Networking, Internet, & Bluetooth

2 Bronze

Media state disconnected and can't connect to the internet

 I can't connect to the internet using the hard connection or wireless connection. Windows 7, Dell Studio laptop. Both lights are yellow on my NIC card. 

NOTE: I am only moderately technical - I just read these instructions on the internet and don't really know what I'm doing. I figure there's something wrong with drivers, but am not sure.

Here's what I've tried so far:

Looked in Device Manager and nothing had yellow exclamation points. Also restarted some LAN looking services in component services in administrative tools.

I tried the IP renew on the CMD line and lots of things say "Media disconnected" including my Wireless LAN adapter, Ethernet adapter local area connection 2, ethernet adapter bluetooth network connection, and 6 tunnel adapters.

I tried ipconfig and the IP configuration doesn't have a dns suffix, the ethernet adapter local area connection doesn't have a default gateway, the wireless lan adapter has information, the tunnel adapter teredo tunneling pseudo-interface has information, but everything else says "media disconnected".

Then I did flushdns and it successfully flushed the dns resolver cache.

then I did showclassid local and it said "the operation failed as no adapter is in the state permissible for this operation".

I'm at a loss, except for reinstalling windows, which i am hoping i don't have to do.

does anyone have the magic answer?

TIA

 

 

Solutions (2)

Accepted Solutions
2 Bronze

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

View solution in original post

Community Accepted Solution
8 Krypton

ggrrl,

 

Using Internet Explorer, go and download Intel(R) WiFi Link 6200 drivers and save them to the desktop.

 

Start, control panel, device manager, network, 6200 adapter. Right clicked on it, then left clicked uninstall. It asks you if you want to remove and associated software with it. I clicked yes. When it was done, I restarted the computer.

 

Install the drivers you just downloaded. It will install everything for the 6200 AGN adapter.

 

 

 

 

Rick

 

Host Name:                 ANNROCKS-PC

OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
Original Install Date:     8/26/2010, 10:36:14 AM
System Boot Time:          8/29/2011, 9:17:25 PM
System Manufacturer:       Dell Inc.
System Model:              Studio 1749
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
el ~2400 Mhz
BIOS Version:              Dell Inc. A04, 4/22/2010
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
Network Card(s):           5 NIC(s) Installed.
                          [01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.0.1
                                IP address(es)
                                [01]: 192.168.0.248
                                [02]: fe80::303b:73a7:b2e6:10b0
                          [02]: Realtek PCIe GBE Family Controller
                                Connection Name: Local Area Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.0.1
                                IP address(es)
                                [01]: 192.168.0.247
                                [02]: fe80::fcfd:cb5a:59dd:e338
                          [03]: Bluetooth Device (Personal Area Network)
                                Connection Name: Bluetooth Network Connection
                                Status:          Media disconnected
                          [04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter
                                Connection Name: Local Area Connection 2
                                Status:          Media disconnected
                          [05]: Microsoft Virtual WiFi Miniport Adapter
                                Connection Name: Wireless Network Connection 2
                                Status:          Media disconnected


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

View solution in original post

Community Accepted Solution
Replies (17)
2 Bronze

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

View solution in original post

Community Accepted Solution

Good ol' command line!

8 Krypton

ggrrl,

 

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

 

 

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze

Here is the systinfo:

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ann Rocks>systeminfo

Host Name:                 ANNROCKS-PC

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7600 N/A Build 7600

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          Ann Rocks

Registered Organization:   Microsoft

Product ID:                {deleted}

Original Install Date:     8/26/2010, 10:36:14 AM

System Boot Time:          8/29/2011, 9:17:25 PM

System Manufacturer:       Dell Inc.

System Model:              Studio 1749

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt

el ~2400 Mhz

BIOS Version:              Dell Inc. A04, 4/22/2010

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume2

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)

Total Physical Memory:     3,765 MB

Available Physical Memory: 1,962 MB

Virtual Memory: Max Size:  7,527 MB

Virtual Memory: Available: 5,476 MB

Virtual Memory: In Use:    2,051 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\ANNROCKS-PC

Hotfix(s):                 173 Hotfix(s) Installed.

                          [01]: KB971033

                          [02]: KB2032276

                          [03]: KB2079403

                          [04]: KB2120976

                          [05]: KB2158563

                          [06]: KB2160329

                          [07]: KB2183461

                          [08]: KB2207566

                          [09]: KB2249857

                          [10]: KB2272691

                          [11]: KB2281679

                          [12]: KB2284742

                          [13]: KB2286198

                          [14]: KB2296011

                          [15]: KB2296199

                          [16]: KB2305420

                          [17]: KB2345886

                          [18]: KB2347290

                          [19]: KB2360131

                          [20]: KB2362765

                          [21]: KB2378111

                          [22]: KB2385678

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                          [24]: KB2387530

                          [25]: KB2388210

                          [26]: KB2393802

                          [27]: KB2398632

                          [28]: KB2416400

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                          [31]: KB2423089

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                          [34]: KB2442962

                          [35]: KB2443685

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                          [37]: KB2447568

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                          [39]: KB2467023

                          [40]: KB2467659

                          [41]: KB2475792

                          [42]: KB2476490

                          [43]: KB2478661

                          [44]: KB2479628

                          [45]: KB2479943

                          [46]: KB2482017

                          [47]: KB2483614

                          [48]: KB2484033

                          [49]: KB2485376

                          [50]: KB2487426

                          [51]: KB2488113

                          [52]: KB2491683

                          [53]: KB2492386

                          [54]: KB2497640

                          [55]: KB2503658

                          [56]: KB2503665

                          [57]: KB2505438

                          [58]: KB2506014

                          [59]: KB2506212

                          [60]: KB2506223

                          [61]: KB2506928

                          [62]: KB2507618

                          [63]: KB2507938

                          [64]: KB2508272

                          [65]: KB2508429

                          [66]: KB2509553

                          [67]: KB2510531

                          [68]: KB2511250

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                          [70]: KB2515325

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                          [72]: KB2522422

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                          [74]: KB2525694

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                          [76]: KB2533552

                          [77]: KB2533623

                          [78]: KB2534366

                          [79]: KB2535512

                          [80]: KB2536275

                          [81]: KB2536276

                          [82]: KB2539634

                          [83]: KB2541014

                          [84]: KB2544521

                          [85]: KB2544893

                          [86]: KB2545698

                          [87]: KB2547666

                          [88]: KB2552343

                          [89]: KB2555917

                          [90]: KB2556532

                          [91]: KB2559049

                          [92]: KB2560656

                          [93]: KB2562937

                          [94]: KB2563227

                          [95]: KB2563894

                          [96]: KB2567680

                          [97]: KB2570791

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                          [100]: KB972270

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                          [106]: KB974571

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                          [108]: KB975364

                          [109]: KB975467

                          [110]: KB975469

                          [111]: KB975496

                          [112]: KB975500

                          [113]: KB975560

                          [114]: KB975599

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                          [117]: KB975806

                          [118]: KB976264

                          [119]: KB976325

                          [120]: KB976422

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                          [123]: KB976902

                          [124]: KB976972

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                          [126]: KB977178

                          [127]: KB977609

                          [128]: KB977863

                          [129]: KB978205

                          [130]: KB978206

                          [131]: KB978207

                          [132]: KB978251

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                          [134]: KB978262

                          [135]: KB978506

                          [136]: KB978535

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                          [159]: KB980846

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                          [162]: KB981793

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                          [164]: KB981889

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                          [167]: KB982110

                          [168]: KB982132

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                          [170]: KB982664

                          [171]: KB982665

                          [172]: KB982799

                          [173]: KB983590

Network Card(s):           5 NIC(s) Installed.

                          [01]: Intel(R) Centrino(R) Advanced-N 6200 AGN

                                Connection Name: Wireless Network Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.0.1

                                IP address(es)

                                [01]: 192.168.0.248

                                [02]: fe80::303b:73a7:b2e6:10b0

                          [02]: Realtek PCIe GBE Family Controller

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.0.1

                                IP address(es)

                                [01]: 192.168.0.247

                                [02]: fe80::fcfd:cb5a:59dd:e338

                          [03]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

                          [04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter

                                Connection Name: Local Area Connection 2

                                Status:          Media disconnected

                          [05]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 2

                                Status:          Media disconnected

C:\Users\Ann Rocks>

8 Krypton

ggrrl,

 

Using Internet Explorer, go and download Intel(R) WiFi Link 6200 drivers and save them to the desktop.

 

Start, control panel, device manager, network, 6200 adapter. Right clicked on it, then left clicked uninstall. It asks you if you want to remove and associated software with it. I clicked yes. When it was done, I restarted the computer.

 

Install the drivers you just downloaded. It will install everything for the 6200 AGN adapter.

 

 

 

 

Rick

 

Host Name:                 ANNROCKS-PC

OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
Original Install Date:     8/26/2010, 10:36:14 AM
System Boot Time:          8/29/2011, 9:17:25 PM
System Manufacturer:       Dell Inc.
System Model:              Studio 1749
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
el ~2400 Mhz
BIOS Version:              Dell Inc. A04, 4/22/2010
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
Network Card(s):           5 NIC(s) Installed.
                          [01]: Intel(R) Centrino(R) Advanced-N 6200 AGN
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.0.1
                                IP address(es)
                                [01]: 192.168.0.248
                                [02]: fe80::303b:73a7:b2e6:10b0
                          [02]: Realtek PCIe GBE Family Controller
                                Connection Name: Local Area Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.0.1
                                IP address(es)
                                [01]: 192.168.0.247
                                [02]: fe80::fcfd:cb5a:59dd:e338
                          [03]: Bluetooth Device (Personal Area Network)
                                Connection Name: Bluetooth Network Connection
                                Status:          Media disconnected
                          [04]: LAN9500 USB 2.0 to Ethernet 10/100 Adapter
                                Connection Name: Local Area Connection 2
                                Status:          Media disconnected
                          [05]: Microsoft Virtual WiFi Miniport Adapter
                                Connection Name: Wireless Network Connection 2
                                Status:          Media disconnected


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

View solution in original post

Community Accepted Solution
2 Bronze

Yay!  It worked!  Thank you so much!  This had been broken for over a month.

8 Krypton

ggrrl,

 

Glad you got it working! :emotion-21: Thanks for posting back.

 

Take care,

 

 

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze

Great posts, and exactly my problem with mother-in-laws computer.  Simple question -- how can I get anything from Internet Explorer when I can't get on the internet either wired or wireless?

2 Bronze

Argh.  And I just checked on another computer, and the link in your post above no goes to an error page 'Sorry, the details for this driver are currently not available...'

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