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Integrated Intel 82577 network controller - EEPROM failure
I have integrated Intel 82577LM Gigabit Network Controller installed in my E6510.
After installing updated driver from Intel and running hardware test it stopped working (displays "This device cannot start. (Code 10)" in driver details page).
Also it says that device is 82577LC (it used to be 82577LM).
Intel hardware test displayed "EEPROM Failure" message. Looks like this test damaged network card firmware somehow.
How do I restore/reset EEPROM of the network cad?
I also tried deinstalling and reinstalling previous version of driver from Dell - nothing helps.
Please advice.
PudgyOne
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February 17th, 2013 11:00
creoman,
Dell uses EEPROM memory for BIOS passwords on laptops so the laptop cannot be hacked into without a master password. I'm not sure if I can help but will try. If I cannot help and there is some type of EEPROM chip on the network card, then the network card may need replaced.
Did you recently install/reinstall the operating system?
Code 10 is a drivers issue.
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.
Rick
creoman
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February 17th, 2013 22:00
I think there is independent EEPROM in Intel 82577 network card. Are you sure there is no way to reset it?
I'm posting sysinfo here, local network connection doesn't appear here:
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Workstation
OS Build Type: Multiprocessor Free
Original Install Date: 12/9/2012, 3:11:36 PM
System Boot Time: 2/18/2013, 12:19:35 AM
System Manufacturer: Dell Inc.
System Model: Latitude E6510
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 30 Stepping 5 GenuineIntel ~928 Mhz
BIOS Version: Dell Inc. A13, 7/30/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
Input Locale: en-us;English (United States)
Time Zone: (UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius
Total Physical Memory: 8,182 MB
Available Physical Memory: 4,608 MB
Virtual Memory: Max Size: 8,180 MB
Virtual Memory: Available: 4,117 MB
Virtual Memory: In Use: 4,063 MB
Page File Location(s): N/A
Hotfix(s): 124 Hotfix(s) Installed.
Network Card(s): 3 NIC(s) Installed.
[01]: DW1520 Wireless-N WLAN Half-Mini Card
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 10.35.5.10
IP address(es)
[01]: 10.35.5.106
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[03]: SonicWALL Virtual NIC
Connection Name: Local Area Connection 2
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
IP address(es)
[01]: fe80::35bd:b1c7:f3db:4438
PudgyOne
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February 18th, 2013 07:00
creoman,
Let's try reinstalling these few drivers in this exact order and see if the adapter returns.
Dell System Software
Intel Chipset Software Installation Utility
Intel AMT HECI
Intel 825xx Gigabit Platform LAN Network Device
Once you downloaded and installed these drivers in the exact order, does the Intel 825xxx Gigabit LAN Network Device appear and work?
If not, then I would say that it needs replaced.
Rick
creoman
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February 19th, 2013 04:00
Reinstalled everything except "Intel AMT HECI" - it said that "system doesn't meet minimum requirements".
Didn't help.
I can't believe that guys from Intel write software which destriys their hardware.
PudgyOne
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February 19th, 2013 06:00
creoman,
Try posting this in the Wireless: Intel Communities and maybe someone there will be able to help, since you said it's an Intel adapter.
Rick
AndyNor
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April 4th, 2016 05:00
I have the exact same problem (code 10 on driver), with the same system. It started when I installed the newest graphic driver.
There is nothing wrong with the hardware since the network card works when I do a system restore to before the update.
Please help me solve this problem.