Inspiron n4010 connectivity issues

Question

I've had my Dell for a year, I quite love it, except, lately I've had issues with the internet. About 4 months ago I started having these problems. I would go on internet normally, go on for a few minutes, and the connection was gone, although it showed that I had a full signal, that error message on the page would show up.I even tried connecting it by pluging the Internet wire from the desktop to it. I called Dell service and told them, I stayed on the phone for about 3 hours, it got 'fixed' but later that day I started having problems again. I know it's not my router because other devices work with it perfectly, and because I have this problem anywhere I take my laptop. Another thing, if it is on ( like not even on the Internet) it seems to block the connection of iPods and phones, like stealing it. I've tried changing the network settings, e.t.c . I also noticed I'm not the only one with the same problem :/ Help!

PudgyOne · Answer

anadiaze,   Try running the Finding System Information Tool and post the information back here. It may give us a better idea of what's happening.     Rick

PudgyOne · Answer

ChokoLate,

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Click on advanced and look and see if this adapter has antenna diversity, some adapters have it and some don't. If your adapter has antenna diversity, change it from auto to aux.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

ChokoLate · Answer

Guys, I have the same question with my Dell N4010 (14R). I ran the Finding System Information Tool and this is the information showed:

Host Name: JDINZEY-PC

OS Name: Microsoft Windows 7 Professional

OS Version: 6.1.7600 N/A Build 7600

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner:

Registered Organization:

Product ID:

Original Install Date: 10/17/2012, 6:40:15 PM

System Boot Time: 11/11/2012, 11:21:23 PM

System Manufacturer: Dell Inc.

System Model: Inspiron N4010

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2256 Mhz

BIOS Version: Dell Inc. A10, 10/20/2010

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume1

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-04:00) Georgetown, La Paz, Manaus, San Juan

Total Physical Memory: 3,893 MB

Available Physical Memory: 1,800 MB

Virtual Memory: Max Size: 7,783 MB

Virtual Memory: Available: 4,942 MB

Virtual Memory: In Use: 2,841 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\JDINZEY-PC

Hotfix(s): 125 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

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Network Card(s): 3 NIC(s) Installed.

[01]: Intel(R) Centrino(R) Advanced-N 6250 AGN

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 192.168.100.1

IP address(es)

[01]: 192.168.100.3

[02]: fe80::55dd:1c92:b063:adc7

[02]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 3

Status: Media disconnected

[03]: Intel(R) Centrino(R) WiMAX 6250

Connection Name: Local Area Connection

Status: Media disconnected

ChokoLate · Answer

RockSt☆r-Rick K, I did your suggestion. But my wireless still coming down. When happen this, I have to open Control Panel > Network and Internet > Network Connections and Disable/Enable my Wireless Connection. Other note, when this happen, other Wireless Connection at the list dissapear. See the image.

PudgyOne · Answer

ChokoLate,

Can you run an ipconfig /all log and post it back here?

What virus program and firewall are you using?

Make a system restore point.

Download the latest drivers from Drivers & Downloads enter your service tag, then select your operating system and save the drivers to your desktop.

Start, control panel, device amanger, network adapter, right click on your wireless adapter, left click uninstall. Tell it to remove the drivers and software.

Restart your computer.

The new hardware wizard will try to install the adapter and probably fail. Install the drivers from your desktop and follow the instructions.

Can you connect?

Rick

ChokoLate · Answer

Hello, thanks for helping me!At first place I got a snapshot with ipconfig command. Second, I don´t have an antivirus yet. Third, I cannot make a system restore because this is a fresh installation of Windows 7. By four, you maybe help me to find the issue. At manage I don´t see the device error but found a Ethernet error driver, I cannot find that driver at list of  Drivers & Downloads. Please, see two attached images.

ChokoLate · Answer

Another image.

PudgyOne · Answer

ChokoLate,

Download and install in order(the order is IMPORTANT)...

Dell System Software

Intel HM57 Express Chipset Family

Intel Management Engine Interface

Realtek RTS5138 Card Reader

Then download and install...

Atheros AR8152 PCI-E Fast Ethernet Controller

Dell Intel(R) WiFi Link 6200

Intel (R) WiMAX Link 6250

Then download and install Dell QuickSet.

Places to look to see if your Connection is enabled

Can you connect?

Can you run another Ipconfig /all log?

Rick

ChokoLate · Answer

Thank you, Rick! I followed step by step your suggestions. Wireless always connect but still going down many times like always.I'm desperated. I executed Run PC Checkup of Dell and showing this:

Networking, Internet, & Bluetooth

Inspiron n4010 connectivity issues

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