Please follow the below mentioned steps that can fix the issue:-
1. Check if the 'internet' light is lit on the modem and router.
2. Tap F8 repeatedly as soon as you switch on your system to go Advanced Boot Options. From there you need to select “Safe Mode with Networking”. Check if the internet is working there or not.
3. Would also recommend you to do a system restore and take the system to a prior date when it was working fine. At times it can be due to the updates not being properly installed on the system. To perform System Restore click on the link below:-
kevinfre
2 Posts
0
August 29th, 2012 11:00
Never mind - I just read Royan's post about McAfee updates and that seems to be the problem. Thanks!
DELL-Deepa R
62 Posts
0
August 29th, 2012 12:00
Hi Kevin,
Please follow the below mentioned steps that can fix the issue:-
1. Check if the 'internet' light is lit on the modem and router.
2. Tap F8 repeatedly as soon as you switch on your system to go Advanced Boot Options. From there you need to select “Safe Mode with Networking”. Check if the internet is working there or not.
3. Would also recommend you to do a system restore and take the system to a prior date when it was working fine. At times it can be due to the updates not being properly installed on the system. To perform System Restore click on the link below:-
support.dell.com/.../document
You can refer the Dell Article 266454 on www.support.dell.com
4. If you have McAfee in your system, please follow below mentioned steps:-
a. Boot the computer in Safe Mode with Networking.
b. Run the McAfee Virtual Technician
c. Open McAfee SecurityCenter.Click the Updates drawer.Click Check for Updates.
d. Reinstall McAfee Product.
You can refer the Dell Article 576372 on www.support.dell.com or refer to this link for more information:-
support.dell.com/.../document
Awaiting your response.