Unsolved
This post is more than 5 years old
2 Posts
0
6615
January 14th, 2004 17:00
Lattitude Modem/Dial up setup
I have a new (shipped 11/30/03) d600. It has had a number of problems - most of which I was able to work through with a few hours on hold to tech support.
The current disaster is that the operating system (XPpro) can not access the modem. I can communicate with it through HyperTerminal and Phones/Modems under control panel. Network Connections, however, will not recognize a modem and will not allow creating a dial up connection.
After more hours with tech support, Dell admitted that there is a substantial problem with the operating system/computer combination. Evidently, there are registry keys that could be edited to correct the problem. Dell prefers not to give registry editing instructions.
After Dell determined that the problem is with the operating system they installed on this Dell computer, they told me that I qualify for software support - for a fee.
I asked to talk to a supervisor but none were "available". I was promised that one would call me back. Of course, this has not and will probably never happen.
This problem is solvable. I suspect that there are more than a few D600s that can function with a modem. It simply is beyond the capabilities, or interest, of Dell Technical Support.
Can anyone suggest how to proceed with this - either instructions or a referral to an organization that has better capabilities than Dell?
0 events found
catch22.
2 Posts
0
May 15th, 2004 17:00
Pulling my hair out as you read….
I have a Dell Lat D600 and a number of different mobile phones. I find it impossible to obtain a dial up connection via bluetooth with this laptop. I’m positive and proven that the mobile phones are not at fault.
I can get to the stage where I enter at+ commands so the mobile and modem know each other are present. Hoever when I try dial up its seems to fall over after a few moments and spits up different error message….. ie out of order , not functioning PPP etc
I have V9x on the conexant modem. + bluetooth modem on the bluetooth connection properties.
Is there some sort of conflict ?????? dell pointed me at widcomm, widcomm pointed me at the chipset makers…they pointed me back at dell as they don’t support. I’m in need of assistance.
I’v uninstalled, re-installed upgraded downloaded, disconnected re-connected spoke sweetly to…. And still no joy. I’m sure this is meant to be easy right ??
Good luck...cos i need it as well