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6071
April 2nd, 2005 15:00
How do I reset router?
I have a Dell Inspiron 5100, runs Windows xp. DSL provider "Verizon". Router, "Dell Truemobile 2300". When I try to connect to the internet, I get "Error Message 678". I called Verizon. We tried shutting everything down and restarting. Didn't work. They had me plug my "yellow" cable straight into my computer and not the router. I could then get on the internet. He told me that my router needs to be reset or something, but couldn't help me because he did not have the settings for a Dell router. I got a new password for my Verizon account and maybe the router can't detect it or something. We also disabled my Norton Security and that didn't work. DOES ANYONE KNOW HOW TO RESET MY DELL ROUTER? Any other ideas would be appreciated. Thanks.
By the way, Error Message 678 says "Remote Computer Failed to Respond"
Message Edited by washer10 on 04-02-2005 11:43 AM
jwatt
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April 2nd, 2005 20:00
The directions for resetting the TM2300 are here.
I have several questions, though.
What program is reporting the "Error Message 678"?
If the device provided by Verizon is in fact a router, you may have two routers in series. That frequently causes problems. Exactly what manufacturer and model number is the Verizon-provided router? If it's indeed a router, the best solution may be to reconfigure the Verizon-provided device as a "bridge", or have it share its IP address with the TM2300. But what's possible depends on exactly what the Verizon-provided device is.
(edit) Clarified last sentence by adding a missing word.
Jim
Message Edited by jimw on 04-02-2005 09:57 PM
jwatt
4.4K Posts
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April 3rd, 2005 04:00
This Verizon Support article describes how to change the operating mode of the Westell 2200 router from PPPoE to bridge mode. I'm disappointed that Verizon was unable to provide this information to you from their support documentation. While the Verizon page illustrates a Linksys router, the same principles apply to the TM 2300.
After changing the Westell to bridge mode, the TM 2300 has to be set up to do the PPPoE login that was formerly done by the Westell. That's described in this section of the TM2300 manual.
Jim
washer10
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April 3rd, 2005 04:00