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912484
Media state disconnected and can't connect to the internet
I can't connect to the internet using the hard connection or wireless connection. Windows 7, Dell Studio laptop. Both lights are yellow on my NIC card.
NOTE: I am only moderately technical - I just read these instructions on the internet and don't really know what I'm doing. I figure there's something wrong with drivers, but am not sure.
Here's what I've tried so far:
Looked in Device Manager and nothing had yellow exclamation points. Also restarted some LAN looking services in component services in administrative tools.
I tried the IP renew on the CMD line and lots of things say "Media disconnected" including my Wireless LAN adapter, Ethernet adapter local area connection 2, ethernet adapter bluetooth network connection, and 6 tunnel adapters.
I tried ipconfig and the IP configuration doesn't have a dns suffix, the ethernet adapter local area connection doesn't have a default gateway, the wireless lan adapter has information, the tunnel adapter teredo tunneling pseudo-interface has information, but everything else says "media disconnected".
Then I did flushdns and it successfully flushed the dns resolver cache.
then I did showclassid local and it said "the operation failed as no adapter is in the state permissible for this operation".
I'm at a loss, except for reinstalling windows, which i am hoping i don't have to do.
does anyone have the magic answer?
TIA
laker_fan
2 Posts
1
July 24th, 2011 12:00
Start, Run, CMD to open a command prompt:
Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reboot the machine.
PudgyOne
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August 30th, 2011 01:00
ggrrl,
Using Internet Explorer, go and download Intel(R) WiFi Link 6200 drivers and save them to the desktop.
Start, control panel, device manager, network, 6200 adapter. Right clicked on it, then left clicked uninstall. It asks you if you want to remove and associated software with it. I clicked yes. When it was done, I restarted the computer.
Install the drivers you just downloaded. It will install everything for the 6200 AGN adapter.
Rick
Host Name: ANNROCKS-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
Original Install Date: 8/26/2010, 10:36:14 AM
System Boot Time: 8/29/2011, 9:17:25 PM
System Manufacturer: Dell Inc.
System Model: Studio 1749
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
el ~2400 Mhz
BIOS Version: Dell Inc. A04, 4/22/2010
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Network Card(s): 5 NIC(s) Installed.
[01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.248
[02]: fe80::303b:73a7:b2e6:10b0
[02]: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.247
[02]: fe80::fcfd:cb5a:59dd:e338
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter
Connection Name: Local Area Connection 2
Status: Media disconnected
[05]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
PudgyOne
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July 24th, 2011 14:00
ggrrl,
Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.
Rick
ggrrl
3 Posts
0
August 29th, 2011 22:00
Here is the systinfo:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Ann Rocks>systeminfo
Host Name: ANNROCKS-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Ann Rocks
Registered Organization: Microsoft
Product ID: {deleted}
Original Install Date: 8/26/2010, 10:36:14 AM
System Boot Time: 8/29/2011, 9:17:25 PM
System Manufacturer: Dell Inc.
System Model: Studio 1749
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
el ~2400 Mhz
BIOS Version: Dell Inc. A04, 4/22/2010
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory: 3,765 MB
Available Physical Memory: 1,962 MB
Virtual Memory: Max Size: 7,527 MB
Virtual Memory: Available: 5,476 MB
Virtual Memory: In Use: 2,051 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\ANNROCKS-PC
Hotfix(s): 173 Hotfix(s) Installed.
[01]: KB971033
[02]: KB2032276
[03]: KB2079403
[04]: KB2120976
[05]: KB2158563
[06]: KB2160329
[07]: KB2183461
[08]: KB2207566
[09]: KB2249857
[10]: KB2272691
[11]: KB2281679
[12]: KB2284742
[13]: KB2286198
[14]: KB2296011
[15]: KB2296199
[16]: KB2305420
[17]: KB2345886
[18]: KB2347290
[19]: KB2360131
[20]: KB2362765
[21]: KB2378111
[22]: KB2385678
[23]: KB2387149
[24]: KB2387530
[25]: KB2388210
[26]: KB2393802
[27]: KB2398632
[28]: KB2416400
[29]: KB2416471
[30]: KB2419640
[31]: KB2423089
[32]: KB2425227
[33]: KB2436673
[34]: KB2442962
[35]: KB2443685
[36]: KB2446709
[37]: KB2447568
[38]: KB2454826
[39]: KB2467023
[40]: KB2467659
[41]: KB2475792
[42]: KB2476490
[43]: KB2478661
[44]: KB2479628
[45]: KB2479943
[46]: KB2482017
[47]: KB2483614
[48]: KB2484033
[49]: KB2485376
[50]: KB2487426
[51]: KB2488113
[52]: KB2491683
[53]: KB2492386
[54]: KB2497640
[55]: KB2503658
[56]: KB2503665
[57]: KB2505438
[58]: KB2506014
[59]: KB2506212
[60]: KB2506223
[61]: KB2506928
[62]: KB2507618
[63]: KB2507938
[64]: KB2508272
[65]: KB2508429
[66]: KB2509553
[67]: KB2510531
[68]: KB2511250
[69]: KB2511455
[70]: KB2515325
[71]: KB2518867
[72]: KB2522422
[73]: KB2524375
[74]: KB2525694
[75]: KB2530548
[76]: KB2533552
[77]: KB2533623
[78]: KB2534366
[79]: KB2535512
[80]: KB2536275
[81]: KB2536276
[82]: KB2539634
[83]: KB2541014
[84]: KB2544521
[85]: KB2544893
[86]: KB2545698
[87]: KB2547666
[88]: KB2552343
[89]: KB2555917
[90]: KB2556532
[91]: KB2559049
[92]: KB2560656
[93]: KB2562937
[94]: KB2563227
[95]: KB2563894
[96]: KB2567680
[97]: KB2570791
[98]: KB958488
[99]: KB971468
[100]: KB972270
[101]: KB973525
[102]: KB973874
[103]: KB974204
[104]: KB974431
[105]: KB974560
[106]: KB974571
[107]: KB975053
[108]: KB975364
[109]: KB975467
[110]: KB975469
[111]: KB975496
[112]: KB975500
[113]: KB975560
[114]: KB975599
[115]: KB975617
[116]: KB975741
[117]: KB975806
[118]: KB976264
[119]: KB976325
[120]: KB976422
[121]: KB976662
[122]: KB976781
[123]: KB976902
[124]: KB976972
[125]: KB977074
[126]: KB977178
[127]: KB977609
[128]: KB977863
[129]: KB978205
[130]: KB978206
[131]: KB978207
[132]: KB978251
[133]: KB978258
[134]: KB978262
[135]: KB978506
[136]: KB978535
[137]: KB978542
[138]: KB978601
[139]: KB978637
[140]: KB978886
[141]: KB978977
[142]: KB979099
[143]: KB979306
[144]: KB979309
[145]: KB979482
[146]: KB979538
[147]: KB979683
[148]: KB979687
[149]: KB979688
[150]: KB979900
[151]: KB979916
[152]: KB980182
[153]: KB980195
[154]: KB980218
[155]: KB980232
[156]: KB980302
[157]: KB980408
[158]: KB980436
[159]: KB980846
[160]: KB981078
[161]: KB981332
[162]: KB981793
[163]: KB981852
[164]: KB981889
[165]: KB981957
[166]: KB982018
[167]: KB982110
[168]: KB982132
[169]: KB982214
[170]: KB982664
[171]: KB982665
[172]: KB982799
[173]: KB983590
Network Card(s): 5 NIC(s) Installed.
[01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.248
[02]: fe80::303b:73a7:b2e6:10b0
[02]: Realtek PCIe GBE Family Controller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.247
[02]: fe80::fcfd:cb5a:59dd:e338
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter
Connection Name: Local Area Connection 2
Status: Media disconnected
[05]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
C:\Users\Ann Rocks>
ggrrl
3 Posts
0
August 30th, 2011 22:00
Yay! It worked! Thank you so much! This had been broken for over a month.
PudgyOne
9 Legend
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August 31st, 2011 01:00
ggrrl,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
tpoliceshop
4 Posts
0
August 23rd, 2012 17:00
Wow, you're fast. Thanks. I had found it elsewhere on the site using another computer and saved to a flash drive. It's loaded on the offending laptop. But when I go to uninstall the file in control panel, I can't find the old version of the file. Can I just install the new version?
PudgyOne
9 Legend
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August 23rd, 2012 17:00
tpoliceshop,
Intel 6200 AGN Drivers DIRECT LINK
Rick
tpoliceshop
4 Posts
0
August 23rd, 2012 17:00
Great posts, and exactly my problem with mother-in-laws computer. Simple question -- how can I get anything from Internet Explorer when I can't get on the internet either wired or wireless?
tpoliceshop
4 Posts
0
August 23rd, 2012 17:00
Argh. And I just checked on another computer, and the link in your post above no goes to an error page 'Sorry, the details for this driver are currently not available...'
PudgyOne
9 Legend
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August 25th, 2012 12:00
tpoliceshop,
Sorry for the delay, work.
You cn try installing it on top of what is there but prefer doing it this way.
Make sure you have the new drivers package saved to your desktop.
Make a system restore point.
Start, control panel, device manager, network, right click on your adapter, left click uninstal. Tell it to remove the drivers and software.
Restart your computer.
When you log back in, the new gardware wizard will try to install the adapters drivers. You can try them and see how they work, or double click on the drivers from the desktop and install the new drivers.
Check in the device manager to make sure the adapter installed properly.
Rick
GraceS1
1 Message
0
August 27th, 2012 09:00
Hi,
I have tried all of the suggestions here but still can't get the wireless to work. It may connect for a few seconds and then fails. It keeps showing a low wireless message. Other laptops can connect to the network with no problem. It doesn't work in Safe Mode with Networking either. How can I know if this is a hardware problem rather than software?
Thank you for any suggestions!
Grace
vballq1
3 Posts
0
October 23rd, 2014 14:00
Will this work with the same error on Windows 8?
I have the media disconnected errors when I type the ip config in the command, shows ethernet, blue tooth, wireless, etc. disconnected.
Thanks
Dhivahar
1 Message
0
May 7th, 2015 01:00
Thank you ..very much !!!!!.....working like a boss ...
Mellie1102
1 Message
0
September 18th, 2018 10:00
Good ol' command line!