Error code 10 - NIC

Question

I m using dell laptop 600m. My onboard network card (Broadcom) is showing a '!' with error code 10. What I did: 1) I reinstalled the driver several times and check through any hidden divices that present. 2) I re-installed the windows xp home (by upgrading). Scan disk countless with chkdsk command and several other utilities. I ran the net diagnostic, of course it also failed. 3) Scanned for virus. It scanned a virus so call svchost.exe and guess it has been deleted. The odd thing is that the NIC is loded fine with no problem in device manager and the little window present on the taskbar, but it has no respond (no light) when I plug in the cable. Then, when I restart the comp and the code 10 came back. It has respond by pinging 127.0.0.1 but not any other. TTL replied was just 64 instead of 128 last time Tried the command ipconfig/all....just reply in a single phrase: something like windows IP configuration. Pls help, I m completely lost on this. Thanks,

BBraxton · Answer

Start | Run 'CMD'
This gives you a plain black Command window and a drive letter. Type the following, ending each with

press Enter

which is an action, not actual type letters:

C:
CD \
MD \DOWNLOAD
CD \DOWNLOAD
IPCONFIG /ALL >My.txt
EXIT

There is a considerable pause after the >My.txt line because instead of displaying the test, this command is re-writing the report to a txt file in the DOWNLOAD folder.
'Exit' lets you out of the black Command window.
Now Start | Run 'Notepad'
Do an 'Open' to the DOWNLOAD folder to the file My(.txt) and you will see and can copy the full report, pasting it in your DellTalk thread.

Message Edited by BBraxton on 05-24-200607:39 AM

aitee · Answer

Hi BBraxton,

I did some modification to change some services under services.msc. What I did is just change some services from "auto start" to "manual" follow this computer which I can access internet here.

I then restart my notebook and guess wht, the little LAN twin windows appeared on the taskbar.

I then did what u told and the finding as below:

Media state : Disconnected

Host name : ssspring-L

Primary DNS suffix : "blank"

Mode type : Hybrid

IP Routing Enabled : No

Wins Proxy Enabled : No

Ethernet adapter LAN

Media state : Media disconected

Description : Broadcom 570x Gigabit Integrated Controller

Physical address : 00-0F-1F-BC-B3-F1

To double confirm it work, I then restarted the notebook again, but strangely, it turned back with code 10 and the twin window disappeared, no matter how many time I restarted again.

What happen??

Under registry, I did found that it detected my NIC. Confuse :smileysurprised:

aitee · Answer

After some working, my little windows finally came out consistently...i guess....:p

But when I plug in a known working cable, the light doesn't light up and the windows remain disconnect.

Any idea what is the problem? Hardware failure or setting? I can ping 127.0.0.1 with reply TTL = 128 now.

Thanks!

BBraxton · Answer

How long has it been since manufacture of the 600m? Are you able to work around the problem by (borrowing and?) using PC card wireless ?

aitee · Answer

Hi BBraxton,

It's i year plus since I bought, but i don't have the access of wireless activity here.

What I found when I try troubleshoot again last nite:

1) ipconfig /all command:

Windows IP Configuration
  Host name: ssspring
  Primary DNS suffix:
  Mode type: Hybrid
  IP Routing Enabled: No
  Wins proxy enabled: No

Ethernet adapter local area network 3
  Media state: Media disconnected
  Description: Broadcom 570x Gigabit Intergrated Controller
  Physical address: 00-0F-1F-BC-D3-F1

Tunnel adapter Teredo Tunneling Pseudo-Interface (<---previously none, no idea of this??)
   Connection-specific DNS suffix:
  Description: Teredo Tunneling Pseudo-Interface
  Physical address: FF-FF-FF-FF-FF-FF-FF-FF
  Dhcp Enabled: No
  IP address: fe80::5545:5245:444f%5
  Default gateway:
  Netbios over Tcpip: Disabled

2) Broadcom Diagnostic Control Suite

Device detected w/out problem and all the below tests past:

  Control registers
  Mill registers
  E E Prom
  Internal memory
  On chip CPU
  Interuppt
  Loopback - MAC
  Loopback - PHY
  Test LED

3) Ping IP which I set manually (10.1.1.5) not successful.

4) Why there are two network icons in my control panel??

Please help, totally confused :smileysad:

aitee · Answer

Thanks, BBraxton, But can pls guide me on how to do that? I don't know.

BBraxton · Answer

My opinion is that you should remove any hard-coded TCP/IP address and
* "Use DHCP to assign TCP/IP address automatically"
* Use WINS (for DHCP / DNS)
* enable NETBEUI over TCP/IP
* (optionally) 'Add' gateway TCP/IP (address of your router)

BBraxton · Answer

Start | Settings | Network connections | Local Area Network Properties Look at the TCP/IP area (icon properties)

Networking, Internet, & Bluetooth

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