Internet connection interruption once a day!

Question

I have a Dell Inspiron E1705 with Intel(R) PRO/Wireless 3945 ABG.   I use Verizon FIOS for my internet connection. Since getting my laptop in July, I experience a weird problem with my internet connection. Once a day, all of the sudden, I can not connect to the internet with my laptop or hard wired Dell PC. The wireless connection is still showing as active on my laptop when this happens. I have to then unplug the power cord for the Linksys wireless- G router I use.  It doesn't always happen at the same time, but during the day it's usually close to the same time, like some event is occuring that is causing it. It is not my firewall (PC-cillin), that I know of. I have tried disabling that and seeing if the connection is then established and it isn't.   I have tried a few things I've read in this forum including disabling the authentication for the wireless card, which I could not find the tab for (it's not there and I Am signed in as admin).   When I go to my Network Connection screen and try to view my wireless network, it gives me a screen that says windows can not configure this wireless connection and then something about Wireless Zero Configuration service.   This is driving me nuts trying to figure out!  Yes, the problem is solved by unplugging the power cord, but it is happening every day and shouldn't be.   Again, this problem has only been occuring since I got the laptop, and only occurs when the laptop is on, so it isn't a problem with my FIOS.   I've tried to be as thorough as I could in this message. If I've missed some system info, please let me know.   Thank you   Any help would be appreciated.   Dell Inspiron E1790 / 9400 T2600 @ 2.16GHz 2.16GHz 2 GB of RAM

helmecj01 · Answer

hi try email linksys at linksys@mailca.custhelp.com

Laura6767 · Answer

I have had my Linksys router for at least a year prior to buying this laptop. There have never been any problems with my husbands laptop. It has only been since I got the new laptop that this has been a problem.  It is also only a problem when this laptop is on.  That makes me believe it is Not the router, but the laptop.   Thank you though.

helmecj01 · Answer

hi are you useing linksys adapter for the laptop?? from chris

Laura6767 · Answer

Well, I did take your advice and checked out the Linksys forum. It seems that it is a Linksys issue and not a Dell issue. Thanks Chris.   http://forums.linksys.com/linksys/board/message?board.id=Wireless_Routers&message.id=5465   I don't know if it's ok to put links in, but figured if anyone else was having this issue, it would be good to have.   Off to find out if anyone on linksys has figured out how to deal with it.   If anyone reads this that has dealt with it or knows the answer, please let me know.

Laura6767 · Answer

You mean a wireless card?   If that is what you mean, mine is built in to the laptop. I am getting a perfect wireless and internet connection throughout the day except for the one or two times when the internet connection is lost to both the laptop and hardwired pc and I must unplug the power cord to the router and plug it back in. Again, it's only when my laptop is on. When this happens I am still receiving an 'Excellent' wireless signal from the router...just no internet.   Thanks

helmecj01 · Answer

hi are you runing with Winxp pro or Winxp home??

helmecj01 · Answer

hi have you try a reset of the router put it back to factory settings

Networking, Internet, & Bluetooth

Was this post helpful?