Intel Centrino Advanced N +WiMax 6250 major issue

Question

I just bought an Inspiron 14R from Dell today, brought it home, and there is no way to get the laptop to use the wifi connection. The option to select wifi only is greyed out in the software and all i have in device manager is the WiMax and not a normal wifi adapter. I spent 2 hours with a tech in dell support chat and eventually they gave up because after uninstalling and reinstalling everything multiple times, it just would not find the wifi card in the system. System restore back to original factory didn't help either. I just bought this thing! I need just normal wifi to work. My audio doesn't work either on the system. I've scoured the internet but haven't found anything of help. Can anyone out there help? I have a callback scheduled for tomorrow but if i can fix it myself that would be great.

PudgyOne · Answer

Spinal77,

Is the wireless adapter enabled in the BIOS, press F2 at the Dell Screen.

Is the wireless adapter enabled in device manager? Is it listed?

Is the wireless adapter enabled in Windows Mobility Center?

Try running Finding System Information remnove your product ID and post the rest of the information back here.

Rick

Spinal77 · Answer

I got systeminfo to work by following some instructions on the net:

Host Name: JON-LAPTOP

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: jon

Registered Organization: Microsoft

Original Install Date: 5/29/2011, 12:10:53 AM

System Boot Time: 5/29/2011, 9:39:49 AM

System Manufacturer: Dell Inc.

System Model: Inspiron N4010

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2533 Mhz

BIOS Version: Dell Inc. A13, 3/31/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory: 3,893 MB

Available Physical Memory: 2,652 MB

Virtual Memory: Max Size: 7,783 MB

Virtual Memory: Available: 6,015 MB

Virtual Memory: In Use: 1,768 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\JON-LAPTOP

Hotfix(s): 35 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2305420

[04]: KB2393802

[05]: KB2425227

[06]: KB2446710

[07]: KB2479943

[08]: KB2484033

[09]: KB2487426

[10]: KB2488113

[11]: KB2491683

[12]: KB2492386

[13]: KB2497640

[14]: KB2503658

[15]: KB2505438

[16]: KB2506014

[17]: KB2506212

[18]: KB2506223

[19]: KB2506928

[20]: KB2507618

[21]: KB2508272

[22]: KB2508429

[23]: KB2509553

[24]: KB2510531

[25]: KB2511250

[26]: KB2511455

[27]: KB2515325

[28]: KB2522422

[29]: KB2524375

[30]: KB2533552

[31]: KB2534366

[32]: KB2541014

[33]: KB958488

[34]: KB976902

[35]: KB976932

Network Card(s): 3 NIC(s) Installed.

[01]: Atheros AR8152 PCI-E Fast Ethernet Controller

Connection Name: Local Area Connection

DHCP Enabled: No

IP address(es)

[01]: 192.168.1.8

[02]: fe80::85f0:24db:4241:b5b

[02]: Intel(R) Centrino(R) WiMAX 6250

Connection Name: Local Area Connection 2

Status: Media disconnected

[03]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

Spinal77 · Answer

1. Yes its enabled in bios.

2. No its not listed in device manager, only the wimax portion.

3. No, there is not an option for it in mobility center.

Furthermore systeminfo returns an error when it gets to network card information: ERROR: Provider Load Failure

PudgyOne · Answer

Spinal77,   Interesting. Looks like it's not fully installed.   Try the instructions at...   Installing My Wi-Fi Technology   The pictures help to install it.     Rick

Networking, Internet, & Bluetooth

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