KM717 bluetooth keyboard won't go into pairing mode

Thanks for the suggestion... it does not appear to do anything tho. ☹

Same here - Channel 3 for me.

Was working on my devices for ages, but now won't enter pairing mode or be visible by ANY of the devices I had previously paired channel 3 with before.

Just one more thing - all this talk of it being drivers and compatibility that is the magic problem, i've noticed that when pairing in channel 2, the little white light on the back flashes while its broadcasting ( before actual pairing commences ).  This just does not happen in channel 3.

Got to be a hardware / firmware issue.

Hi Simon

I've had mine 18 months so it's out of warranty; I need it to work across 3 devices so either I find a fix, buy another or buy different. Given Dell's support I'm not buying another Dell nor getting a fix.  ☹

I have the same issue...
So DELL has not proposed any solution now? @DELL-Cares 

Regards, 

Kevin

I have wasted lots of time on Dell's focus on 3 Windows 10 devices & 2 Android devices having bad/old Bluetooth drivers; they have not provided any firmware update for the keyboard, nor any way to factory reset the keyboard so we can confirm whether it is a firmware problem or a problem with the selector switch.

The fact they keep on returning to Bluetooth drivers as the focus showed they have not taken on board that the keyboard fault is demonstrated by the pairing light difference between a working channel & the problem channel; at this point the keyboard has not even tried communicating with the laptop.

As an analogy, it's like a PC failing to power on & blaming Windows! You should focus on getting the PC to the point where Windows has actually booted before blaming the OS!

In my case, it ain't the Bluetooth on the laptops, so I put it to them that a firmware/reset fix is the next thing to rule in/out but they are saying it must be hardware then.

Now it may be hardware, I'd rather address firmware/reset before throwing the keyboard out or wrenching the keyboard open to take a look inside...

I refuse to mark my support case as resolved because it is not. Even tho I have said to them to focus on firmware/reset they are still trying to blame the Bluetooth on 5 devices, or skipping straight to hardware.

HI

I have the same issue. I have tried to pair the keyboard 717 with my computer for hours and channel 2 and 3 just won't do it. My computer sees the keyboard via its bluetooth interface, but do not go into pairing mode (which fails each time). Pretty useless piece of hardware I must say, if this is a recurrent problem with this bluetooth keyboard. Ironically, the mouse I got in the same package (WM527) works well and got paired in no time.

I really wonder how Dell could claim it's not the keyboard. (I am using Linux so this is not an OS issue for sure

For those interested, these keyboards enter DFU mode with ESC+F1 held during power on.  Led light goes orange and keyboard advertises itself as DfuTarg to bluetooth for flashing.

In other words, use ESC + F1 during power on or hold ESC + ~ before you turn on the device. 

I found multiple solutions here:
https://www.dell.com/community/en/conversations/networking-internet-bluetooth/km717-keyboard-and-mouse-connection-problems/647f796ef4ccf8a8de787cff