I am having issues with Intel 'Bluetooth Device Monitor' Service on my XPSL502x laptop. The issue was discovered when trying to pair bluetooth headphones with the laptop. I have tried unistalling/repairing the exisiting BT drivers, but the installation package always fails and rolls back changes, but doesn't provide an error log of why it's failing.
Steps to encounter issue:
From system tray I select the bluetooth icon and "add a device". The Dell recognizes my BT headphones, installs the drivers and the headphones appears in my Devices and Printers list.
From the Devices and Printers screen, I right click on the headphones and select "Bluetooth Operations". A 'Bluetooth Device Operations and Services' window appears, but immediately I also get an error pop-up that Intel Bluetooth Service View has stopped working. My only option is to close the program. I've located btmsrvview in the path C:\Program Files (x86)\Intel\Bluetooth. When I open it, it takes me to the "Device Operations and Services" window. It does not crash, but there is a red X and says "Error Invalid BT Address string" There is a Refresh button which I can click, but the error message just re-appears unchanged.
Intel-Application Recommended 9/19/2011 1.0.81.20584, A03 and
During the installation process a pop-up states that 'Files in Use' Bluetooth OBEX Service is open and needs to be closed. Radio button "Close the application and attempt to restart them" is selected and I click OK button.
At about 1/4 progress bar, a pop-up is displayed stating "There is a problem with this Windows Installer package. A program required for this isntallation could not be run. Contact your support personnel or package installer.
I tried to apply an older driver (1.0.67.20474, A01 from 3/8/2011). Near the end of installation an error pop-ups saying "Service 'Bluetooth Device Monitor' failed to start. Verify that you have sufficient privileges to start system. I have checked the security properties and granted all user accounts Full Control.
I'm completely stuck! I can't uninstall, I can't repair. Can anyone help?!
I have the same exact laptop and same exact problem as well as i have done the same exact thing.
I even tried installing bluesoleil drivers which came with my bluetooth-headphone(Byte) but nothing happens it doesn't even detect my bluetooth hardware.
tyuska80
2 Posts
0
November 19th, 2012 09:00
Sorry for the formatting. Trying to reformat.
I am having issues with Intel 'Bluetooth Device Monitor' Service on my XPSL502x laptop. The issue was discovered when trying to pair bluetooth headphones with the laptop. I have tried unistalling/repairing the exisiting BT drivers, but the installation package always fails and rolls back changes, but doesn't provide an error log of why it's failing.
Steps to encounter issue:
From system tray I select the bluetooth icon and "add a device". The Dell recognizes my BT headphones, installs the drivers and the headphones appears in my Devices and Printers list.
From the Devices and Printers screen, I right click on the headphones and select "Bluetooth Operations". A 'Bluetooth Device Operations and Services' window appears, but immediately I also get an error pop-up that Intel Bluetooth Service View has stopped working. My only option is to close the program. I've located btmsrvview in the path C:\Program Files (x86)\Intel\Bluetooth. When I open it, it takes me to the "Device Operations and Services" window. It does not crash, but there is a red X and says "Error Invalid BT Address string" There is a Refresh button which I can click, but the error message just re-appears unchanged.
Intel-Application Recommended 9/19/2011 1.0.81.20584, A03 and
Dell-Application Recommended 12/18/2011 1.0.81.20601, A03 (C:\Dell\Drivers\0PDK4\)
During the installation process a pop-up states that 'Files in Use' Bluetooth OBEX Service is open and needs to be closed. Radio button "Close the application and attempt to restart them" is selected and I click OK button.
At about 1/4 progress bar, a pop-up is displayed stating "There is a problem with this Windows Installer package. A program required for this isntallation could not be run. Contact your support personnel or package installer.
I tried to apply an older driver (1.0.67.20474, A01 from 3/8/2011). Near the end of installation an error pop-ups saying "Service 'Bluetooth Device Monitor' failed to start. Verify that you have sufficient privileges to start system. I have checked the security properties and granted all user accounts Full Control.
I'm completely stuck! I can't uninstall, I can't repair. Can anyone help?!
Thanks!
MillanAir
1 Message
1
March 7th, 2013 05:00
I have the same exact laptop and same exact problem as well as i have done the same exact thing.
I even tried installing bluesoleil drivers which came with my bluetooth-headphone(Byte) but nothing happens it doesn't even detect my bluetooth hardware.
Please help this is serious issue.
Thanks
gadell17
1 Message
1
June 23rd, 2014 09:00
did you ever get this resolved? I'm having the same problem. thanks