card.

The user recalls when he did not have wireless connectivity, he changed some properties in http://support.dell.com/support/edocs/network/wlan/en/UG_EN/props.htm#toc_65 and it started working. Then, he rebooted and it lost connectivity ever since then. He doesn't remember what he changed.

Thanks for your advice and time.

 p_S_92,

No system restore point made before the changes and/or after them?

What is seen in the device manager?

Was the ISP modem/router and the wireless router(if any) turned off for 30 seconds. Turn the isp modem/router on. Wait 15 seconds, then turn on the wireless router(if any)

Restart the computer and try to connect. Did they try pressing Fn and F2, F2 or try a swithc on the side?

Is the wireless adapter enabled in the BIOS, device manager and the windows mobility center?

Rick

Rick,

No system restore point made before the changes and/or after them?

No

What is seen in the device manager?

The wireless card shown as working properly without any conflicts.

Was the ISP modem/router and the wireless router(if any) turned off for 30 seconds. Turn the isp modem/router on. Wait 15 seconds, then turn on the wireless router(if any)

I am in a area with wireless access point and that is working fine. Other computers can access the wireless network.

Restart the computer and try to connect. Did they try pressing Fn and F2, F2 or try a swithc on the side?

Did that, and Wi-Fi is enabled(there is a light for that bulb)

Is the wireless adapter enabled in the BIOS, device manager and the windows mobility center?

Yes, yes and yes.

Thanks for your continued suggestions. It appears I may have to open it and see if the aerial wire of the antenna is working or not?

 p_S_92,

Put the computer next to the router and see if it connects. If so, the it is possible the antenna wire came off.

 <ADMIN NOTE: Broken link has been removed from this post by Dell>

Mac address filtering, ran out of ip address are the other guesses.

 Rick

Rick,

Did not get you fully.

There is no router in our office. The access point is in another office(and not accessible to us). Do you mean the antenna wire could be off if it connects when near to the router else not?

We have DHCP for the wireless network and yes computers next to it can connect fine so i doubt it is running out of ip addresses.

There is no mac address filtering. To connect to the network we need to use our email credentials. Also, the network is unsecured wireless

Also, when the computer boots there is a message "Notification dll has not been registered program will not work correctly" though I don't understand why after I followed the suggestions at http://help.wugnet.com/windows/wireless-connection-service-wont-start-boot-ftopict628131.html

Any guesses what would be the right properties for http://support.dell.com/support/edocs/network/wlan/en/UG_EN/props.htm#toc_65

I tinkered it with enough, but that did not help. Why do you think I am getting the message "Notification dll has not been registered program will not work correctly"

Thanks for your continued support.

 p_S_92,

Did you try uninstalling the wireless adapter in the device manager, then restart your computer. Sometimes when devices don't work corectly, removing them, then restarting the computer. The new hardware wizard should be able to find the device and install it.

How to Download and Install Drivers in the Correct Order

Rick

 p_S_92,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick

Rick,

Yes, I did that a while ago.

The wire of antenna was disconnected. Once that was hooked up, the machine connected fine.

Strange part is Dell wireless utility could not detect that. 

Thanks for your constant support in this thread. I appreciate that.